Gemma at the Manchester store is an absolute credit to the team. I've honestly never received customer service like it before. Her knowledge of the fitness world is incredible, and she's genu... Ver más
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Consulta las opiniones de los clientes
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Ver más
La empresa ha respondido
Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Ver más
La empresa ha respondido
Had a fantastic experience at Fitshop Chessington. Great staff in store. A big thank you to Lewis in particular for answering all of my questions and pointing me in the right direction. Can’t praise h... Ver más
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Información sobre la empresa
- Tienda de equipos para fitness
- Mayorista de equipos para fitness
- Ciclismo en pista cubierta
- Tienda de deportes
- Tienda de insumos para tenis de mesa
Sobre Fitshop UK
Escrito por la empresa
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Información de contacto
3 Rutherglen Links, G73 1DF, Glasgow, Reino Unido
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Excelente
12 mil opiniones
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Garth from Willesden store is a big…
Garth from Willesden store is a big help. I just had knee surgery and he helped me pick out a few things to aid recovery. Great service…
8 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Alistair very helpful and pleasant to…
Alistair very helpful and pleasant to speak to very good customer service
8 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Amazing Service from the Leeds Team…
Amazing Service from the Leeds Team from Rob. Made me comfortable and helped me choose the best rower for my needs.
8 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Happy to help with the little things.
Just went in for some dumbbell plates. They had 2 in stock and kindly ordered the other 2. Got a fone call a week later when they arrived in store. Great service 👍.
3 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Excellent Service
Staff friendly and welcoming. Knowledgeable and answered all my queries.
2 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my Taurus machine from Callum at Fitshop. From the very beginning, he was incredibly knowledgeable, patient and helpful, taking the time to answer all of my questions without any pressure.
What really stood out was the level of customer service he provided. As I live so far away and couldn't see the machine in person, Callum went above and beyond by recording personalised video demonstrations showing the Taurus in action and explaining its features. This made such a difference and gave me the confidence to make such a significant purchase.
His communication throughout was excellent, and I genuinely felt he wanted to make sure I chose the machine that was right for me rather than simply making a sale.
I wouldn't hesitate to recommend Callum to anyone looking for fitness equipment. Outstanding customer service and a real credit to Fitshop. Thank you again!
7 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale from the Leeds store
7 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was super helpful when I came into…
Luke was super helpful when I came into the shop to buy some resistance bands. Top service.
7 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Appreciate Simon reserving the item for…
Appreciate Simon reserving the item for me great customer service
7 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was very helpful today!
7 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Disappointing
I never received the item I ordered and am still waiting for a refund
19 de junio de 2026
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave your review.
I am very sorry to hear about the issues you experienced with the delivery of your kettlebell. We appreciate how frustrating it is when an order does not arrive as expected, and we sincerely apologise for the inconvenience caused.
Having reviewed your order, I can see it was placed on 19th June, and you contacted us on 26th June to report that the delivery had not been received. We immediately raised an investigation with the courier and advised that, should the parcel be confirmed as lost, we would arrange a replacement without delay.
On 30th June, the courier confirmed that the parcel had been lost in transit. We promptly arranged a replacement, however, you advised that you would instead prefer to cancel the order and receive a full refund. Your replacement order was therefore cancelled, and your refund was processed on 2nd July, just two days after your cancellation request and five days before this review was posted.
We have since been in contact with you directly, and you have confirmed that your refund has been received. While we fully acknowledge and apologise for the courier's failure to deliver your order, we would respectfully dispute the suggestion that your refund was not processed promptly. As outlined above, the refund was issued within 48 hours of your cancellation request.
We are genuinely sorry that your experience did not meet the standards we strive to provide and have fed the courier's performance back internally as part of our ongoing review process.
Kind regards
Fitshop Team
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great price and reliable delivery
Great price and reliable delivery, good experience all round
7 de julio de 2026
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited Fitshop in Glasgow
Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my husband’s sore shoulder too! Would highly recommend to everyone.
5 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delighted with the equipment purchased…
Delighted with the equipment purchased on the advice of Luke @ the Edinburgh shop. Luke was very helpful in supporting me to purchase the exact equipment I needed. Thank you again.
27 de junio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Let down by their courier - XDP
Website and product were both great. Fitshop's choice of courier, XDP, was very poor. It took XDP 11 days to move my order from their collection depot to their delivery depot for a 3-5 buisness day delivery promise.
2 de julio de 2026
Respuesta de Fitshop UK
Dear Customer,
Thank you for your feedback. We're really pleased to hear that you were happy with both our website and the product itself.
We're very sorry that the delivery experience didn't meet expectations. From what you've described, it does appear that the delay occurred within the courier's network, and we understand how frustrating that must have been, especially when the expected delivery timeframe was 3–5 business days.
We appreciate you bringing this to our attention and will be passing your feedback on to our courier partner as part of our ongoing discussions to help improve their service. Thank you again for your review, and we hope to have the opportunity to provide you with a smoother overall experience in the future.
Kind regards
Fitshop Team
Great advice
Great advice, really helped me to make the right decision with buying weights for our home gym. Dom was a massive help, highly recommend!
5 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reliable
Reliable, hard wearing products. Always my number 1 for gym equipment
5 de marzo de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Came in for equipment for my home gym
Came in for equipment for my home gym. I didn't have a clue!
Craig was very helpful and answered all of my questions.
Store was lovely and staff friendly. Will definitely be back for future purchases.
5 de julio de 2026
Opinión espontánea
Respuesta de Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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