Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de chimeneas

Escrito por la empresa

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(390)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

From ordering to fitting everything…

From ordering to fitting everything went as expected. I asked them to fit colour changing lights on the surround & it looks fantastic.

5 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for taking the time and giving us a fantastic 5 star review,
Really pleased that you are delighted with your product.
Kind Regards Natalie.

Valorada con 5 estrellas sobre 5

Amazing fire and fireplace

Amazing fire and fireplace.

It makes my room look amazing.

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mrs Cordwell,
Thank you for your fantastic 5 star review,
Were really pleased you love your new fire.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Excellent product.

Excellent product, service and installation.

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Henry,
Thank you for taking the time and giving us an amazing 5 star review.
Kind Regards,
Natalie.

Valorada con 5 estrellas sobre 5

5 star treatment

5 star treatment from start to finish we cannot recommend this company enough, wonderful!

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Mrs Darlison,
Thank you for your 5 star review,
As a small family business it's always great to hear customer feedback.
Kind Regards,
Megan.

Valorada con 5 estrellas sobre 5

Brilliant product

Brilliant product, east to install and setup. Looks great in new fireplace

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,

Thank you for your 5 star review,

Kind regards,
Natalie.

Valorada con 5 estrellas sobre 5

Beautiful fire

Beautiful fire, very realistic flame effect. Get many compliments about it and would definitely recommend.

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Sara,
Thank you for your 5 star review and your fantastic comments regarding the Flame Effect,

Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Great fire and quick delivery, lovely staff

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose
Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our order it was delivered
A very well mannered gentleman brought into our apartment and placed it next to the fireplace
Easily unpacked and fitted our fireplace beautifully fitted
We are delighted with the fire, service and helpful staff (especially Jake)
The fire is a splendid addition to our home.
Thank you

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mr Jones,

Thank you for your fantastic 5 star review regarding our product and delivery team,
Kind Regards,
Natalie.

Valorada con 5 estrellas sobre 5

Really pleased with our Flamerite fire

Bought the Gotham 600 to complete our new fireplace installation. We are really pleased with this fire in terms of appearance, realistic flame effect and ease of operation.
The app control is really useful but could be improved if it allowed multi-user feature.

4 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,
Thank you for your 5 star review,
And Thankyou for your feedback regarding the App all comments will be passed to the design team.
Kind Regards,
Megan

Valorada con 5 estrellas sobre 5

Flamerite Fires service

The bulb on my fire went kaputt and after searching for over 3 hours I was directed to Flamerite who were able to identify the item and even had the generosity to send me a new bulb free of charge. That arrived in the post the next day. Most impressive and pleasant service.

3 de agosto de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mr Sneade,
Thank you for taking the time to give us a 5 star review,
It's great that we were able to help you on this matter.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

electric fire part

I wasn't sure what I wanted but after emailing and sending a photo I received my part a couple of days later, very helpful staff, very satisfied customer.. brilliant.

29 de julio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Janet,

Thank you for taking the time and giving us a 5 star review,
As a Family Run Business We Appreciate Our Customers Taking The Time To Give Our Customer Service 5 Stars,
Kind Regards,
Megan.

Valorada con 5 estrellas sobre 5

The company are very helpful and very…

The company are very helpful and very efficient as had to ring up for a remote and came the next day. The fire is beautiful and am looking forward to switching on for a cosy night by the fire. I have a nitro flame one which has over 35 colour settings.

6 de julio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mrs Neale,
Thank you for your 5 star review on our product and customer service.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

We purchased our Flamerite fire as…

We purchased our Flamerite fire as part of an order we made for a new fireplace online. The company we bought both through were recommended by a fireplace fitter and we spent time reviewing the possible options which would best suit our home. Purchasing online rather than trying to find a local fireplace showroom proved the best option for us. We had more choice and could ensure the right look and suitability for our home. We did of course run through our choices with the fitter before ordering. The Flamerite fire we purchased is an ARLO 22. We are delighted with the simple clean design and realistic flame effect which can be used with or without the heating. We can strongly recommend Flamerite and are highly delighted with our purchase

19 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mr Berry,
Thankyou for your 5* review.

We are pleased to hear that our Arlo 22 was the right fire your home.

Best regards
Darren

Valorada con 4 estrellas sobre 5

Nice look, but problems fitting in chimney.

We purchased the Gotham 60x60 and are very pleased with its looks. We were surprised about the background noise, and find it annoying in a quiet room. This is made worse when the heater is on as the thermostat regularly clicks in and out. We had fitting problems with regard to draught-proofing, and are currently trying to retrospectively address this. Most concerning, and needing to be addressed by Flamerite, is that the instructions demand that to fit in an existing chimney it must be SEALED. This canned t be the case as there has to be a residual ventilation to save damp problems occurring.

19 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thankyou for taking the time to leave us a review.

If you would like to contact us on 01543 251122 we will happily discuss the issues you have faced with regards to installing the fire into an existing chimney.

Kind regards
Natalie

Valorada con 5 estrellas sobre 5

10/10 excellent product

We are in love with our new feature fire place, 600x600 Gotham unit is the center piece of our living room. We are so happy our local store recommended the product, would 100% recommend to anyone looking into purchasing a Flamerite fire place. 10/10

19 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Martin,
Thankyou for 5* review!

We are glad to hear that Flamerite were recommended by your local showroom, we are even more thrilled to hear that you would recommend Flamerite and our products.

Best regards
Darren

Valorada con 5 estrellas sobre 5

Great looking fire modern and classy …

Great looking fire modern and classy 🔥 with logs and the flames make it realistic and makes room cosy ...easy to operate and install....glad I spent a little time to get what I wanted .. Everyone who sees it says it's stunning

18 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Patricia,
Were thrilled to see the 5* review with regards to your new Flamerite fire.

Im really glad that you are happy with your purchase.

Best regards
Megan

Valorada con 3 estrellas sobre 5

Nice looking unit, works fine

The fire looks good and was easy to fit, although it does need a very flat and vertically plumb wall to avoid any gaps - our new plastering certainly wasn't very flat!
It works well and is easy to control.
The only down side it that the fan is very noisy, and is on all the time, whether heat is selected or not.
Looking at other reviews this seems to be a fairly common complaint

18 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Dale,
Thankyou for your review.
I would recommend calling our service department on 01543 251122 with regards to the level of noise you are experiencing, I'm confident we can get this issue resolved with an engineer visit.

Best regards

Natalie

Valorada con 5 estrellas sobre 5

Just what we were looking for

After having a gas fire for many years, we are very pleased with our British made Ennio Nitra Flame Fire.
The fire can be operated and controlled remotely from either a supplied remote, or via an app. on your smart phone / tablet.
The fire has multiple settings for temperature as well as for the colour of both the log bed and the flame, which provides a truly amazing feature and focal point in our lounge even during the summer months when the heating is turned off.
The fire comes with a two year guarantee and the Customer Service is first class. We had a minor issue with the fire shortly after purchase which was successfully dealt with and resolved in the most efficient; effective and professional manner.

18 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Godfrey,

Thank you so much for commenting on your Britishmade fire, as a small business still manufacturing here in the UK, it means the world to us that our customers appreciate the quality of British built products.

Also thankyou for mentioning our customer service, we strive to provide the best customer experience possible.

Best regards
Natalie

Valorada con 5 estrellas sobre 5

Love our fire

I couldn’t be more happier with our fire. It’s so realistic and makes our living room so cosy! The fire is super modern and gives out the perfect level of heat. I also couldn’t fault the amazing service. Thank you so much

18 de junio de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Lucy,

Thankyou for taking the time to leave us a review.

We really appreciate the positive feedback.

Kind regards
Megan

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más