First Self Drive Opiniones 

327
TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hired a 17 Seater Mini-bus for a Scout Group! Excellent mini-bus. Was ready for collection as agreed. Fantastic team at the office, really friendly and helpful. Highly recommend First Self Drive for... Ver más

Valorada con 5 estrellas sobre 5

Just perfect. Polite. Swift. Great value. The Kia Sportage PURE HEV was a delight. Easy drop off via secure key box after hours. Lovely experience.

Valorada con 5 estrellas sobre 5

Having never hired a rental car previously I did a lot of investigating. So very happy I chose First Self drive in Norwich for our holiday. From the get go they were quick to respond with any queri... Ver más

Valorada con 5 estrellas sobre 5

I hired a Luton van for 24 hours to move house at an amazing competitive price. Some ‘alternative’ well know vehicle hire companies were double the cost and only available current day or would incu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Información proporcionada por diversas fuentes externas

New Cars,Vans & People Carriers.... When you’re looking for a vehicle hire company in Norwich, make us your first call 01603 624275 for a friendly professional service.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

327 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(327)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top notch customer service

Really helpful staff all round. Van I hired turned out to be too small but they had no problem whatsoever with me returning and upgrading and had a new van ready for me almost immediately. Top notch customer service.

12 de enero de 2021
Opinión espontánea
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Thanks Chris for your 5 STAR REVIEW we're always happy to help.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - couldn't fault it at all. Made competitors look pitiful in comparison to the service we got.

Would thoroughly recommend.

6 de enero de 2021
Opinión espontánea
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Respuesta de First Self Drive

Thanks James for your kind review.

Valorada con 5 estrellas sobre 5

Absolutely excellent service!!

Absolutely excellent service!!! Needed a car last-minute after the garage got delayed and these guys stepped up!! Would 100% recommend and use again

15 de diciembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Sarah, we really appreciate your review.

Valorada con 5 estrellas sobre 5

Awesome service

Awesome service, I rang at 4.30 on a Friday afternoon and was sat in a car ar 5.00pm.

9 de diciembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Pete, always happy to help.

Valorada con 5 estrellas sobre 5

What great customer service looks like...

Had to write and let everyone know that these guys have customer service/ professionalism nailed! Such a joy these days to know that there are people who still understand and care about what customer service truly means...
Great first phone call. Super helpful, listened to what I needed and explained everything clearly.
Went to pick up van, again super friendly helpful welcome, Covid ready office, super efficient, enthusiastic positive vibes - also the same attributes eschewed by the chap that showed me round the van
Van new and super clean..
Drop off painless, receipt and invoice sent shortly after and deposit refunded..
Well done to everyone involved at first self drive..keep doing what you’re doing...and thankyou for doing it..it’s much appreciated.
Book with them now !!

7 de diciembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Gavin for taking the time to share your experience, we really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Top notch

They handled my booking and rebooking well.

3 de diciembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks very much for your kind review.

Valorada con 5 estrellas sobre 5

Excellent

Received excellent service from friendly staff.
Couldn't have been easier- recommended!

3 de diciembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Kevin for your 5 STAR REVIEW.

Valorada con 5 estrellas sobre 5

I highly recommend this rental/hire…

I highly recommend this rental/hire company. I am 24 years old and when considering to hire a van I was faced with the prospect of having to pay a young person's security deposit (some quotes went as high as £750) and higher rates for the hire itself. However, First Self Drive had the lowest damage deposit rates for young people in the area AND did not charge me any extras for the rental itself! Even though I drive for my job and have a clean licence and have driven for the past 7 years I still get charged higher car insurance rates and, sometimes, frankly discriminatory charges from rental hire companies so finding First Self Drive was just so refreshing and for once I felt as though I was treated with respect. Furthermore, their staff were all lovely and extremely helpful - nothing was ever too much to ask. I had to rent the van for an extra day and all it took was a phone call. If I could I would rate them higher than 5 stars.

18 de noviembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Luke for your 5 star review, we all really appreciate your kind words.

Valorada con 5 estrellas sobre 5

Fantastically efficient ...

Exceptionally clear advice given. Very helpful staff - very comprehensive check-in and explanation given.

2 de noviembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Andrew we really appreciate your review.

Valorada con 5 estrellas sobre 5

All the Staff were very helpful

All the Staff were very helpful and professional . I would highly recommend this company. The vehicle was perfect and clean.
I will be coming straight to these guys next time I need a vehicle.

Thank you

1 de noviembre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Nick for your 5 star review.

Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant, reliable vehicles clean and safe. Great friendly service highly recommend

31 de octubre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Sarah for your 5 star review.

Valorada con 5 estrellas sobre 5

Professional service and great value

Our first time hiring a car and these guys did not disappoint. Simon gave us a professional and friendly service, and the whole process was straightforward.
Great value, great car and great service.
Definitely would recommend and will use again.

27 de octubre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks Louise, we really appreciate your kind review.

Valorada con 5 estrellas sobre 5

This was my first time hiring a car

This was my first time hiring a car, and I was worried about being overcharged.
'First' came highly recommended to me and did not disappoint.
Jonathan dealt with my booking and the many questions I had. He was extremely patient!
The gentleman that dropped off the car also took it back, and was again very friendly and helpful.
The car itself was an absolute dream and I did not want to part with it!
I would definitely use this company again and highly recommend them. Thank you First Self Drive for being fabulous!

27 de octubre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thank you so much for your kind review, we really appreciate it.

Valorada con 5 estrellas sobre 5

Needed a van last minute

Needed a van last minute, luckily they had one available when I booked online. Pick up was very easy and efficient, all the staff were helpful and friendly making the overall experience a 10/10

17 de octubre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks for the 5 STAR REVIEW Ryan, glad we were able to help.

Valorada con 5 estrellas sobre 5

From the moment I visited First Self…

From the moment I visited First Self Drive Offices in Norwich, I found all the staff very friendly and professional. They explained and showed me a range a vehicles to help decide the size I required. At all times they were meticulous in ensuring Covid 19 precautions were followed. On the day of collection, the excellently prepared vehicle was ready ahead of time and again friendly and professional staff ensured I was happy with the vehicle, and its controls. On my return a very quick examination of the vehicle by an equally friendly person and I was away. In total an excellent customer experience and a company that will now be my No 1 van hire company in Norwich. Thank you.

5 de octubre de 2020
Opinión espontánea
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Respuesta de First Self Drive

Thanks David for your 5 STAR REVIEW we really appreciate it.

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