Fluidfreeride Opiniones 

I ordered a throttle cable last week that was an estimated delivery of 1-2 days according to the estimator tool on the site. Its now been 6 days, and i cannot get a response from the store. All the tracking number shows is that a label was printed three days ago, but the package hasnt been brought to the carrier yet. . Ive emailed customer service and texted the number from the site that says its for "reach us via sms" not a single word back. I would just ask for a refund but i cant find the part anywhere else. Lame.

So far so good. I don't understand why there are so many bad reviews. They shipped my scooter within a day or 2. They reply to me within an hour. Reading through the 1 star reviews it seems 90% of people here ride in rain or break the scooter themselves. You guys have to understand that fluid and other companies are pretty much drop shippers with scooters. They buy in bulk for cheaper then sell for a slight profit. Just like every other company. They do repairs as well at their local shop. They might give the scooter a once over or just send it out as they received it. Unopened and new in the box. For issues like warranty and replacements they have to contact the manufacturer and then contact you back. I'm not 100% sure this is how it all works but I'm pretty sure I'm close to be right. Give them a break. If it arrives broken its the manufacturer's fault not fluid free rides. The only way to fix this and solve the issue is for them to go over every single scooter 1 by 1 wich is just not possible with multiple warehouses. They would need so many hired hands to do this and in the end it wouldn't be worth it for them profit wise. Give them a break everyone chill out lol.

Dec 2023 I purchased 2 city riders and AJ was a big help in both sales and customer service. I had an issue w 1 of the 2 and it was quickly taken care of by customer service( replaced the scooter).

Already thinking of upgrading and would buy from Fluidfreerides again.

Came here to get a flat tire fixed and it took a whole week to get it back which is understandable since they only have one mechanic. When I went to go pick up the scooter I wasn't able to ride it there because i live an hour and a half away and had to pick up my girlfriend. When I finally did ride it the tire was flat!! I called the customer service line and they said I can take it back and they will fix it that day. When I get there I give it to the employee with the the man bun and glasses I asked him what time I could pick it up that day and he laughed in my face and said Idc what they told you your not getting your scooter back until a week it's first come first serve. You should have checked before you left. That was a pathetic answer from someone who is supposed to be helping customers and now it's my fault they didn't do their job right. So I asked him to speak to the manager and he didn't want to come out of the back he sent me the same guy to talk to me. So your manager is going to let unprofessional people deal with stuff like this they should have came out to deal with their rude employee and the complain not stay in the back. Shout out to the mechanic there though he came out from the back heard that it was an issue from last time and promised me he would have it done that day. When I came back to pick it up the guy with the man bun was mad that I was able to get it back that day even though he kept saying your not getting it for a week and then says and it's going to be free this time. Of course it should be you didn't do your job right the first time . So point is learn how to fix your own scooters because you don't want to go in a store with rude ass employees and a non helpful manager. The mechanic there showed more professionalism then both of those employees. I bought this scooter because they had a shop where I would be able to get the scooters fixed half off but I would never buy from fluid free ride again because of this I'd rather learn how to fix myself. Fluidfree ride this man bun employee and your "manager" are the face of your company there and they sure ain't making it look good get better workers or your gonna be paying employees that don't do nothing but sit around all day making your company look bad.

**Do Not Buy From Fluid Free Ride** Trust the endless one-star reviews! Fluid Free Ride will not stand by helping even when you pay for the $500+ warranty on their nicest scooter. This scooter broke within 2.5 weeks of having it. They will not replace or refund. They expect you to pay $350+ each way for shipping instead of doing a replacement or refund or paying for the shipping themselves. I've now been emailing support for longer than I had the scooter working. See email's below from their support team Tami. The Supervisor Adam won't take any charge with communicating when requested either. Terrible investment and service...go with another brand!


From: Tami (fluidfreeride)
Sep 28, 2023, 18:57 EDT
To: May

Hi May,

I am sorry do not return the display as of yet as the replacement scooter has been denied because you had the scooter for a month before you rode it in the rain and it quit working. So the catch here is that we do not cover anything due to water damage under warranty but they say you can ride the nami in the rain and it will be fine so in that case we have to cover it under warranty. But since it was a month in they will not approve a replacement only will fix it under the warranty as promised. So we have to figure out what this is and get it fixed. when you put in new display it turns on and off as it should now correct? so controllers are about all that is left. I am going to send out 2 new controllers and here are the instructions to replace the 2 controllers watch them and make sure you are able to do this at home yourself, and i will create the order for you. I will get the warehouse to ship this off tomorrow ill ask him personally to be sure it goes out the door tomorrow. I will ask them to ship it like 2 day priority for you but i cant promise that part.

From: May
Sep 28, 2023, 7:29 PM (10 days ago)
To: fluidfreeride

That's incorrect; the scooter wasn't delivered to me until July 29th and then I submitted my first help desk ticket to Fluid Freeride on August 23rd. That's 25 days between the order being delivered, me building it together, riding it a few times, then it having issues, and me submitting the help desk ticket.

This is absolutely not okay - Please provide me with your supervisor's contact information so we can get this correct immediately.

I paid $4,156.95 for this scooter & extended warranty. There's been delay after delay with this help I've received over the past month plus, with slow replies, submitting the incorrect orders, and delayed shipments. A this point, this email chain about this broken scooter lasted longer than I had it functioning.


From: Tami (fluidfreeride)
Sep 29, 2023, 15:32 EDT
To: May

Hi May,

Adam has sent this ticket back to me and said he stands by what he said during the chat session, that talking directly with him is not going to change his mind as he read the email threads and he wants to inspect the scooter at the shop to be sure it gets fixed correctly. You can bring it to the Miami shop or ship it in we do not cover shipping with the warranty. It will cost $350 to ship it to the shop and we will send you a label to send it in with.
The reason we would not replace it was because you had the scooter for almost a month already and they only replace scooters when they are bad out of the box. when i suggested to replace it i was mistaken in thinking you had just received the scooter with all the different emails between us and you and Jason and then getting them merged it got a bit confusing at first. when we looked back in the many different emails, we seen you had not just gotten the scooter and it wasnt bad out of the box. That is why the replacement was denied. I am sorry that i suggested it, when it was not an option. But i had also said i had to send it up for approval from my manager, I never said it would be approved.
The only 2 things left that can go wrong on this scooter are the controllers and the motors. The display must have been bad as it was flickering and such and then we replaced it and it quit flickering, I was advised by level 2 to send the display and then the throttle as that is what they diagnosed as being bad. the controllers will sometimes go bad and knock out the display as well. So if you get it sent in now they will replace the controllers for you under warranty.

My Fluidfreeride Horizon scooter is dead on arrival. Contact for technical support, no response at all. Then I request for a return, and Alex from FFR do it very superficially, dripping instructions and requests for a whole week. He asked me to do a diagnosis and take a video multiple times to prove the error and to make sure I hadn't used it even though I sent photos and video when I opened the box and submitted it in the claim file. I tried to comply with their request but they refused. He said he could not proceed with the request if the process was not followed. He will forward this request to a senior support team member and get back to me within 24 to 48 hours. I was so frustrated with customer service after many emails. I also don't know when I will be able to return the scooter and receive a refund. Or they hold it back and I'll be out over $800 on a bunch of metal. Do not buy any from them!

I have been through the ringer with their customer support. First, $1200 scooter was delivered with a defective brake rotor. They accepted that the defect was real after I sent a video of the defect, but the communication around rectifying the situation was lackadaisical at best. They finally issued a return and I sent the scooter back for repair. I stressed over and over again that it was critical that the repaired scooter be sent to a different address than my original order, and I provided the correct address in 3 different support emails... Today I got the FedEx notification and, surprise surprise, they shipped it to the wrong address. I'm so tired of dealing with this company.

It takes way too long to hear back from a live person. They are supposed to be the best in customer service in the U.S. but you can rarely get a hold of anyone. Just not practical when you own expensive scooters that you need support with. Especially when you have issues that prevent you from using your scooter. Hopefully they will revisit how they do business. Also, they really need to open a location in LA. Lots of people use scooters here and it seems odd that in Florida and New York they have a physical store but not in LA. Something to consider when buying from them.

I can't speak for these other reviews, I can only speak for my experience. I go the scooter within 3 days of ordering which to me represents exceptional turn around time. The scooter was well packed and customer service before and after was timely, professional and courteous. In the end, I decided not to go with the scooter for a number of reasons -- just wasn't a fit for me in person but that is not to say it was not an excellent product or in poor condition etc. They asked me to take photos (unused) and pretty much immediately shipped out a return label. I was refunded the entire amount within a week. Adam finalized the return portion of things. Thank you FLUIDFREERIDE for delivering on your promise. I wouldn't hesitate buying from you again (waiting for the right scooter) or recommending you as I am here.. Bravo!

I ordered 2 scooters from Fluid Free Ride. A Nami E2 and a Wolf Warrior X. The Nami came late and broken, they finally gave me a return shipping after a week of calling in for help. They've had the scooter back for almost 3 months - since 12-12-22 to be exact. They having issued a refund and are fighting my CC for the dispute I had to open. A manager from Visa called with me on the phone - they disconnected us after 1st Acknowleding they authorized the retunr of the broken scooter and are still "reviewing" the refund. The CC manager asked for a supervisor that I have emails from stating they would return my money but, we got hung up on and when tried to call back it g/ on hold for over 20 minutes before being " dropped". She said this is horrible and will push for my internal refund/ chargeback. The 2nd scooter was never delivered and they won't provide proof of my signature - which was required at the time of delivery. This company is absolutely horrible and lacks any merit and credibility I highly encourage everyone to not waste any time or effort with this company. Adam the supervisor is an absolute piece of crap and a liar. I hope he burns in hell! Sad man with a small dick. I he enjoys the small time of false power. You will get what is due to you and the horrible company you work for. Get a backbone and do the right thing. Can't even get on the phone, you're a weak excuse for a person and company.

We purchased an Apollo Scooter from this company, 6 months later the scooter became defective with an error code of E10. This company is so hard to communicate with and they do not honor the 12 month warranty when it comes to service if a problem comes up. We have tried for several weeks to get a resolution to this problem yet they have failed to remedy it. We paid over $1600.00 for this scooter and the service we have received in return has been horrible. Be aware that the ratings on their website are only the ratings they themselves allow to be posted, so any negative ones are simply screened and unposted. I would highly recommend not purchasing from this company, especially if you do not live in their service areas. They do not even take phone calls at all either when you attempt to contact them, it is by email or an answering machine. Good luck at getting anyone to call you back to speak with you about your scooter problem. Utilize a local reputable scooter company and stay away from Fluidfreeride, don’t let the reviews on their website fool you as stated earlier they only allow reviews they have screened to be posted. This is why as a genuine purchaser I have to post this here as they do not allow true follow posts. You have been warned!!

This company misrepresents their products. I purchased a CityRider which is specifically advertised as being able to be ridden in the rain.
Their website claims “With the new IP55 waterproof rating you can even ride in the rain”.

But the first time I rode in light rain for 10 minutes the scooter immediately started to have problems. First displaying an error code, then not powering on at all.
When I reached out to fluid, they told me the scooter is not waterproof (even though they specifically state you can ride it in the rain) and they will not repair the issues with my scooter.
I suggest everyone avoid fluid due to their extremely arrogant and poor customer service.
They will always blame the customer and won’t take responsibility for their low quality product. Their goal is to obviously avoid and deny any warranty claims.

I am overwhelmed by the positive and proactive support Fluid Free Ride has given me. I purchased a Nami Burn-E 2, a fantastic e-Scooter. I needed support and got hassle free help within 24 hours. The part I needed was shipped immediately. Big deal, isn't that what they are supposed to do? It gets better. After installing the part I realized there was another issue that needed to be addressed. I happened to mention it on an enthusiasts forum on a social media site. FFR saw my note, and without any prompting from me (or me even mentioning them at all) they proactively responded and immediately shipped an additional part. I have never had a company respond *before* I asked them to. I was stunned the support was so good. Highly recommend buying an eScooter from FFR. They truly care about the hobby and really do look after their customers in an almost manically dedicated way.

I should have done more research before buying from this company, but I've learned my lesson yet again. Do not buy from online shops before reading the reviews! Find out as much info as you can. Many companies revolted over to money-making policies in order to save face during the Covid Pandemic. It has ruined a lot of customer first practices. I've seen good companies go to very bad ones, but some still put the customer first. Fluid Free Ride isn't one of them. Stay far away from this company! Once they got your money, that's it. They'll throw you around in loops & never contact you directly. They also like changing their policies on the fly to prevent helping you. You could spend weeks with them through emails, & it's not worth the headaches! A lot of their emails are confusing. They grab you in with lower prices & discounts on parts, but what's the point of that when... Let me explain something to all of the e-commuters before going further with my review. Every part on your e-vehicle is sourced from China. Saving $5 to them means a lot, so don't expect the online shop you bought your e-bike or e-scooter from will actually do anything to help you when it comes to obtaining better parts that actually last compared to the stocked parts. They'll just give you the same junk that came with your overpriced e-vehicle for about a year before gouging you for new parts. I purchased a Nami Burn E-2 Max about 3 months ago via PayPal Credit, & that experience alone was a headache with FedEx. They should be shipping these high-end e-bikes & e-scooters via freight instead. They compensated me with some replacement tires, but they originally wanted me to return the e-scooter when I found out the lights wouldn't work out of the box. If it wasn't for my dad, then we would have never discovered the problem. We ended up fixing a cable that was shorting out the control board, & then it worked. We noticed some other strange things with the brakes, but after I finally got to ride on it. I never bothered following up with those problems, not until recently. They put Logan brakes on a 5 grand e-scooter that goes over 30 mp/h... I had no prior knowledge of hydraulic brakes until I took it to a local place to get a diagnostic report & service repair done on it because Fluid Free Ride was taking their sweet time addressing my issues. They also claimed they would only refund me via my original payment method or store credit. After I had paid off the e-scooter, I had planned to start closing most of my credit accounts, so I had already did it with my PayPal Credit account. I couldn't believe Fluid Free Ride wouldn't send me a check for reimbursement of any service charge done on the e-scooter during the warranty period! Logan brakes are essentially the worse on the market & putting them on a high-end scooter like the Nami is just wrong & unfair. The front brake started leaking braking fluid & the back brake started skidding when I was coming home from work on a Friday afternoon. Over 12 weeks I started seeing both brakes get duller by the day, & as the instructions told me to do with a small image, was to level the brakes every now & then. Well, that takes work & equipment that I don't have anyway, but the point remains... Fluid Free Ride wasn't going to send me the necessary parts to repair the scooter anyway because the place I took it to told me this was an impossible situation to deal with, & that you can't actually replace the front brake, not like how it was done at the factory. Which means I was sold a glass cannon lemon e-vehicle with bad parts. The amount of info I got from this repair shop was endless, & the people there were very knowledgeable. They explained to me that I'm not the first person to come in with a similar story. They quoted me a replacement price & discovered other issues with the back piston pads not leveling down properly, so after a bleed they discovered the back brake was also bad. Two brakes with unrepairable situations because they're custom made for Nami by Logan. They have super long tubes & a unremovable nut. The whole part would have to be replaced, but then they told me they'll have to break the seal on this type of repair. They won't do it because they tried doing it before on the Logan brakes. Guess what they told me after that? They had 3 techs that could never get it to work. It seems like Nami doesn't want customers fixing their scooters. Throw the right to repair out the window again! After getting the diagnostic report from the shop I said, "screw it!" I called PayPal Credit, & they let me dispute the charge. During this time Fluid Free Ride has yet to send me a return label or agree to reimburse me for the service charge. I've been ghosted by the people I spent 5 grand with, even though they agreed to let me return the e-scooter for a full refund. Getting a rep on the phone is impossible~

Once they obtain your money you are worthless to them. They talk a great game until they process the transaction. The first scooter I received was wonderful until it broke. Then I shipped my scooter back to them and received confirmation from FedEx but they claim they never received it. So out of courtesy they sent me a non-functioning unit. I just want to return their garbage to them and get my money back but they refused. And then I read all their other reviews since they have us blocked from reviewing them on Google And I said to myself oh gosh look at their track record. No wonder they have us blocked on Google from reviewing them. I strongly suggest everyone who’s had a negative experience contact the Better Business Bureau.

Item never shipped out.

Shipping was fast and the packaging sufficient to protect it.
Warranty support unfortunately was no different from ordering direct from a Chinese manufacturer (which I have). They denied and argued about a rear wheel which had metal-on-metal grinding out of the box. Pics & videos sent, but still unresolved after months of back & forth.

Was there yesterday and Edgar recommended several scooters based on my preferences. I rode 6 different scooters to find the correct one for me. Have not bought it yet so can't comment on customer service after the purchase but I am aware I would be buying from a company in another country (Miami) and things could get dicey.

It's a huge shame. I figured these situations of damaged or missing (my case) deliveries not making it to you would be outliers and not common. I was very fortunate that I was provided with a shipping tracking number with UPS, and noticed early enough on that something was wrong. UPS refunded FluidFreeRide...but then FluidFreeRide refused to refund me. It's been a several weeks battle, not resolved, and it's caused a huge amount of heartache. It wasn't worth it.

I think Fluidfreeride is a good company. They help provide awesome scooters from all over the world! I purchased two scooters from them so far. The Kaabo Wolf Warrior and the Nami Burn-E.

I had minor issues with the Burn-E due to damage during shipping. Fluidfreeride went out of their way to make sure that the issues got taken care of. They sent out a replacement unit for the Nami, and then they sent out a free part once it became available to ensure that I have a safe ride at high speeds. This part is a steering dampener that they could have easily sold to me for $150.

I would have given them 5 stars if the scooter would have arrived without damage in the first place, but no company is perfect. The manufacture didn't want to use bubble wrap because plastic is bad for the environment. Also the delivery company could have been a little more careful, but these machines get shipped from China and other places. FFF even plants trees every time I buy a scooter!

Long story short, Fluidfreeride made it right! They obviously care about their customers. I will continue to buy from them.

Best,

Aaron A.