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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish Flames Fireplaces Ltd were excellent. I couldn't fault the team from the start helping us choose the right fire to finish. Before the work started everything was covered with dus... Ver más

Valorada con 5 estrellas sobre 5

We recently had a beautiful new fire fitted by Flames Fireplaces Ltd and we were very pleased with the overall experience. From start to finish the whole team were fantastic, from taking the ti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Professional from first to last. It's our first log burner, so a little bit of trepidation about cost, mess, finish etc ~ needn't have bothered. Paul provided us with a detailed, affordable quote,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We received an excellent service from first walking into Flames Fireplaces Ltd. showroom to the final touches on completion of work. The team were all experienced, knowledgeable, courteous and patient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hogar a leños

Escrito por la empresa

Flames Fireplaces was founded in 1984 and begun trading from a a small showroom on Belwell Lane, Four Oaks in Sutton Coldfield. Flames offer one of the most comprehensive ranges of fires, fireplaces and domestic heating solutions to all.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

42 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent from start to finish

From quote to installation I cannot fault these guys! They gave advice from the start and answered all our questions. When it came to the installation the guys were friendly professional and hard working. I would definitely recommend Flames Fireplaces.

28 de julio de 2022
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Many thanks for the kind words, we hope you enjoy your new fire and fireplace !

Valorada con 5 estrellas sobre 5

A solid, trustworthy company

Professional from first to last. It's our first log burner, so a little bit of trepidation about cost, mess, finish etc ~ needn't have bothered. Paul provided us with a detailed, affordable quote, Nigel and his colleagues saw to everything else from preparation, fitting and tidying up. We now have a beautiful log burner which suits the house perfectly.
Absolutely no hesitation in recommending Flames to anyone ~ many thanks guys.

Les & Chris Haycock
June 2022

25 de junio de 2022
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Many thanks for the kind words hope you enjoy your new wood burner

Valorada con 5 estrellas sobre 5

Highly recommend Flames Fireplaces !

Andrew explained the various options and helped us to choose the right fire for our room. Andrew and Nigel fitted the fire, they were friendly, efficient, professional and left the room clean and tidy. We are delighted with our Gazco Riva2 and with the excellent service of Flames Fireplaces.

9 de febrero de 2022
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Hi Lynn Many thanks for the kind words I will pass the comments on to Andrew and Nigel for you

Valorada con 5 estrellas sobre 5

Absolutely delighted with the service…

Absolutely delighted with the service we received from Flames.
From initial ordering through to completion of the work everything has been first class.
The people who came to take out the old fireplace and fire and fit the new ones were friendly efficient and speedy - can really endorse Flames - go see them!
January 2022
J&J Tew

21 de enero de 2022
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Wow thankyou so much for a lovely review Mr and Mrs Tew very much appreciated wishing you both a great 2022 !

Valorada con 5 estrellas sobre 5

Right from the outset

Right from the outset, this team delivered its promises. The installation went according to plan and the product looks brilliant. Well done and keep going.

20 de septiembre de 2021
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Many thanks Mr Richards for the 5 star review

Valorada con 5 estrellas sobre 5

Thanks to Flames for our new flame…

Thanks to Flames for our new flame effect fire and marble surround. Brilliant installation job by Andrew and Nigel. Highly recommended.

2 de septiembre de 2021
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thankyou very much for your most valued review - hope you enjoy you new fireplace for a long time to come
Paul
Flames Fireplaces

Valorada con 5 estrellas sobre 5

Fantastic service. From the moment we entered the showroom…

From the moment we entered the showroom of this family business, we experienced magnificent personal service. Everyone we met was helpful and attentive - Ian came to check out our space within three days and Paul lit up a couple of stoves in which we'd shown an interest and had them ready and waiting for us on our second visit to the shop. Jean upstairs was a friendly and efficient contact on the phone too - mustn't forget her! We opted for a Stovax Chesterfield and are delighted with the installation and how it changes the look of our sitting room. It took a while for the suppliers to deliver the stoves, owing to the current problems of covid, but it was worth the wait of a few weeks! Andrew and Nigel came to fit it and were so pleasant and hard-working; the whole job only took two days and they did a meticulous job. We cannot recommend this company highly enough - great service all round. We shall be back to choose a shelf to finish it off! Thank you Flames!

18 de junio de 2021
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Hi Melissa

Just wanted to say thankyou for the positive words - it has certainly been a very difficult 18 months for us and everyone so your support to our family business is hugely welcome.
Many thanks for supporting small local business - and we look forward to seeing you again when you require the beam

All at Flames

Valorada con 5 estrellas sobre 5

Our New Fireplace

A huge thank you to Flames our lovely new Gazco Riva2 600 'in the wall' fireplace. It looks wonderful and has made a massive difference to the look of the room! A special thank you too to Andrew and Nigel. It was a pleasure to have you both working in our home. Flames installed our original fireplace more than 30 years ago and have been servicing it annually, we can't recommend them highly enough and have in fact decided to move our gas appliance home service package to them from now on!

26 de mayo de 2021
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Many thanks for the positive review - its always nice to read positive comments
I need to also thank you for supporting a small family local business - as you can imagine it has certainly not been easy to keep it all going over the last 18 months so your support is very much appreciated.

Valorada con 5 estrellas sobre 5

The team recently fitted a new gas fire…

The team recently fitted a new gas fire with made to measure surround. Fixed a flue and chimney issue and cowl on chimney. They were professional and tidy and worked like troopers for the day. So happy with the work and have them booked for more work (new boiler and other jobs) in two weeks. Excellent company.

4 de diciembre de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you for your kind words

Valorada con 5 estrellas sobre 5

Fantastic Customer service!

Had a boiler breakdown, found no heating or hot water one morning, Flames were able to diagnose the problem immediately, it was a very old boiler and around 15 years old, the cost to repair it was half as much as a new boiler, so I decided to have a new boiler, within 3 days I got a new Vaillant boiler, the guys were lovely, helpful, explained everything to me, worked cleanly and very professional. I would have no hesitation in recommending them. I now have a lovely new boiler, with a 10 year warranty, I have also taken out their Service Plan cover, for £168 for a year, which is a fantastic price for peace of mind and a boiler service at the end of the year. Thank you Flames for fantastic customer service from both the office and the engineers

12 de noviembre de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Your welcome Bryan ! :)

Valorada con 5 estrellas sobre 5

Second time we’ve used them because they are great!

This is the second time we’ve used them because their customer service is excellent. They met our timetable - before the due date of our baby despite Covid restrictions! They were very clean, very professional and very good value for money. I can’t recommend them more highly. Brilliant company!

11 de noviembre de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you, and congratulations on the birth of your daughter.

Valorada con 5 estrellas sobre 5

5 Star service

Excellent communication from the company at all points.
Installation engineers were superb and clean and tidy.
1st class experience from start to finish and would thoroughly recommend using.

18 de septiembre de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Hi Mr Miller

Many thanks for the review - hope you are pleased with everything

Paul

Valorada con 5 estrellas sobre 5

Top quality work and nice to deal with

Installed two new gas boilers and moved some radiators. Also replaced a wood burning stove with an electric stove. All workmanship was excellent. Staff (shop and trade) very nice to deal with and clearly know what they are doing. Work was tidy, done to time and within quote. Team were also good at explaining the work done and giving any training needed. I recommend them very highly.

23 de agosto de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thankyou for the kind words once again

Valorada con 5 estrellas sobre 5

All depts at Flames are top class

We have used Flames for 4 years now on two houses. The work has ranged from basic servicing, repairs, modifications and new installations. All has been to the highest standard and all staff have been helpful and professional. I would recommend them to anyone.
I Kettner-Wood August 2020

17 de agosto de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Hi Inge
Its always a pleasure glad your pleased :)

Valorada con 5 estrellas sobre 5

Riva2 600 HL

Just had our Riva2 600 HL installed and cannot be more pleased with it. It has enhanced both the room and the existing Portland stone fire surround that we wanted to retain. The guys carefully removed part of the surround to complete the installation and once it was back in place you wouldn’t know that it had been disturbed.
Very personable, professional and accommodating installation team. All rubbish was removed and although it was a dusty job care was taken to ensure that furniture was covered before work started.
Would recommend Flames as a company.

18 de marzo de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you for you kind words, they are much appreciated.

Valorada con 5 estrellas sobre 5

Wood burner accessories

Flames supplied me with some accessories for my wood burner and they were precisely what I needed. Great service.

4 de marzo de 2020
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you for your review.

Valorada con 5 estrellas sobre 5

Happy customer

Thank you for fitting my new tyrus electric fire. I am very pleased with it, it gives the right look with the flames. Your courtesy and knowledge was a great help. Your fitting engineers did a splendid job & made our day.
Thanks again,
Sylvia jones

24 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow Factor of the highest quality

I ordered what appeared an impossible task at the beginning of December, to have a new chimney breast with inbuilt Gotham 1300 fire, a Large TV recess with articulated TV bracket, upper recess for soundbar and all wired, plastered, coved and painted. I now have a wonderful lounge with fantastic focal point of the highest quality and all done in time for Christmas- Miracle. Thank you Pete and Paul from Flames Fireplaces in Sutton Coldfield, just brilliant;,we have an absolute wow factor

23 de diciembre de 2019
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you for your kind words, I will pass on your comments to the rest of the team.

Valorada con 5 estrellas sobre 5

Excellent service from this company

Excellent service from this company. Very pleased with our new fire and the chaps that installed it for us used lots dust cover sheets and respected our home completely. Cleared everything up before they left couldn't have been a nicer set of chaps they are a credit to your business.

7 de diciembre de 2019
Opinión espontánea
Logotipo de Flames Fireplaces Ltd

Respuesta de Flames Fireplaces Ltd

Thank you for your kind words, I will pass on your comments to the installers.

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