2 items missing
2 items missing
unable to get any response to numerous emails
out of pocket
4 de mayo de 2026
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3,3
Medio
8 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Beautiful brand
As per usual, excellent quality and gorgeous outfit. Really quick delivery. Daughter adores this brand & gets compliments every time she wears them
27 de abril de 2026
No one gets back to you
No one gets back to you, impossible to exchange_return.
Received items Tuesday tried on Friday went to exchange said I'd ran out of time, not even had a week let alone 14 days.
Since then been on chat, emailed, no reply.
20 de marzo de 2026
Respuesta de Flofitness
Hi Kelly,
I’m really sorry to hear you’ve had a frustrating experience, I completely understand how important it is to get a quick response when you’re looking to exchange an item.
I’d just like to clarify a couple of points to provide some context. Your initial email was sent on Friday evening, and as a small business we don’t operate over weekends. You then received a reply from me to your email this morning at 9:30am shortly after at 11am explaining a temporary issue with our returns system.
Regarding your exchange, the item you requested is unfortunately currently out of stock, which is why we weren’t able to process this straight away. But we’re more than happy to help find an alternative solution for you.
As a small business we always aim to respond within 24–48 hours (excluding weekends), and I’m really sorry if this felt delayed from your perspective.
Please check your email so that we can get this resolved for you.
Darcie
Flo Fitness
I ordered the set for my girlfreind and…
I ordered the set for my girlfreind and the jacket was to big so sent an email to see what the process is to swap it for a Small but received no reply to this we still have the jacket that's to big. Very disappointing
7 de febrero de 2026
Respuesta de Flofitness
Hi Andrew,
I’m so sorry to hear this and that you haven’t been able to exchange the jacket yet. I’ve checked our inbox but unfortunately I can’t locate an email from you, it’s possible it may not have reached us.
We do have a returns and exchanges portal available via our website and on written on our packing slip, however I’d be more than happy to help you directly with this. Please could you email us at darcie@flofitness.co.uk with your order number so we can arrange an exchange directly for the correct size right away.
As a small team of 1, I always aim to respond to enquiries within 24–48 hours and truly appreciate your patience. I look forward to resolving this for you.
Darcie
Flo Fitness
Fab tracksuit and beautifully gift wrapped
Great communication. Item was a pre order so regular updates on delivery times. I purchased gift wrap and this was perfect for a present for my daughter
20 de noviembre de 2025
Quick and easy ordering
Quick and easy ordering, good delivery service, good quality item
24 de octubre de 2025
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