Finsei Opiniones 24

On their website, Finsei claims to support over 38+ currencies. In reality, they only offer Euro. They provide a Lithuanian IBAN, but it doesn't even belong to them it belongs to a third-party provider, GURU PAY UAB. When I requested to open a simple GBP account for me as UK resident, customer support straight up told me they don't have such an option.
Don't expect modern, instant banking here. Even standard Euro transfers are not instant. Once a payment is sent, you might get a notification, but the actual funds won't be credited to your account for several hours. It gets worse during evenings and weekends. If someone sends you money during these times, Finsei will hold it and only credit it on the next business day. Your money is effectively frozen over the weekend.
Their Compliance team is a nightmare. They regularly stop, delay, and even cancel payments. The absolute breaking point was when they blocked a tiny payment of just a few Euros a friend sending money to split a meal bill and demanded official email justification and proof for it.

Swift clear and polite respond from their customer support team.

I had a genuine experience with Finsei.I found that the services are very efficient fast and customer-friendly...

Excellent support, definitely better than at most of the neo banks!

The support team responds to every inquiry with remarkable speed and attentiveness. It feels as though there are hundreds of people working behind the scenes, all committed to resolving customer issues of any complexity as quickly as possible. I always receive an immediate acknowledgment by email, which reassures me that my request has been seen. Sometimes I barely have time to finish a cup of coffee before the successful resolution is already in my inbox.

Many thanks to the Finsei team. Wishing you continued success as you develop your service—this matters a great deal to us as customers.

Habe sowohl ein Eigenkonto als auch ein Geschäftskonto eröffnet. War nicht nur sehr schnell, sondern auch kompetent. Das Team arbeitet unglaublich schnell, was man heutzutage ja als Kunde gar nicht mehr bekommt. Produkt ist gut, hab mir eine Karte bestellt, wurde auch prompt geliefert. Mal sehen, wie es langfristig so läuft, bin aber soweit zufrieden.

Good and fast, very nice!

Very punctual and responsive service team

Команда комплаенса потрепала нервы, но они помогали и объясняли всё максимально доступно, общался с парнем из суппорта, тоже предоставил всю необходимую информацию и быстро помог.

I am writing after contacting the compliance team. To be honest, it took a long time to sort out the documentation and confirm the transactions, but everything ended on a positive way, thank you, they tried to help me in all the things.

Благодарен сервису и поддержке за быстрые и точные ответы. Комплаенс вообще всё решает очень быстро, ребята большие молодцы.

Пользуюсь сервисом недавно, но всё исключительно устраивает.
Возникающие вопросы оперативно решаются суппортом и предоставляются все пояснения.

Contacted their support via email channel and got a response in like 7-10 minutes with all answers and information. So friendly and polite support team!

Amazing company with a great service.

The overall experience is unbeatable - competitive rates, experienced support, quick onboarding - all this makes Altpay 10/10.
The only thing was once you got a card, you need to transfer funds to the card's wallet in order to make payment. First time I was kinda stuck, tried to pay at the store and got an error "insufficient funds".
Contacted support, and they provided me with the quick fix - and all worked!

I made a mistake in IBAN and the client paid to another account - the bank solved this in one hour. Amazing support, thank you.

Avoid !

Avoid, avoid ! AltPay = financial institution that is afraid of financial transactions from previously verified customers. Each transfer of £100 or less, to my personal account triggers a review for at least 3 days and a long list of questions about the sender and purpose of the transfer. Lies follow lies in contacts with customers, what you find on their website is not reflected in their actual activities. After the fourth suspended incoming transfer, I feel like I'm back in 1989. I don't have time to wait for another few days to check.

I joined the bank with good experiences from the start. Then as soon as a larger sum was transferred they asked imposing questions concerning my longstanding friend including a need for him on a busy day to send a picture of himself and his identity with hand written information why he sent me the money.

Following this having cleared the funds into my account it was again blocked by a completely irrelevant second set of questions which had been answered directly by the source of the money!

When I decided to close the account they were initially helpful and attentive to process my refund. However it has yet to be made and we are now 6 working days into the process with no further information. Worst of all my last message to the previously helpful AltPay team has gone unanswered.

The company should adjust their system to let people know when funds will be returned so they don't create false expectations that the money will arrive on time. There should also be a shorter processing time for refunds and better customer service.

Upon further internet investigation I find much more disturbing information.

Mauvaise banque a fuir totalement j'effectue un virement de 1180 euro depuis un autre compte bancaire en mon propre nom et eux me demande des choses qui ne les concernent pas à fuir service très lent et frauduleuse.
Mon emai est
fbfb6865@ gmail.com
Mon nom est Benoît verbrugge.