Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de chimeneas

Escrito por la empresa

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(390)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Before and After Service Excellent Natalie was helpful and gave me…

Natalie was helpful and gave me in-depth advice about my options before purchase, even sending me photos.
Megan gave me great after-care service, nothing was too much trouble.

28 de febrero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for taking the time on reviewing the service which you received from ourselves,
Kind regards,
Darren.

Valorada con 5 estrellas sobre 5

Arlo22

We purchased an Arlo 22 and it was delivered in the middle of March, Unfortunately when it was delivered it has a paint mark at the front of the fire.The customer service staff were absolutely excellent and a new fire was delivered on week later.The service engineer who again was excellent sorted a slight problem and fitted the fire with the aggragates and logs and it looks as per the brochure. many thanks for the superb fire and the excellent staff both on the phone and in person. We would have no hesitation in thoroughly recommending such a great british company.

27 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mr Thorpe,
Thank you for your fantastic review and comments regarding our customer service,
Kind Regards,
Darren.

Valorada con 4 estrellas sobre 5

Good heat and effective…

The fire was installed with a new fireplace and works very well. As well as providing good heat I like the fire-effect light that adds to the appearance.
After a few days from when it was installed it came slightly detached from the fireplace leaving a gap of about 1cm at the top. The Installers reattached It and It has stayed attached so far a few days later

20 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,
Thank you for taking the time and reviewing our product,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

We had been looking for a new fire &…

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. The fire is beautiful, we can adjust the flames, colours, we received different sized logs and different base effects, works great with the remote as well. It’s a huge talking point whenever people visit. Highly recommend.

24 de febrero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for taking the time and giving us a 5 star review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Excellent from ordering to delivery

Trouble free order and delivery. The fire is absolutely beautiful, just what we were looking for. Easy to assemble and works a treat. Very happy all round. Would definitely buy from them again.

31 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your 5 star review,
Kind Regards,
Darren.

Valorada con 4 estrellas sobre 5

ARLO 22 ELECTRIC FIRE

Bought the ARLO 22 to replace a gas fire which I find fine and very impressed with the flicker function which can be operated without the heat.
The only reason why I have not given 5 stars is that you have to download an app to operate it which is fine if you have an I phone, however would not download with my Samsung phone and it was only that I had an older version of Samsung that allowed me to download the app.
I would suggest that the makers supply a separate controller to make life easier.
There is a manual function but to operate the front of the fire has to be removed.

2 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for the review and all your comments have been noted thank you for your feedback,
Kind Regrads,
Darren.

Valorada con 5 estrellas sobre 5

best purchase of the year

We bought a flame right fire back in January to build into our new media wall and, wow, it looks absolutely fantastic. The realistic log and flame effect are amazing and it’s definitely a talking point among my guests. So glad we discovered this fire, it’s made my living room look so cosy and relaxing

25 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for the review and the fantastic feedback,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Bought our fire and surround from…

Bought our fire and surround from Select

Fires in Beverley. The two fitters who came to our house were excellent, nothing was too much trouble.
The fire looks lovely, the flame effect is very good.
The Flamerite App works fine on my wifes Apple IPhone but can't say same for my Samsung . There is a facility to use the fire manually but it's much cooler via the App.
Overall really pleased.

23 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your 5 star review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Both my daughter and myself are very…

Both my daughter and myself are very pleased with our electric fire

21 de febrero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for taking the time and reviewing the product which we manafacture,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Glazer 1000

The company is fantastic very helpful and the fire is awesome highly recommend 100% 👍

21 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for the fantastic 5 star review.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

A good fire and surround

A good fire and surround
First class service.

24 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for taking the time and giving us a fantastic review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Fantastic service from fireplace world

Fantastic service from fireplace world, the flamerite glazer 1500 is superb really pleased with our purchase

24 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thanks for the fantastic review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Absolutely delighted with our purchase

Absolutely delighted with our purchase. It has totally changed our lounge. It's also down to the install team from Berkshire Fireplace in Oxford Road, Reading....brilliant.
Very happy 👍

24 de marzo de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for taking the time and reviewing our product,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Stunningly good looking fire

After visiting several fire shops we visited “The Fire Place” in Lichfield we couldn’t see exactly what we wanted so Sue (shop owner) suggested that we went to the Flamerite factory which was just up the road from them.
We met Megan who showed us the range of fires that they stocked and demonstrated how they worked, we were amazed how quiet they were even on high.
We opted for an Arlo 16 with the Nitra flame option which allows you to change the flame effect this is brilliant and can be operated via the supplied remote and by an app on your phone .
Our experience in the shop was great Megan wasn’t pushy and was very helpful nothing was too much trouble.
The fire makes our living room look very homely and the heat it generates is just fine .

31 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for taking the time on reviewing our product and service,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Very stylish modern looking fire

Very stylish modern looking fire. There are manual buttons to operate but much easier to download and use the app. This works very well.

7 de octubre de 2022
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your fantastic 5 star review.
Kind regards,
Darren.

Valorada con 4 estrellas sobre 5

Very happy with our new electric fire…

Very happy with our new electric fire but we only gave you 4 stars.The electric connection cable had obviously come from a new supplier and was sticking out further than the hole size recommended. We had to go to our Edinburgh supplier and get the electric cable from the showroom fire to get our fire to fit the hole. I would appreciate some explanation how this could happen. 01316601625

24 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thank you for taking the time and writing a review,
Thank you for the feedback and your comments have been noted.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Research Pays Off Always

We researched a lot before choosing Flamerite fires. Their customer service ratings and product why we chose them. Our fire is very good. Wouldn’t hesitate to recommend.

11 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thankyou for taking the time to leave us a 5* review.
We are delighted to receive such positive feedback!

Kind regards

Megan

Valorada con 5 estrellas sobre 5

Highly Commendable Service Support

Having had a Flamerite Fires Little Atom Stove for over five years, we have now had occasion to contact Customer Services to order a replacement bulb. The service has been exceptional throughout, with the professional and knowledgeable Service Agent going above and beyond the call of duty in all aspects. Many thanks.

15 de febrero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thankyou for taking the time to leave us a review.
We are delighted to receive such positive feedback!

Kind regards

Natalie

Valorada con 5 estrellas sobre 5

Great service

Great service - problem solved quickly with immediate help

16 de enero de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mr Lang,

Thank you for taking the time and giving us a 5 Star review,
Kind Regards,
Darren.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más