First luggage is awesome! They are on top of our luggage delivery every step of the way and kept us up to date. I was very concerned with possible delay and they kept us informed throughout the deli... Ver más
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Consulta las opiniones de los clientes
I went to Paris using Eurostar and the thought of taking suitcases with me on the train was horrendous - First Luggage came to my rescue. My suitcase was waiting for me in my hotel room, and on my re... Ver más
This is the third time I have used this service They make traveling so easy without luggage to worry about. Just consider traveling by train. No carrying cases to the station,Finding somewhere safe... Ver más
Always always had a great service from First Luggage. This time even though the couriers vehicle had broken down and couldn't collect the suitcase, First Luggage sent someone else out straight away.... Ver más
Información sobre la empresa
Escrito por la empresa
First Luggage is a global door-to-door luggage delivery and collection service. We carry your suitcases, bags, skis and golf clubs door-to-door, so you can enjoy your journey and travel stress-free.
FIRST LUGGAGE
Escrito por la empresa
- WE DELIVER
- First Luggage is at the cutting-edge of luggage transportation. Our experienced team has delivered thousands of bags across the world, allowing our customers to relax on their journeys. You need something shipped, we can do it for you. From suitcases to skis and boxes to bikes our systems track your shipment from collection to the point of delivery. Avoid busy baggage carousels, and crowded airports or stations, and treat yourself to the best white-glove luggage delivery service available.
- CUSTOMER SATISFACTION
- Our first-class customer service team is on hand to assist with all your inquiries. Whatever your question, we're happy to answer your phone call or email.
- SAVE TIME
- Travel with no luggage and avoid queuing at luggage carousels, saving you precious time and leaving you feeling refreshed, relaxed and ready to enjoy your holiday.
- SECURITY
- Our door-to-door luggage transportation service will ensure that your baggage is delivered safely to your travel destination before you arrive.
- PEACE OF MIND
- Our unique service allows you to travel with complete peace of mind knowing that you can check your luggage every step of the way with our tracking service.
Información de contacto
120 Salmon Street, NW9 8NL, London, Reino Unido
- 020 3318 2791
- customercare@firstluggage.com
- firstluggage.com
4,9
Excelente
678 opiniones
Invita a los clientes a opinar
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Speedy response highly professional…
Speedy response highly professional fantastic customer service
4 de julio de 2025
I will use first luggage again
Unfortunately my suitcase arrived a day late at the resort. However first luggage are refunding the outward journey. It has been unfortunate as previous experience was excellent. And my case was returned to me from Switzerland within 2 days, which is commendable as the resort was very remote. I will certainly use them again as I do believe the lateness of my suitcase arriving at the resort was a one off and will not happen again
1 de julio de 2025
Four days late
Bag for France collected Wednesday, promised for Friday, delivered Tuesday. Given common problems with french customs dealing with UK goods, why was it not collected earlier? Clearly french planning isn't great either as it was released Friday morning, but didn't make Limoges early enough on Monday for the delivery round. Being told if I made a 300km round trip to get it Monday was no solace!
17 de junio de 2025
Easy to arrange for baggage delivery
Easy to arrange for baggage delivery
Good labels
exceeded agreed timetable
Very pleased
20 de junio de 2025
Everything was great except I would…
Everything was great except I would except fedex to need a signature on delivery. They just left the suitcase as the bottom of the driveway.
19 de junio de 2025
Great service overall
Great service overall - very easy and such super quick delivery, actually quicker than I expected and all status updates kept me well informed. Thank you
12 de junio de 2025
Everything was seamless from start to…
Everything was seamless from start to finish.
9 de junio de 2025
Reliability!
29 de mayo de 2025
Love the service provided as it's very…
Love the service provided as it's very efficient. Would have no hesitation recommending to other people.
22 de abril de 2025
Excellent service
Excellent service. Pickup and Delivery fast and ongoing updates very helpful. Process and communications first rate. Reasonably priced.
19 de febrero de 2025
Happy customer
Communication was great and all went smoothly getting our luggage from London to Switzerland- would highly recommend
9 de enero de 2025
5 star for a reason
First i gave 1 star because after collection, the weight on the delivery note didn't didn't match my bookings and destination name was same as senders' though i indicated someone else. Collecting the luggage was a bit complicated as it was in a gated complex with 3 different instructions and codes to access it and it was collected without a hassle from France and delivered 2 days later in the UK without any issues and all items intact. 5 star service.
19 de diciembre de 2024
Opinión espontánea
The luggage arrived when you said it…
The luggage arrived when you said it would and there is no damage.
Very good reliable service.
9 de diciembre de 2024
Extremely efficient and easy to arrange…
Extremely efficient and easy to arrange luggage service. Reliable administration and communication. The Express Service is exactly that- my case was delivered the following day after collection to Europe.
12 de diciembre de 2024
Fast and seamless experience and…
Fast and seamless experience and delivered in record time!
3 de diciembre de 2024
It arrived on time
22 de noviembre de 2024
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