Fantastic purchase experience, I found what I needed. It was actually the cheapest I could find on the internet, including EBay and it came within 48 Hrs I have made two orders so far, will use agai... Ver más
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Consulta las opiniones de los clientes
Good experience. Ordered a board game (at a late hour) and it was shipped the next day. Received in perfect condition. No experience with aftersales.
Jimmy at Firestorm smashes it yet again.. had "The Lord of the Rings: Fate of the Fellowship" on a stock alert for months aftwr playing at UKGE.. Ordered on Thursday, arrived over the weekend.... Ver más
I managed to find a game expansion that was out of stock in almost all other retailers and firestorm cards provided excellent 24 hour shipping. All in all, I’m incredibly impressed! Will buy from them... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Basingstoke's Table Top Gaming Centre. Large selection of Board Games, Trading Card Games ( Magic, Weiss Schwarz, Yu Gi Oh) And Warcraft Merch.
Información de contacto
Bell Road, RG24 8FB, Basingstoke, Reino Unido
- firestormcards.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 48 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Such a great turnaround and emails of…
Such a great turnaround and emails of confirmation
My recommendation: stay a while and ask for stock
Good customer service. Additional rare hidden stock when we asked for it ;).
Excellent service
Non-existence customer service
Given that the seller responded that the stock is not available (even though it was available at the time of purchase), he has promised me to process the refund within 3 days time. Understandable if the stock count is inaccurate.
Unfortunately, no refund was made. After numerous emails went un-replied and non-existence response after the initial disappointing news, I finally need to raise a case with Paypal to get the order refunded after a week.
I should have read the negative reviews and sadly this has occurred with my purchase. Luckily it was not a large purchase for me. I will never use this company again.
best price and speedy collection
Everything arrived in perfect…
Everything arrived in perfect condition. Outer box was slightly damaged, probably during transportation. However, the inner contents were totally fine thanks to the good usage of protective material. As an EU customer, I didn't have to pay any additional customs charges either.
Spot on!
A quick delivery, a well package box and my game arrived in perfect condition for a decent price, what's not to love
Games received quickly and in great condition
I ordered two games from Firestorm Cards, and they arrived quickly and in great condition. They were also more reasonably priced than many other stores. Recommended!
Swift service
Swift service, great communication, fantastic product and even the price was good. Definitely would recommend them.
Resolved
I thought they were a good place as I made a few orders but on one of my orders they told me they didn’t have the product, to choose between refund or credit in store. I chose credit in store and they went silent. Didn’t gave me the credit nor the refund, and never replied to any of my several emails. In process of recovering the money. They just lost a customer and I would recommend against new customers to buy with them, to avoid possible issues.
Update: Firestorm came back to me after I opened a case with paypal and the refund was provided. Apparently they were away, which is not okay as they should make their customers aware if they are not going to reply for a period of time but at least all was resolved.
Really great company
Really great company. Items were packaged well and questions I had were answered in a timely manner. Very happy with the experience and will order from again!
I wish i could give this site a higher…
I wish i could give this site a higher rating.
Everthing started out fine, the website had vast array cards and additional material for 1 edition x-wing, from which i purchased a decent amount. Later i get a mail saying that not everything i purchased was actually in stock. They proposed a payback for the things i couldn’t get. All of this i’m fine with. Then my order arrives and its missing a few parts. I write to them about this mistake, and they answer and note down the missing parts telling me that they will ship them, or contact me again with another option. From here it has been radio silent. I’ve tried to get in contract with them again (both through our previous mail thread and their website) and given them ampel respons time. Nothing has come of it. The site is great, the people pleasant, but the customer service seems to just disappear when needed.
Order number: 265068
Always a great price and service!!
Hidden gem for Pokémon Warhammer and other board and card games always easy to pick up as well
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