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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company is a complete scam. Purchased a live account ran it up to over 6k and then one day couldn’t login and when i reached out they said they were no longer a business.

Valorada con 1 estrellas sobre 5

Unable to even log into their customer website for several days now. It doesn't look good given that. The main website comes up but if you try to login the app fails to load. Previously I tho... Ver más

Valorada con 5 estrellas sobre 5

I have been trading with Flexytrade for a couple of months now. I was a little nervous at first because they are a newer prop firm. I must say that my experience has been extremely positive.... Ver más

Valorada con 5 estrellas sobre 5

I received my first payout. Although it took some time to reach this milestone, the company's evaluation program has helped me refine my trading strategy, and their support system has facilitated a sm... Ver más

Información sobre la empresa

  1. Servicios financieros alternativos

Escrito por la empresa

As the only firm in the market offering truly flexible trading rules, alongside adaptable risk management techniques capable of accommodating diverse trading strategies and approaches. Our commitment lies in empowering traders, whether they are newcomers to the market or seasoned professionals seeking to elevate their trading to the next level.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Sehr schlecht und teuer

Sehr schlecht und teuer . Bisher die schlechteste Prop-Firma, die ich je genutzt habe. Sie sabotieren die Händler buchstäblich, damit Sie scheitern. Stellen Sie sich vor, Sie schließen Trades mit Gewinnen von Quantower und ihr System weist jedes Mal Verluste aus, bis der Drawdown erreicht ist. Der Kundendienst braucht eine Woche, um auf mein Problem zu antworten, und wenn sie antworten, regeln sie nichts und haben keine Ahnung vom Finanzmarkt und behaupten, mein Verlust sei auf die Volatilität zurückzuführen. Wie kann das Schließen von Trades mit Gewinn und das Ausweisen als Verlust von ihrer Seite aus eine Auswirkung der Volatilität sein? Die schlimmste Erfahrung aller Zeiten. Verschwenden Sie Ihre Zeit nicht mit diesen unregulierten Prop-Firmen.

7 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I lost 10 25k accounts due to the…

Went out of business and did not payout the traders. These people need to be put in prison for scamming people. You can't just take a bunch of money from customers and then say you closed your business and not return the money. That is fraud.

30 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Flexytrade’s communication is second to none.

Flexytrade’s communication is second to none. Customer service is available within 5 minutes to answer any questions, big or small. If an issue arises with your account(s) they inform you what the issue is, they cite the exact trades that caused the issue, and talk you through the process they use in order to audit your account to come to a conclusion. All while they listen to what you have to say as to how the issue happened and keep you updated the whole way.

There’s no guessing what’s going to happen as there is with other firms.

My payouts were flagged for a hedging issue, but it was due to the copy trader entering against my position on half of my accounts the first day I traded. They cited this issue to me showing the exact trades in question. I gave my explanation as to what happened. They audited the accounts to double check on their end, and sent me an email before, during and after the process. Payouts were all approved. Very impressed with the whole process. Thanks Flexy!

27 de septiembre de 2024
Valorada con 5 estrellas sobre 5

No complains

I honestly have nothing bad to say here, yes, I encountered some bumps but, in the end, they were resolved. I had to do my KYC twice, but they expedited it when I expressed concern about it. Yes, they changed their payment method, but when I asked, I was guided on how to do it fast. They always answer all my questions, many of them, in a very respectful way. Yes, I got one payout rejected but it was for a valid reason. And yes, I did get paid, and they paid me the full amount I requested. Rithmic had an issue at some point, which they kindly looked into and even though they asked for a lot of backups, they helped me fix it. With this said, has it been smooth? not necessarily but they respond and are very professional and help you get things done. So, I give 5 stars to Lyn and Oliver in customer service for all they've done in the last month during my trading journey. I hope Flexy sticks around for a long time and is worth trading with them.

12 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'd love to give them more credit but…

I'd love to give them more credit but my experience hasn't been so great.. I never write bad reviews but this is something people should be aware of.. 7 of my accounts were deactivated due to holding into overnight session.. 8 accts were trading, attempted to close seconds before close as I often do but only the leader acct succeeded in exiting the position.. my ninjatrader was open with other prop accts and closed just fine.. these guys deactivated my accts and haven't given any kind of info other than our technical team is looking into it.. I provided screenshots of the event log where the attempt to flatten accts before close were clearly made.. I'm left in limbo at this point and just plain disgusted.. I should be waiting on payouts today.. the accts were up 8k+, over 50k of profit gone and no answers from the team.. my acct is FT11498

3 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

So far the worst prop firm I have ever…

So far the worst prop firm I have ever used. They are literally sabotaging traders so that you fail. Imagine closing trades on profits from Quantower and their system reflects as losses, every time till the drawdown is reached. Customer care is taking 1 week to reply to my issue, and when they reply they do not sort anything, and they are clueless about the financial market claiming the loss I made was because of volatility. How is closing trades on profit and reflecting as loss from their side an effect of volatility? Worst experience ever. Don't waste your time on these unregulated propfirms.

16 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Payout denied because of hidden rules…

Payout denied because of hidden rules in their contract. I traded the news, and NOWHERE does it say you cannot trade the news on their website. They hide it in the fine print. Pretty deceptive.

Honestly, they do have excellent customer service, at least they respond politely unlike apex who will deny you and mock you at the same time.

I think they just had bad luck and their program just didn't catch on so they have no choice but to deny payouts. You can only pay with very complicated and annoying crypto methods, so no one really gave them a try.

And over time they made their rules harder and switched payout reviews to monthly.

They have good tech, it's pretty cool how their whole system is completely automated.

And even if they denied my payout, they seem like decent people just in a tough situation.

I just would never use a company that hides behind obscure fine print while they advertise something completely different like "trade your way"

I do wish the team and owners good fortune in life.

1 de julio de 2024
Opinión espontánea
Logotipo de Flexytrade

Respuesta de Flexytrade

Dear Joom,

Thank you for sharing your experience with us. We genuinely appreciate your feedback and assure you that we take your concerns seriously. Your input is valuable to us.

After looking through our system, we could not find an account associated with the details in your review. We've requested additional information to help you further and would appreciate your reply.

Furthermore, we want to address each of your concerns in detail:

Transparency: All essential information, including trading rules and our payout policy, is clearly stated in our contract. At FlexyTrade, we prioritize transparency, ensuring our rules and guidelines are accessible. Any updates to our platform are promptly announced, and our Help Center is regularly updated for our customers' convenience.

Customer Service: We appreciate your feedback on our customer service support. We are committed to promptly, accurately, and comprehensively addressing customers' inquiries and concerns.

Payment Processors: Previously, we had two payment processors for crypto transactions. We are pleased to inform you that we now have a new payment processor that allows payments through bank transfers using a credit or debit card.

Payout Policy: As part of our payout policy, account details are validated at the end of each month. We do not deduct any funds during payout requests within the month. Your account will remain active and your balance intact, provided no rules are violated. We advise users to monitor their account balance until the end of the month.

Platform Usability: Our Technical Team continually strives to enhance the platform, ensuring it is user-friendly and provides the best trading experience possible.

We hope this clarifies all your concerns. Our dedicated team is always available to help you with any other questions or issues you might have. Please feel free to reach out to us via email at support@flexytrade.com.

Valorada con 3 estrellas sobre 5

Stuck with no CC available

Flexy has a nice Platform and so far customer service has answered all my questions. Alan"s review was correct however. If you purchase the single or bundle and you don't have Crypto you will not be able to pay. Imagine if you buy the five Bundle and then dont have a CC that will work to pay the entrance to the next level for 5 or more accounts. I'm not gonna forget about them because I have a live single plan moving forward soon. If I pass the exame I don't know how I will pay the next level entrance fee. (FIY most prop firms have this fee) I just can't add on with a bundle with out a card. Hopefully this will be fixed soon, i'm almost there.

29 de mayo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad start, good ending with room for improvement

As you can only pay by crypto (even with "banxa" it's a crypto transaction), says it all. If you want to go with a prop firm only relaying on crypto, go for it. I initially bought the challenge accounts via "stripe", but then suddenly when I wanted to pay the activation fee (as I passed accounts), only crypto payements were accepted. Now they partnered up with "Banxa", but on the header of their website is says "Banxa is not a bank". It is pretty suspicious when a prop firm does not provide a proper way of simple credit card payment.
No Discord nor Telegram group available.
The rules for the Challenge phase are pretty common. Nothing special compared to others.
Have a good look at their payout rules!
**********************************************
Update 08.11.2024:
I bought 20 x 50k accounts with a 90% discount. So in total I paid $300 for all these accounts with my credit card. I passed some und blew some of them. When I wanted to pay the activation fee, I was then only able to pay with crypto and credit card payment was not available. So I did not activate my accounts and waited, because I do not trust any prop firm who only accepts crypto. In fact I waited for a couple of weeks until they provided the payment option with credit card. So I activated my accounts. I now did request 2 payments of $1000 and $500 for 2 different accounts - and yes - they did pay, and that's the most important.
**********************************************
Update 15.12.2024:
I requested another payout, but it takes sooooo long: "first phase of review and review process may usually take 5-7 business days". So from the day you request a payout, you can't trade your account as it changes to "admin only" and you have to wait until they approve or reject your payout request and if they approve, it takes again several days until they pay and in this time, they do not release your account for trading.
They really need to improve the review and payment process. So therefore I had to remove 1 star in my rating.
**********************************************
Update 27.12.2024:
I requested another payout on December 8th and they paid me on Decemeber 21st, but my account is still blocked ("admin only") as they have not released to trade again. At least they paid, but i cannot trade the account until they release it so I can request more payouts!
They need to review their processes immediately. So therefore I had to remove again 1 star in my rating.

26 de abril de 2024
Opinión espontánea
Logotipo de Flexytrade

Respuesta de Flexytrade

Thank you for sharing your recent experience with us. We genuinely appreciate your feedback and want to assure you that we are taking each of your concerns seriously.

First, we have partnered with Banxa to provide all our traders with the option to pay via credit card. Banxa, similar to Stripe, functions as a payment processor. You now have the option to pay your activation fee using either a credit card or cryptocurrency through Coinpayments. This arrangement is aimed at offering flexibility and convenience to our traders.

While we currently do not have Discord or Telegram groups, we encourage you to connect with us through our social media channels or by reaching out to our dedicated customer experience team for any assistance you may need.

When it comes to our challenge account rules, we have made sure they are transparent and adaptable to accommodate all traders, ensuring a smooth completion of the trading challenge. The same level of transparency and flexibility extends to our payout rules, ensuring clarity and ease of use for our traders throughout their journey with us.

We trust that this response has addressed your concerns effectively. Our dedicated team is always available to address any further questions or issues you may have. Don't hesitate to contact us anytime via email at support@flexytrade.com.

Valorada con 1 estrellas sobre 5

Absolutely fake

27 de marzo de 2024
Opinión espontánea
Logotipo de Flexytrade

Respuesta de Flexytrade

Dear Body Asmr,

Thank you for reaching out and sharing your feedback. We value this opportunity to address your concern and provide clarification.

Upon reviewing our system, we could not find any account linked to you or this review. However, rest assured that FlexyTrade operates as a legitimate platform, strictly adhering to legal regulations. We maintain rigorous measures to uphold the integrity and transparency of our services.

We hope this response clarifies your concern. Our dedicated team is always available to address any further questions or issues you may have. Please feel free to reach out to us via email at support@flexytrade.com.

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