Unclaimed Opiniones 7

They picked my Macbook Pro up and dropped off after battery replacement. I initially gave a positive review but when the hinge needed lubeI took the book off and found a loose screw and the machine had not been clean at all! Not stellar!!

Had great experiences with Fix Factory. Don't believe all the whoo haa haters. Such a shame people are unreasonable and malicious. You will have a good experience with these guys, and I recommend them to everyone I know.

Was a good experience here, has been for years.

The naysayers clearly had alternative motives or intentions, thus, why their reviews don't reflect true experiences and don't make any sense.

It's a shame there's individuals that leave false or defamatory reviews on quality businesses like this one.

ScamFactory

If you suffered financial loss from this 1 man company, submit a report to the RCMP anti-fraud department online or to your local police department.

This "company" charged me $399 for a phone repair I canceled because they wanted more money and I declined.

They don't have a physical store front for a reason, avoid them and their shady services and fake positive reviews. Read the negative ones for a true representation of this company.

At first, everything was fine, they were very cordial, polite and helpful. I installed the screen and it looked great but two days later, horizontal lines started to appear. I texted them and was told immediately, this was physical damage; then, the wheels fell off. I told them that such a response and quick denial on responsibility was not a way that companies that offered good service should react and then, the call. I was called and told the call was being recorded and then I was berated, I tried to converse and was told "I am talking, you can talk after I have finished!". I asked why he was talking to me as if he were a scolding father and he responded "BECAUSE YOU ARE ACTING LIKE A CHILD!" Now it may be true that I could have sent the phone (by mail) to them outside of my home province, (apparently they have had issues in Quebec) and it may very well be true that the phone was physically damaged but would not a more customer centric response be "hopefully this is a software issue, let's try a few things to confirm"? After being called a child, I hung up, I do not need to be spoken to in that manner after spending hundreds of dollars and finally I was texted, "please do not contact again", wow! Do not buy from this company, they are rude and disrespectful and their behavior belies an attitude of arrogance and egotism that was disturbing to me. Whatever their response here, do not think that you will matter as a costumer, they have 3.2 stars (I think that is very generous) for a reason and it is not because they want to give you the best treatment and service possible. By the way, I will be posting my complaint(s) on as many sites as possible. Thanks for motivating me FixFactory!

Look at their response below, threats, denial, aggression, deflection and falsehoods. I never, I repeat never, uttered or wrote anything obscene or abusive. Responding in this manner is abusive and to tell a customer to grow up! I believe they are the ones who should grow up. Take heed folks, if you buy something from FixFaxtory and have a complaint, they may threaten legal action. I defy them to post any obscenities I said or wrote, they won't because there are none. The long winded response is a distraction, they think that if someone takes the time to write something that long, they must be right. They also have a habit of threatening legal action, look at other negative reviews, it is their habit, sounds a lot like the 45th President of the US, unbelievable! Imagine someone telling you to grow up on line, in this type of site. Shame on you and your thin skin, it seems by the response that they may have a lot of experience responding to complaints but very little experience in showing contrition or compassion.

Quick, at door and very professional service

Extremely poor customer service from the very first phone call. The tech i spoke to was extremely rude, dismissive and unprofessional. After i paid them via E-Transfer and I received my receipt and shipped my device to them. I got a message telling me that they had decided to arbitrarily change the terms that we had agreed to and were going to charge me $400 dollars more. All I asked them to do was replace the front glass and back glass of an S22 ultra. They did not perform any additional work beyond the scope of what was required yet they want $400 more? These people are dishonest, and this business should be avoided. I have no clue how they ended up with these other fake reviews that were positive. MY experience was bad right from my first interaction with this company. I did not voluntarily send you a E-Transfer. You gave me no choice as it was either that or I paid ahead of time with my credit card or you wouldn't even generate a shipping label. Even now you continue to lie. The scope of work I requested was listed in the invoice you generated. Instead of calling me to ask if i wanted you to proceed beyond what you were paid for you took it upon yourself to arbitrarily do extra work i did not authorize. You could have called me or emailed ahead of doing anything but you fraudulently decided not to so you could cook up some made up charges. I should have known your business was shady and run by a couple of crooks. Buyer Beware!!!