The Fireplace & Chimney Authority Opiniones 2032

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I called this company for putting the chimney cap on my fireplace vent. The guy came with his assistant and finished the work in time. Did a good job. He showed me the picture of what he did. Reasonab... Ver más

Valorada con 5 estrellas sobre 5

Techs arrived early but waited offsite till I arrived and returned their call. My small gas stove was not turning on instantly and not staying on and I needed to get it working to sell the house. Te... Ver más

Valorada con 5 estrellas sobre 5

Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and runni... Ver más

Valorada con 4 estrellas sobre 5

Polite efficient tech. Arrived on time and set to work after covering adjacent area. Was here for cleaning and inspecting gas fireplace. Would have given five stars had the logs been replaced without... Ver más

Información sobre la empresa

  1. Tienda de hogar a leños

Información proporcionada por diversas fuentes externas

Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.

Our Mission

Join our Family

Because our company began with a loyalty to serving our local community, we keep transparency at the core of what do. Our primary concern is always your safety and satisfaction, just as if you were our own family. We whole-heartedly believe that every person we serve in our locations deserves nothing short of our best. Fireplace and Chimney Authority is passionate incorporating our values below into every area of our business.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 28% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 5 estrellas sobre 5

Very happy with the results

We had to have our gas logs cleaned and repositioned. The tech did a great job to get the gas flowing evenly. He was punctual and conscientious. We were very happy with the results.

4 de febrero de 2026
Valorada con 5 estrellas sobre 5

Fireplace stone + Mendota insert

I specifically wanted a Mendota fireplace insert. Not too many places to purchase from in NWI. I ended up at the Fireplace Authority location in Elmhurst, IL. Jason was super helpful (and patient!) during the entire process. I went back to them to also purchase the hearth, mantle and stone for my 16 ft tall wall.
Everything came out beautifully and I couldn’t be more pleased!!
I would highly recommend this team!!

13 de enero de 2026
Valorada con 5 estrellas sobre 5

Great service

The technician was nice, efficient and did a very thorough job. He was informative as well and kept everything clean and near! Chris was his name-did a great job!

24 de enero de 2026
Valorada con 2 estrellas sobre 5

Felt the experience was a bit of a…

Felt the experience was a bit of a “bait & switch”. Some initial price estimates followed by actual much higher quote. After reaching out to explore options…Noone has returned my request. I’ve moved on to another company

20 de enero de 2026
Valorada con 5 estrellas sobre 5

Clean-up job

Gas log had become blocked with the years of use; flame was not even. Didn't look realistic.

Chris did a GREAT clean-up job, was really meticulous about it. Investigated the cause of weak flame and stayed with it until he achieved the perfect results.

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our technician was very neat

Our technician was very neat. We didn't have to do any additional cleanup after his work was completed. He solved out problem with our remote very quickly (dirty contacts.) An excellent experience!

10 de enero de 2026
Valorada con 5 estrellas sobre 5

Great job Chris

The technician who came diagnosed the problem pretty quickly, and ruled out other issues, giving the whole unit a going over. He talked through everything he was doing, as I watched. He was very careful and cleaned up completely. The funny thing was the problem was actually with the switch on the wall, not the fireplace itself. I could’ve easily changed that if I had realized it! Oh well we got our 26 year old fireplace fully checked so that was good. If there was any negative, it was just that it took so long to get an appointment.- more than a month.

16 de enero de 2026
Valorada con 5 estrellas sobre 5

fireplace authority quoted 10/24/2023

fireplace authority quoted 1/04/2023
for chamber safe repair to my firebox
i could not afford to do the work till 1/06/2026
they did the job for the same price.
i wanted the same person john manos to do the work
he did a great job, my fireplace has never worked so good. I never write reviews or surveys

8 de enero de 2026

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