Amjad managed everything efficiently I’m happy either way the service Btw the automated review option did not work wouldn’t accept my input But overall good experience with Amjad)
La empresa ha respondido
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Consulta las opiniones de los clientes
Booked with flightcatchers many times and they are always very helpful. This time Qaiser Ali was very helpful. Came up with cheaper flight tickets and was polite and patient during technical difficult... Ver más
La empresa ha respondido
Called to book flight for husband call handler Haroon was excellent help. He answered all my queries. With his guidance I was able to book flight which was giving me more weight allowance for less fee... Ver más
La empresa ha respondido
I was assisted on a call throughout the booking process, Suffyan was really helpful making sure everything was done smoothly. Thanks to his support, the whole process felt easy and stress-free.
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de pasajes de avión
- Buscador de vuelos
- Agencia de excursiones
- Operador de excursiones
- Agregador de viajes
Escrito por la empresa
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Información de contacto
84 Kingsley Road, TW3 1QA, Hounslow, Reino Unido
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4,7
Excelente
15 mil opiniones
Ha contestado el 99% de las opiniones negativas
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Respuesta de Flightcatchers
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that you had a great experience and that Selvester was able to assist you effectively. Your appreciation means a lot to our team.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
taha was very good in terms of helping
17 de abril de 2026
Respuesta de Flightcatchers
Dear Customer,
Thank you for your feedback. We’re glad to hear that Taha was very helpful in assisting you.
We appreciate your support.
Best regards,
Customer Care Team
The worst people to book the flight…
The worst people to book the flight with as our flight was cancelled last month due to Middle East war .
They still have not refunded me as it clearly states in the cancellation email that I will be refunded within 4-6 weeks !!
Spoke to some one called ARIF and he said still not received the money from the airline so can’t refund you !!
Well if they have received or not from airline thats not my problem I should receive my money by now .
They have no solid answer for any question or if you ask to speak to the manager the answer is exchange is busy they can’t speak at all !!
Please try to avoid booking with them to avoid hassle and grief .
Had a family Breavment but unfortunately couldn’t travel because them as we are traveling 4 people and can’t buy tickets unless they refund me !
17 de abril de 2026
Opinión espontánea
Respuesta de Flightcatchers
Dear Mr Syed Haider,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and frustration caused, and we fully understand your concerns regarding the delay in receiving your refund, especially given your personal circumstances.
Please note that the delay is due to the airline experiencing an exceptionally high volume of refund and disruption cases following the extraordinary situation and airspace disruption. This has resulted in extended processing timelines which are unfortunately beyond the travel agency’s direct control.
As the booking intermediary, we are actively following up with the airline on your behalf and continuing to escalate your case where possible. However, final refund processing timelines are determined by the airline’s internal procedures.
We appreciate that this situation is extremely frustrating, and we assure you that we are doing our utmost to assist all affected passengers as quickly as possible in line with supplier updates.
We kindly request your understanding during this period and remain committed to supporting you until the matter is resolved.
Kind regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you had a great experience with our service and that Qumar Khalid was able to assist you.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Can't complain with the service kamal…
Can't complain with the service kamal and suffian both did they best for me got me the best rate held the quote for me for 24 hours like they promised would deffo recommend
17 de abril de 2026
Respuesta de Flightcatchers
Dear Mrs Kiran Khuram,
Thank you for your kind feedback. We are delighted to hear that you were satisfied with our service and that Kamal and Suffian were able to assist you in securing the best rate while honouring the quoted price.
Your recommendation means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Mr Taha was very supportive & gave me clear indication of the ticket prices
Mr Taha was very supportive & gave me clear picture of how prices fluctuate.
Booked the ticket with his support.
Very useful & helpful.
17 de abril de 2026
Respuesta de Flightcatchers
Dear U.K,
Thank you for your feedback. We’re pleased to hear that Mr. Taha was supportive and provided clear information regarding ticket prices, helping you complete your booking smoothly.
We truly appreciate your kind words.
Best regards,
Customer Care Team
Well explained each details clearly
Well explained each details clearly
16 de abril de 2026
Opinión espontánea
Respuesta de Flightcatchers
Dear Irshad Ali,
Thank you for your feedback. We’re glad to hear that everything was explained clearly and to your satisfaction.
We appreciate your support.
Best regards,
Customer Care Team
The experience i had was amazing
The experience i had was amazing. Adnan Khan was very supportive and dealt with my enquiries in an efficient manner.
16 de abril de 2026
Respuesta de Flightcatchers
Dear Samina Hussain,
Thank you for your kind feedback. We’re delighted to hear that Adnan Khan was supportive and handled your enquiries efficiently, making your experience amazing.
We truly appreciate you taking the time to share your experience.
Best regards,
Customer Care Team
great customer support from suffyan
I was assisted on a call throughout the booking process, Suffyan was really helpful making sure everything was done smoothly. Thanks to his support, the whole process felt easy and stress-free.
16 de abril de 2026
Respuesta de Flightcatchers
Dear Customer,
Thank you for your kind feedback. We’re pleased to hear that Suffyan provided great support and made your booking process smooth and stress-free.
We truly appreciate your comments.
Best regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Nazneen “Manny” Aziz Ahmed,
Thank you for your kind feedback. We’re glad to hear you had a positive experience with Anees.
We appreciate your support.
Best regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you had a great experience with our service. Your support is truly appreciated.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Very easy to work with booking was…
Very easy to work with booking was within 10 minutes
16 de abril de 2026
Respuesta de Flightcatchers
Dear Christopher McDonald,
Thank you for your feedback. We’re glad to hear your booking experience was quick and easy.
We appreciate your support.
Best regards,
Customer Care Team
Mr Mohammad Anees Gave Excellent Customer Service
Mr Mohammad Anees was really diligent and highly cooperative. He made my experience with flight catchers flawless and helped me with checking best availability and suitable flights for my smooth travels abroad. Highly recommend Flight Catchers and a big shout-out for Mohammad Anees for his excellent customer service.
16 de abril de 2026
Respuesta de Flightcatchers
Dear Amir Numan,
Thank you for your wonderful feedback. We’re delighted to hear that Mr. Mohammad Anees provided excellent service and made your travel experience smooth and hassle-free.
Your recommendation means a lot to us, and we will be sure to share your kind words with him.
Best regards,
Customer Care Team
The agent name was selvester
The agent name was selvester. He was really helpful and provided all the relevant details. He made all the booking process very easy.
16 de abril de 2026
Opinión espontánea
Respuesta de Flightcatchers
Dear Amina,
Thank you for your kind feedback. We’re pleased to hear that Selvaster was helpful, provided all the relevant details, and made your booking process easy.
We truly appreciate your support.
Best regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Bing,
Thank you for your kind feedback. We are pleased to hear that you found our service very good and helpful, and that Qamar Khalid was able to assist you well. Your support is truly appreciated.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
It’s really good service
It’s really good service
I was in contact with Kashif he helped me a lot.
16 de abril de 2026
Respuesta de Flightcatchers
Dear Irfan,
Thank you for your feedback. We’re glad to hear you had a good experience and that Kashif was able to assist you effectively.
We appreciate your support.
Best regards,
Customer Care Team
Great service.
I bought my tickets from Flightcatchers last year, too. Their service is very prompt, and the staff are very friendly and considerate.
This year I bought my tickets from them again. This time I was served by Sarang, and he was very helpful.
16 de abril de 2026
Respuesta de Flightcatchers
Dear KK,
Thank you for your kind feedback and continued trust in Flightcatchers. We are delighted to hear that you had a prompt and positive experience once again, and that Sarang was able to assist you effectively this time as well.
Your continued support means a lot to us, and we truly appreciate your recommendation.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Simple and easy booking and very good…
Simple and easy booking and very good customer service and support by Qaiser
16 de abril de 2026
Opinión espontánea
Respuesta de Flightcatchers
Dear Mr. Zaheer Kadri,
Thank you for your feedback. We’re pleased to hear that you found the booking process simple and easy, and that Qaiser provided very good customer service and support.
We appreciate you taking the time to share your experience.
Best regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Yassar Khan,
Thank you for your kind feedback. We’re glad to hear you had a positive experience and that Mr. Sylvester provided great customer service. We appreciate your support and will share your comments with the team.
Best regards,
Customer Care Team
Respuesta de Flightcatchers
Dear Customer,
Thank you for your feedback and for being with us for the past 7 years.
We appreciate your kind words about Mr. Abdullah Mughal and will share them with him. We also note your concerns and apologize for any inconvenience caused.
Your feedback helps us improve, and we value your continued trust.
Best regards,
Customer Care Team
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