FiSHAW E-Bikes Opiniones 43

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a UB-600 in July 2022. apart from a couple of minor issues with loose wheel spokes & a faulty battery charger, I have now clocked up 6,000 Kms. & it has proven to be very reliable, I do regul... Ver más

Valorada con 4 estrellas sobre 5

Carried 2 folding bikes inside Jeep Grand Cherokee to Mallacoota for enjoyable ride around the inlet. They are strongly made with a small weight penalty for being folding. The step through design was... Ver más

Valorada con 5 estrellas sobre 5

From time of test ride of UB 420 in Melbourne till delivery, the service and communication has been top class. Twenty minutes to assemble following easy instructions then off on test ride. No pressu... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Very happy with the bike so far (although the gearing is fairly low). The bike arrived quickly and was well packed with absolutely no instructions - I discovered all instructions and warranty form ar... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas
  3. Ciclismo en ruta

Escrito por la empresa

FiSHAW is an Australian Company who design and manufacture fully integrated, mid-drive E-Bikes and sell direct to customer. This business model allows us to produce high quality E-Bikes at exceptional prices. We believe that E-Bikes offer many and varied benefits to our customers and the wider community. Their role in micro mobility, has a big part to play in the future of Urban Sustainability. We are proud to be helping to contribute to the solution. Join the Revolution!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Can’t fault the bike or the service

Can’t fault the bike or the service. I was a bit worried about sight unseen purchase but need not have worried. I gave up riding my mountain and commuter bike last year whenI turned 80 but missed it so much that I ordered the M-300 .It is one week today since I assembled it and have just finished 158 kms.Those hills are almost enjoyable now and am still burning around the 1000 cals. a trip.Thanks heaps David from Stansbury

4 de febrero de 2022
Valorada con 4 estrellas sobre 5

5 Stars!!!

Nice bike. Well packaged and very prompt delivery. Probably should be 5 stars, but a couple of minor things I was not impressed by.
1. The brake levers were the reverse of normal (in Australia?). Rear on right, Front on left. A minor job to swap them over, but be careful not to spill the hydraulic fluid when detaching if your make this change.
2.The (rear) stand is too short to hold the bike safely upright when parked. It allowed the bike to lean too far over - almost to the point where it would overbalance if nudged. No big deal, simply drilled a new hole to ensure the stand extended out further allowing it to stand more upright and stable.

Apart from those two minor matters, I would rate the bike excellent. Easy to operate. Good to look at - it gets lots of compliments and admiring looks. Pleasant to ride. Great assistance when climbing steep hills. Battery seems to last forever.

I really should have given it 5 stars!!!

2 de febrero de 2022
Valorada con 5 estrellas sobre 5

Save a lot of time researching- this e bike ticks all the boxes

From time of test ride of UB 420 in Melbourne till delivery, the service and communication has been top class. Twenty minutes to assemble following easy instructions then off on test ride.
No pressure selling, options offered after trying other brands. Decided on step through style and have done 65 km incident free. Hills and head winds no more. Really happy with purchase.
My bike riding group reckons it’s a smart looking unit.

1 de febrero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Ian

Thank you for such a positive review about your experiences with our customer service team during your interactions with our company during your recent purchase of your UB420 Urban E-Bike.

FiSHAW is passionate about educating our customers and providing them with the information they need to make an informed purchase when considering an e-bike. We want to make sure the e-bike we sell you is the right model for you and take the time to make sure you are confident with your final decision.

I hope you are enjoying exploring even further afield, now that you have that extra assistance for those hills and head winds!

Valorada con 5 estrellas sobre 5

Despite misgivings about receiving such…

Despite misgivings about receiving such merchandise (self assembly)
by email order the whole procedure went smoothly. Even got to use
all the parts supplied when assembling the E bike thanks to the instructions
found on the internet.

Many thanks Barbara Bishop

1 de febrero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Barbara

Thank you for posting such an honest review about your initial misgivings and happy to hear that your experience was a positive one. Other potential customers who may have the same misgivings, about purchasing from an online retailer, will appreciate your candour.

Valorada con 5 estrellas sobre 5

Fishaw UB420 first experience

Hello,
It is a great bike, thanks. I received the bike recently of your 2022 edition, which was a bonus, when paying on the 1st January 2022 with free delivery. Thank you for a great surprise and a delivery gift. The bike was very easy to assemble. No issues. It is however still lacking vey much in performance compared to other bikes, such as vendor/factory settings limiting many functions that the bike can really perform.

Thank you for a good product
Regards
Janusz

31 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Janusz

Thank you for taking the time to review our new UB420 and glad to hear that you you were happy to have received the upgraded step thru urban model. We are getting a lot of positive feedback about this model this year! Thank you for letting us know that you found the assembly easy and straightforward.

All of our e-bikes drive systems have been programmed to comply with Australian legislation for pedalec e-bikes and can be ridden legally in public, anywhere that a conventional bicycle is allowed to be ridden.

Valorada con 5 estrellas sobre 5

Happy with Fishaw

I am very happy with the bike, and the efficiency of communications with Fishaw. Wish the bike was a little lighter, but I realise that if the weight was lighter, the price would be heavier! It has plenty of power.

31 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Heather

Thank you for taking the time to review your F30 Folding Mid-Drive E-Bike. Yes you are correct, to make any e-bike lighter in weight you have to have a much more expensive frame material! Thank you for the positive feedback regarding your experiences with our customer service team, it is much appreciated.

Valorada con 5 estrellas sobre 5

It arrived well packed earlier than expected

It arrived well packed earlier than expected very easy to assemble had the battery on charge first so it was ready to ride as soon as I had it assembled and double checked everything was OK, a great bike to ride with a good selection of gears and a very comfortable seat excellent recommend

31 de enero de 2022
Valorada con 5 estrellas sobre 5

Easy to assemble the ebike

Easy to assemble the ebike, and once I read the instructions very easy to ride it using the electric power system.

31 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Mick

Thank you for taking the time to write a review and happy to hear that you found the assembly easy and that you have found operating the e-bike easy also.

Valorada con 4 estrellas sobre 5

Good value this far in.

Wife is very happy with the bike. Got her back into riding. The only issue was a few random screws and plastic bits were loose in the box when it was opened. Fishaw resolved the plastic bits by telling us where they went but no one responded to the loose screws. Still have them and never found a home for them. I think they are the same screws that hold the cover in place.

31 de enero de 2022
Valorada con 5 estrellas sobre 5

Excellent service start to finish and…

Excellent service start to finish and fantastic bike UB 600. I test rode three different models and went home and ordered the UB 600, it was delivered within a week and was easy to assemble and ready to ride! The only issue I had was the front brake was not operating properly and needed fluid\bleeding. Contacted Fishaw and was informed to take bike to a bike shop and they would reimburse any costs! Which they did same day.
I have traveled approx 500 kms and impressed with all aspect’s including comfort, operability, performance and range on battery.
Highly recommended!

31 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Darren

Thank you for taking the time to provide a review on your UB600 Urban E-Bike and also your experience with our after sales support, when there was a problem with your new e-bike initially. We are happy to hear that we were able to rectify the problem satisfactorily for you and that you are happy with all aspects of of your e-bike! Thank you for your recommendation, it is greatly appreciated.

Valorada con 5 estrellas sobre 5

Awesome service

Awesome service, I was very apprehensive buying interstate but everything was as promised and fuss free. Bike was for my wife, hadn’t ridden in over 20 years, now can’t keep her off it😊
Pleasantly surprised by the level of finish and performance, hopefully it continues that way. Overall highly recommended

31 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Bryan

Thank you for your review of your wife's M300 Hardtail E-Mountain Bike and very happy to hear that she is out riding again! This is a familiar story that we hear a lot; that the benefits of an e-bike have enabled a lot of family and friends to ride together that would not have been able to do so, due to differences in riding abilities.

Happy to hear that our customer service team made your experience with us a positive one and that you were happy with the quality and performance of our M300.

Valorada con 5 estrellas sobre 5

We recently bought 2 x F30s

We recently bought 2 x F30s. Really positive experience- great customer service with a progressive company. Clinton and Jenny were excellent to deal with. Would highly recommend for those interested in a quality e-bike

24 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Allan

Thank you for taking the time to review your 2 x F30 Folding E-Bikes. FiSHAW are really proud to have been able to bring a mid-drive folding e-bike to our customers who wanted the convenience of a folding e-bike, but also wanted the advantages of a mid-motor e-bike. The feedback we have been getting about this new model has been extremely positive.

I have passed on your encouraging feedback to Jenny and Clinton regarding their customer service, and we are really happy to hear that your experience with our company was a positive one.

Valorada con 4 estrellas sobre 5

Very happy with the bike so far …

Very happy with the bike so far (although the gearing is fairly low). The bike arrived quickly and was well packed with absolutely no instructions - I discovered all instructions and warranty form are available on the website. I filled out warranty form and submitted and asked for confirmation receipt - still haven't received it. 2 screws that secured the rear mudguard were too long so I spaced them out with a nut, 2 weeks later shorter screws turned up in the post with a picture - no other info or explanation.

6 de enero de 2022
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Respuesta de FiSHAW E-Bikes

Hi Nigel, thank you for your constructive feedback, it is appreciated. Assembly instructions for all of our models are found on our website, with step by step instructions accompanied by photos to make the process as easy as possible to follow.

I am sorry that your warranty registration was not confirmed at the time that it was sent to us. I believe our customer service team contacted you to rectify this oversight. The company has since implemented an easier Warranty Registration process that can be completed online from the Warranty Page on our website, and a copy is automatically emailed to our customers to alleviate this problem moving forward. I believe your feedback in this regard was instrumental in the decision to improve the Warranty Registration process for our customers moving forward.

The issue with the rear mudguard screws being too long with one series of our Urban E-Bikes was identified soon after they arrived, and all customers who had purchased these models, were sent out the correct parts to replace these screws, along with a self explanatory photographic diagram.

I hope you are still enjoying your UB600 Urban E-Bike and once again thank you for your valuable feedback.

Valorada con 5 estrellas sobre 5

Great bikes

My wife and I purchased 2 of the Fishaw Mountain M300 e-bikes 3 months ago and have racked up a little over 500k's combined.  These bikes are freakin' awesome!

We wanted a bike that looked and felt like a traditional mountain bike, was street legal and comfortable on moderate trails, like the Brisbane Valley Rail Trail.  Those 27.5" wheels and fat tyres just soak up rough tracks.  But if you are wanting to get air or jump rocks and logs, look elsewhere.

So far we've had one warranty repair after the charge port on one of the bikes was faulty, Fishaw promptly organised the repair through a local auto-electrician.

Some comments from the bike shop mechanic after we'd completed the mandatory 160k service (be sure to read the warranty!!);
- the bikes are well constructed, quality welding, heavy duty wheels and spokes
- spokes on both bikes needed tightening
- the Bafang motors seemed more powerful and the bikes were cheaper than similar product sold from that store.

18 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi Brian, thank you for such a comprehensive review of your 2 x M300 Hardtail E-Mountain Bikes. They have become very popular with customers who ride the Rail Trails in all states. We really appreciate the honest feedback from yourself and your local bicycle mechanic. Enjoy the Brisbane Valley Rail Trail, it is a beautiful track to ride on!

Valorada con 5 estrellas sobre 5

Verry happy with my UB200 E-bike

The delivery was perfect. The bike was assembled for me and I received a clear explanation. The bike rides great and the height of the saddle and handlebars is very well adjustable for my height (180 cm / 5'11). I am very satisfied with the UB200 E-bike.

17 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi Jacqueline, thank you for taking the time to review your UB200 Urban E-Bike and for letting us know that with suitable adjustments it is suitable for taller riders, as it is a small/medium framed model. We are also glad to hear that you were happy with the service you received from our Queensland team members.

Valorada con 5 estrellas sobre 5

Fishaw M3000

The bike I ordered (M3000) met all my expectations. Most happy with the purchase. It was delivered on time and was simple to assemble.

17 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi Doug, thank you for taking the time to post a review. We are very happy to hear that your M300 Hardtail E-Mountain Bike has met all of your expectations. We have worked hard to bring such high quality Australian e-bikes to the market at this price point. Thank you for letting us know that you found the e-bike easy to assemble using our comprehensive online assembly instructions

Valorada con 5 estrellas sobre 5

After Sales Support.

After Sales Support.
My after sales service experience has been nothing short of excellent. Thanks to Clinton.

16 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi David, thank you for taking the time to let us know that we were able to offer effective after sales support. We will pass on your positive comment to Clinton who is one of our best technical support team members. He really is an asset to our company.

Valorada con 5 estrellas sobre 5

Great efficient service and prompt delivery.

Love our new M300 E-bikes

9 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi Janette, I am happy to hear that you and your husband are enjoying riding your FiSHAW M300 Hardtail E-Bikes and that you were happy with our customer service. Thank you for taking the time to post a review.

Valorada con 5 estrellas sobre 5

A great piece of kit

A great piece of kit. I highly recommend Finshaw bikes. Great value for money. Happy, happy, happy.

9 de noviembre de 2021
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Respuesta de FiSHAW E-Bikes

Hi Kevin, thank you for taking the time to review FiSHAW. We are happy to hear that you are happy with your e-bike and that you felt that it was great value for money. We have spent considerable time and effort to produce high quality Australian e-bikes at an affordable price point.

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