Wendy at the Harrogate store was so friendly and helpful, made some great suggestions, and loaned us samples to try at home. The store has a wide choice of carpets and flooring at a range of prices -... Ver más
La empresa ha respondido
Localización
Cambiar localización87 – 89 Leeds Road, HG2 8BE Harrogate, North Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Just had an excellent experience with Chris who helped us choose flooring for the entire House (wood and carpet). It’s especially good that the store was open on a Sunday! He even had treats for the d... Ver más
La empresa ha respondido
Very happy with my carpets and the service. Ronnie the fitter superb and showed me how to repair an old laminet floor too. Brilliant.
Kris could not have been more helpful throughout the whole process. His communication was excellent, and despite us having such a short lead time, he went above and beyond to make sure everything wa... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Contratista de materiales para suelos
- Proveedor de suelos de madera y laminados
- Tienda de alfombras
- Tienda de colchones
Escrito por la empresa
Floorstore Harrogate, 3,000 square foot showroom is beautifully designed to offer a fantastic range of Carpets, Laminates, Vinyls & Wood Flooring. At Floorstore, we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis to both domestic & commercial customers. Our sales team share over 150 years of collective knowledge in the flooring sector, enabling us to answer any queries that you may have in finding the perfect flooring for your space.
We've Got You Covered
Escrito por la empresa
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Información de contacto
87 – 89 Leeds Road, HG2 8BE, Harrogate, North Yorkshire, Reino Unido
- 01423276185
Get FREE underlay on any flooring order
4,6
Excelente
44 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 85% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We have had our whole house fitted by…
We have had our whole house fitted by the Floorstore over the last 12 months. We had a few problems that we dealt with quickly and efficiently and we are delighted with our new flooring and the service and the fitters. A great job - would highly recommend! Great price and value,
18 de diciembre de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Hi,
Thank you for your fantastic review! We’re delighted to hear you chose us to fit flooring throughout your whole home and that you’re so pleased with the final result.
It’s great to know any issues along the way were resolved quickly and efficiently, and that you were happy with both the service and our fitters. We really appreciate your recommendation and are glad you found such great value with us.
If you need anything in the future, we’re always here to help!
A friendly, excellent and professional company to deal with.
I was given good advice on what was suitable for my conservatory upgrade. They sent an employee to measure the area to be re-floored, ordered the flooring and arranged a contractor to fit the flooring. This process was seamless and very professional all the way through. The service was first class.I would certainly use them again.
15 de mayo de 2025
Respuesta de Floorstore - Harrogate
Hi,
Thank you for your wonderful review! We’re delighted to hear you found our team friendly, professional, and helpful throughout the whole process. It’s great to know the advice, measuring service, and installation all came together seamlessly for your conservatory upgrade.
We really appreciate your kind words and are so pleased you were happy with the service from start to finish. We look forward to helping you again in the future!
Good choice of flooring
Good choice of flooring. Helpful staff. Fitting appointment time agreed and stuck to!
Flooring fitter was excellent.
Would recommend
30 de noviembre de 2025
Respuesta de Floorstore - Harrogate
Hi John,
Thank you for your great review! We’re really pleased to hear you were happy with the range of flooring and found our team helpful. It’s fantastic to know your fitting appointment ran as planned and that the fitter did an excellent job.
We really appreciate your recommendation and are always here if you need anything in the future!
Return customers
Return customers - great experience both in the shop and with the fitter. Highly recommended.
4 de febrero de 2026
Respuesta de Floorstore - Harrogate
Hi Alex,
Thank you for your wonderful review! We’re delighted to hear you had another great experience with us, both in-store and with the fitter. It really means a lot that you’ve returned to us and would recommend our service.
We look forward to helping you again in the future!
Respuesta de Floorstore - Harrogate
Hi,
Thank you for your great review! We’re really pleased to hear you had a positive experience with both our store team and fitters. We’ll be sure to pass on your feedback—if you need anything else, we’re always here to help!
I found this firm very professional and…
I found this firm very professional and efficient in every way. From the moment I contacted them they were keen to help me. They kept me in formed at every stage regarding the fitting of my floor covering.
I highly recommend Floorstore
1 de diciembre de 2025
Respuesta de Floorstore - Harrogate
Hi,
Thank you for your wonderful review! We’re delighted to hear you found our team professional and efficient throughout the whole process. Keeping you informed every step of the way is really important to us, so it’s great to know that made a difference.
We truly appreciate your recommendation and are always here if you need anything in the future!
New floor fitted 9 months ago
The new flooring was fitted almost 9 months ago; we've had no problems with it at all and still looks as good today as 9 months ago.
Everything went well with the whole process from looking at products in the store and the excellent advice received from there right up to the floor being fitted.
Would happily recommend Floorstore Harrogate.
28 de julio de 2025
Respuesta de Floorstore - Harrogate
Hi Gordon,
Thank you for such a lovely and detailed review!
We’re delighted to hear your flooring is still looking as good as new after 9 months — that’s exactly what we love to hear. It’s great to know everything went smoothly from your initial visit in store right through to fitting, and that the team in Harrogate could provide helpful advice along the way.
We really appreciate your recommendation and are always here if you need anything in the future!
Excellent Service
We couldn't ask for more. An attentive ear, a willingness to discuss options and give sound advice. Adrian has been superb to deal with and will be using Floorstore again shortly.
Thank you
30 de septiembre de 2025
Respuesta de Floorstore - Harrogate
Hi Alexandra,
Thank you so much for your wonderful review.
We’re delighted to hear you felt so well looked after and supported throughout the process.
Adrian will be thrilled to know you found him so helpful and great to deal with.
We truly appreciate your support and look forward to helping you again very soon!
Fitting is under taken by a different…
Fitting is under taken by a different contractor so any issues are challenging to resolve. I wasn't happy with the final finish, but was told at my cost a second visit could be made. I wouldn't use them again.
1 de diciembre de 2025
Respuesta de Floorstore - Harrogate
We’re sorry to hear you feel this way following your experience.
As stated on the receipt and in our terms and conditions, fitting is carried out by independent contractors under a separate agreement, with payment made directly to them. We aim to be fully transparent about this from the outset.
We also understand the fitting took place in December, and we were not made aware of any concerns at the time. Raising issues at the point of installation allows them to be addressed much more effectively.
We always aim to be clear and supportive throughout the process.
First time customer in the Harrogate…
First time customer in the Harrogate branch. I went to talk about laminate flooring to replace carpets that were damaged by pets. I was greeted and asked if I needed any help ! The young man that helped me turned out to be one of the owners and what a delight had was. He gave me no nonsense advice on various flooring and after looking at colours I choose one. I was even able to book the fitters to come the following week !
I was so impressed with the service and price I decided to change the stair carpet to something more hard wearing.
I hadn’t realised it was a family and local business which I am very happy to support. The showroom is much bigger on the inside and there is a huge range of flooring. I was very pleased with the pricing and I shall be returning to get a made to measure rug once the flooring is down.
28 de marzo de 2026
Opinión espontánea
Respuesta de Floorstore - Harrogate
Hi Rachel,
Thank you so much for your wonderful review.
We’re delighted to hear you had such a positive first experience at our Harrogate branch. It’s great to know you received honest, helpful advice and were able to find the right laminate flooring — and even get your fitting booked so quickly!
We’re so pleased you chose to update your stair carpet as well, and that you’re happy supporting a local, family-run business.
Thank you again for your kind words — we look forward to welcoming you back for your made-to-measure rug!
Very helpful in store staff
Very helpful in store staff, we were allowed to take away some samples to see which colours matched best.
They then came to measure up on time and the fitters did a great job, they even vacuumed up after themselves.
9 de febrero de 2026
Respuesta de Floorstore - Harrogate
Thank you so much for your wonderful review.
We’re delighted to hear our in-store team were helpful and that taking samples home made choosing the right colour easier for you. It’s great to know the measuring appointment was on time and that our fitters did a fantastic job — including leaving everything clean and tidy!
We really appreciate your feedback and hope to see you again in the future.
Great service from the team
Great service from the team. Helpful instore and quick to send someone out to measure and quote
19 de enero de 2026
Respuesta de Floorstore - Harrogate
Thank you for your great review! We’re really pleased to hear you received helpful service in store and that we were quick to arrange a measure and quote.
Thanks again for choosing us and we really appreciate your feedback and look forward to helping you again in the future!
Everything went well.
We received good advice about choosing our carpets. Fitting went as planned and the whole process was carried out smoothly. We recommend floor store.
18 de diciembre de 2025
Respuesta de Floorstore - Harrogate
Thank you so much for your review! We’re really pleased to hear everything went well and that you found the advice helpful when choosing your carpets. It’s great to know the fitting went to plan and the whole process ran smoothly. Thanks for the recommendation, it really means a lot to us!
Wonderful team
Wonderful team, fabulous flooring and amazing customer service. Would not go anywhere else :)
12 de noviembre de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you for your lovely review. We’re so pleased you’re happy with the flooring and our customer service. Your support truly means a lot to the whole team.
Hard flooring
We recently bought some hard flooring from Floorstore in Harrogate . Great experience from start to finish
Service in store from Wendy was great- knowledgeable, friendly and able to meet our short deadlines
Assessor came out same day to check the job and the fitters Karl and Joe were brilliant. Had to herring bone a plant room with lots of pipes / small kitchen and a bedroom.
So professional. Very pleasant and took care to make it look perfect. Really pleased with the results. Wish we had found this store sooner ! Would highly recommend - thank you
24 de noviembre de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear you had such a positive experience at our Harrogate store. Wendy will be thrilled to know her knowledge and support made the process smooth for you.
We’re so pleased you’re happy with the final result, and it means a lot to us that you’d highly recommend Floorstore. Thank you again, and we hope to see you back in the future!
New carpet? Try Floorstore first.
We tried a number of other local carpet stores but they all fell short of the service on offer at Floorstore. Reception in the store is friendly and helpful without being pushy and, importantly from our point of view, the price for the carpet we chose was competitive. Communication throughout was good, delivery was on time and our fitter, Connor, was brilliant. Really, what’s not to like?
22 de octubre de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team from the warm welcome in-store to the smooth delivery and fitting. It’s great to know you found our prices competitive and our service a step above the rest. We really appreciate your recommendation and hope you enjoy your new carpet.
- Isaac
Thrilled and thankful!
We are thrilled with the new wool carpets supplied by FloorStore, Harrogate. And their customer service is excellent, every time. The fitter was prompt on arrival, and worked very efficiently, and showed us a few things when he had finished installing the underlay and carpet.
1 de abril de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you for your wonderful review. We’re delighted to hear that you’re enjoying your new wool carpets and that our Harrogate team delivered the high level of service we strive for.
It’s great to know the fitting was carried out promptly and efficiently, with everything explained clearly. We truly appreciate your feedback and look forward to assisting you again in the future.
Very happy with new carpet
We had a new landing carpet, as well as stair runner including stair rods supplied and installed by Floorstore, and they were fantastic throughout. They were very friendly and helpful as we looked for the right carpet, provided guidance and helped us to find an option we were happy with. The contracted fitter was excellent, arriving when he said he would and has done a very good job. Special mention for the fact that they arranged new door trims, which we hadn’t added to our order, to be delivered up from Leeds on the same day at no extra cost. A big thank you to Wendy, Ian and Adrian for their help.
3 de septiembre de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you so much for your wonderful feedback!
It’s great to know our team were able to guide you in finding the right option and that the fitting was carried out to a high standard. We’ll be sure to pass on your kind words to Wendy, Ian, and Adrian — they’ll be thrilled to know their efforts made such a difference.
We really appreciate you choosing Floorstore and look forward to helping you again in the future.
We are happy with the service…
We are happy with the service especially from Wendy and Adrian ,both were always at the service.we received nice comments regarding the flooring.
From Azad and Anna
29 de julio de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Thank you so much for your kind words! We're delighted to hear you were happy with the service.
It's also wonderful to hear that the flooring received such nice comments. We truly appreciate your feedback and look forward to assisting you again in the future.
- Isaac
Kitchen Flooring
Overall, very happy with the flooring and the fitters they were excellent.
However, the communication from Floor Store regarding delivery of materials and fitters on the day was VERY POOR. These were both delayed. Without a phone call from myself neither would have happened.
14 de abril de 2025
Opinión espontánea
Respuesta de Floorstore - Harrogate
Hi Sarah,
Thanks for the review.
Sorry to hear about the poor communication, we will look into this. but glad to hear that you're happy with your new flooring.
Regards
Isaac
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.