First Stop Home improvements Ltd Opiniones 

115
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Upon initial assessment, we had First Stop create a warm roof system. The team that came to do the install worked very hard, under difficult circumstances. We were also impressed by how clean and tidy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent work from First Stop, after three visits problems are all resolved. Moisture levels in loft down to very acceptable levels. Insulation doing its job and the roof treatment has sorted out t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The 2 x groups of installater teams, Robert Crick Teddy Carl & Lee and the other group worked professionally to install windows at Dagenham East. They arrived in time and worked non stop to finish... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Contratista de aislamiento

Información proporcionada por diversas fuentes externas

You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

115 opiniones

5 estrellas
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2 estrellas
1 estrella

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4,9

Todas las opiniones

(115)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

First Stop came and removed the Foam…

First Stop came and removed the Foam from the inside of the Roof ,The Crew were so good left it all Clean and took all the Rubbish away I would Recommend them to anyone

17 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you for your feedback. We’re sorry to hear that removal was necessary in your case — we truly wish we had been the ones to install your insulation, as we always maintain the highest standards to avoid such issues.

That said, we’re glad to hear the roof is no longer a problem and that our crew left everything clean and tidy. Thank you for recommending us, and if you ever need assistance with any future insulation or roofing work, we’re here to help.

Dom@FirstStop

Valorada con 5 estrellas sobre 5

The 2 x groups of installater teams Robert, Crick Teddy, carl & Lee and second group of windows installer


The 2 x groups of installater teams, Robert Crick Teddy Carl & Lee and the other group worked professionally to install windows at Dagenham East. They arrived in time and worked non stop to finish the job by 16:30 hrs.They were friendly and left the property in neat and tidy condition. Highly recommended.

22 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you so much for taking the time to leave such kind words and for mentioning the lads, including Mr. Thapa. We’re delighted to hear that Robert, Crick, Teddy, Carl, Lee, and the rest of the team delivered a professional and efficient service while keeping your property neat and tidy.

Your recommendation means a great deal to us, and we truly appreciate your feedback.

Dom@FirstStop

Valorada con 5 estrellas sobre 5

All done clean and tidy

All done clean and tidy. Follow up confirmed moisture and insulation improvement.

16 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you for your feedback! We’re pleased to hear everything was done cleanly and tidily, and that the follow-up confirmed improvements in moisture and insulation. It’s great to know our products and services have benefited your home.

Please don’t hesitate to reach out if you need any further assistance, we’re always here to help.

Dom@FirstStop

Valorada con 5 estrellas sobre 5

Very pleased.

Upon initial assessment, we had First Stop create a warm roof system. The team that came to do the install worked very hard, under difficult circumstances. We were also impressed by how clean and tidy they were. Since then they have returned to retest our lofts. And we are pleased to see our issues we had prior to the install have been resolved and our moisture reading are within the correct parameters. We would very much recommend First Stop for any insulation needs.

16 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you so much for your wonderful feedback, it’s truly music to our ears when clients like yourself share how our products and services have made a real difference. We’re delighted to hear that the team worked hard and maintained such high standards, even under challenging conditions.

Knowing that your issues have been resolved and your moisture readings are now within the correct parameters is exactly what we strive for. We really appreciate your recommendation and are always here to support any future insulation needs.

Dom@FirstStop

Valorada con 5 estrellas sobre 5

the crew were very good left clean when…

the crew were very good left clean when job was done they were very helpful and all the rubbish was taken away they did not stop and it was a very big job and with the heat over the 2 days they did very well thank you

10 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you so much for taking the time to leave this wonderful review! We’re really pleased to hear that the crew worked so hard, especially given the heat, and that they left everything clean and tidy. Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to the team.

If you ever need anything else, we’re always here to help!

Dom@FirstStop

Valorada con 5 estrellas sobre 5

energy bill savings

Harrison Layland viewed our home and gave a very good quote which we accepted on the spot. The work was done quickly - warm roof system - insulation. The work has been re-inspected and the results are good.
A saving on heating of £40 per month over the period November 2024 to March 2025, as compared to the previous year. I fully recommend First Stop for any insulation needs.

9 de abril de 2025
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you so much for your feedback, this is exactly what we strive for. Hearing that you’ve already started seeing real savings on your energy bills is incredibly rewarding for us. It’s great to know that Harrison provided a quote you were happy with and that the installation met your expectations from start to finish.

We truly appreciate you taking the time to share your experience, and your recommendation means a great deal. Thank you again, and please don’t hesitate to reach out if we can be of service in the future.

Dom@FirstStop

Valorada con 5 estrellas sobre 5

Pleasantly surprised …

Harrison came out to review the state of our loft insulation. He was very thorough and tested everything and gave us a complete bill of health. We were impressed by his knowledge and learned a lot as he checked things. Although we did not need any further insulation I would certainly approach the company again if and when we need building help in the future.

8 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great job, well done. Looking forward to next winter.

I was pleased with the efficiency of the initial survey and the explanation of how the insulation could be upgraded. Moisture in the loft was an issue, although I was not aware of it. I was aware of concerns with foam insulation sprayed on the inside of the roof. Two guys visited and this was all removed. The timber work was treated and SuperQuilt Blanket insulation with vents was stapled on the inside of the roof. It took about a day and a half. The larger amount of time was the foam removal. The original assessor, on a return visit, was able to register a 15% to 0% drop in the fibreglass moisture content. The wooden frame moisture had dropped from 7 to 6

11 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First stop did an absaloutley fantastic…

First stop did an absaloutley fantastic job, on our roof, with our chimney and finally insulating our loft. House is significantly warmer when the heating is off. Energy bills have been cheaper. We couldn't recommend first stop enough for any roofing or insulation work.

28 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lads did an outstanding job

Lads did an outstanding job, they were done in only a day. Ceilings are all intact lol. House has been warmer and more efficient since. Issues in our loft I.e moisture have been resolved. I would very much recommend first stop for insulating your home.

25 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely satisfied

The installation process was very smooth and the area was left clean and tidy. Since the installation, the temperature in the loft has remained steady and we have noticed a drop in our fuel/heating usage. I would certainly recommend them!

10 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent work from First Stop

Excellent work from First Stop, after three visits problems are all resolved. Moisture levels in loft down to very acceptable levels. Insulation doing its job and the roof treatment has sorted out the moss and the roof now looks new.
Customer satisfaction from myself is five star.
They do need to work on the first contact with the receptionist who can sometimes be abrupt and defensive. Once referred to the relevant manager, all is resolved.

3 de diciembre de 2024
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Hi Mrs Fisher,

Thank you so much for your kind words and valuable feedback! We’re thrilled to hear that you’re satisfied with the work we’ve done, and it’s fantastic to know the insulation and roof treatment are performing as expected. Your five-star satisfaction truly means a lot to us!

We completely agree with your comments regarding the receptionist. As part of our expansion, that staff member was on trial, but unfortunately, we had to let her go as she didn’t meet the high standards of customer service we expect here at First Stop.

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing First Stop!

Valorada con 5 estrellas sobre 5

Harrison visited to discuss inspect the…

Harrison visited to discuss inspect the loft very friendly and approachable. Delivered the results very nicely and provided a very acceptable quote with help from Farhan.

Would definitely recommend

29 de octubre de 2024
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Thank you so much for your wonderful feedback and for recommending us. We’re delighted to hear that Harrison’s friendly approach and expertise, along with Farhan’s assistance, made your experience a positive one. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you again for choosing us. Best wishes,Dom@FirstStop.

Valorada con 5 estrellas sobre 5

The experience I have had and received…

The experience I have had and received from all the staff at First stop home improvements has been above and beyond. Harrison has come to retest after a very successful insulation install, and explained in great detail and shown us how the products used have corrected the issues we had.

21 de agosto de 2024
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Dear Sir Jeremy Elwes,
Thank you for your kind words and thoughtful review. We are truly grateful that you took the time to share your experience with us.
Hearing that your experience with First Stop Home Improvements has been "above and beyond" is exactly what we strive for with every project. I'm so glad to hear that Harrison was able to provide such thorough follow-up after your insulation install, ensuring that everything was not only successful but also helping you understand how the products have corrected the issues you faced.
Your satisfaction is our top priority, and it means the world to us to know that you are pleased with the results. We will be sure to share your feedback with the entire team, as it will undoubtedly inspire them to continue delivering exceptional service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you once again for your trust and for choosing First Stop Home Improvements.
Warm regards,
Dom@FirstStop

Valorada con 3 estrellas sobre 5

We had a mixed experience ,the…

We had a mixed experience ,the explanation about what would happen with the work and how it would improve our insulation was excellent .The team that came to undertake the work cleared all the old fibre glass insulation and tidied up after . They then fitted the new insulation and we were pleased with it , unfortunately about a month later it was falling down .We learned they had been outside contractors not part of the companies own team and they apparently didn't have a proper knowledge of the product which was inside out and fixed with gaffer tape .
After an assesment from a fitter from First Stop's own team he advised it would need a complete refit by one
of the companies teams .
This was undertaken by 3 of First Stop's own fully trained staff,2 weeks later,who worked extremely hard to rectify the work to the highest standard .We would recommend the company when they use their own team who carried out the work to the promised highest standard .We have had no issues since they undertook the work and we are very happy with the completed installation 😀

3 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mr Jared Hendrickson from First stop…

Mr Jared Hendrickson from First stop home improvements by appointment came to see me to assess my loft for insulation. An American man ,enthusiastically and very much engaged in the task ahead looked and inspected my loft. I was concerned that I would not understand his findings. But much to my surprise I did. Jared explained with pictures he’d taken and a diagram on paper, what was going on. He very much made me feel at ease and under no pressure, he explained in layman’s terms so that I understood what was needed to be done and as to why.He patiently listened to my questions and answered them well. Definitely an asset to the company.very impressive, very much a people person. Nothing too much trouble .A good communicator.

28 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Visit today at Delmonden by Jared Hendrickson

We were visited today by Jared Hendrickson who explained thoroughly and politely about what the company could do for our rather difficult roof spaces, and he showed us an impressive sample of your loft insulation.
We shall not be living here for very much longer and shall probably leave roof insulation to future residents. We would certainly recommend your company to anyone.

11 de junio de 2024
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Dear Mrs Aspinal,

Thank you for sharing your experience with Jared Hendrickson during his visit today. We are delighted to hear that he was able to thoroughly and politely explain how our company can address the challenges of your roof spaces, and that you were impressed with the sample of our loft insulation.
Even though you may not be staying in your current home for much longer, we truly appreciate your willingness to recommend our company to others. It means a great deal to us.
For future clients who may be reading this, I want to reassure you that our team is dedicated to providing top-notch assessment services, impartial advice, and high-quality products. Whether you are facing difficult roof spaces, like Mrs Aspinal, or any other insulation challenges, we are here to help. Our goal is to ensure that every client feels confident and satisfied with our solutions.
Thank you once again for considering us and for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Dom

Valorada con 5 estrellas sobre 5

Roof instalation

sam kirby came today was very honest explained everything in detail would recommend this company for good work and after service

17 de mayo de 2024
Opinión espontánea
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Respuesta de First Stop Home improvements Ltd

Dear Mr Shurmer,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with Sam Kirby and our team. Honesty and detailed explanations are core values we strive to uphold, and we're glad to see those efforts reflected in your experience. We pride ourselves on delivering high-quality work and excellent after-service support. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. Best wishes, Dom@FirstStop

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