South African Airways Opiniones 94

At first I was happy to deal with the reservations department as one cannot book a flight for a minor via the website or email communication for SAA flights.
Doing all that was asked of me and getting confirmation from special handling about the travel arrangements I asked how I go about paying and was told to call reservations and ask them to send me a payment link, which they did. I paid the full amount as per the link. Later that same day I got a call to say they have to refund me as the airline who does the connecting flight won't confirm the flight. I couldn't be given an answer as to why but I did get this "I told you to wait for confirmation before you pay" . Well I did wait.

As for the airline who apparently didn't want to confirm the connecting flight.... Well that same day I had a live chat asking if they had a direct flight to our preferred destination, booked the flight over the live chat, sent the needed documents via email and I could make a payment on their website. All this in less than 45 min. No long calls wasting airtime, no connecting flight it's and CHEAPER!!!

As for the refund.... it took almost a week to try and get my money back because they can't see the "ticket" number their payment link generated. Well that seems like a SAA problem as I used their link to pay. Then they wanted bank statements reflecting the amount and the more I told them I can't get a statement yet, cause it's a child's account and we only gets statements every so often, but I have a proof of payment the less they wanted to listen nor understand. Then they wanted his bank card number.... Oh my word this was a struggle in its own.... Here i needed crayon to explain using the card number wont help cause I didn't use the card to pay. I used the payment link.

Luckily I received a statement on Friday and I could send it through. Approval for the refund was given this morning but who knows how long that will take. But not being able to find the reference number they generated nor wanting to do a refund after sending them the proof of payment reflecting that reference ... doesn't sit right with me. I highly doubt that I will ever make use of their service again.

I have sent various emails and still no response only emails with reference numbers. To have customer service that doesn't work over weekends is also a bit poor customer service. Urgent issues need to be sorted and lots of money wasted with the incorrect outcome.
The date gets changed on the calendar when paid and the old date reappears on the newly issued ticket Twice I changed the dates, twice I paid with still the old date.
I paid for a date change on my ticket (twice) with the same date on ticket. When asked for the date to be changed they wanted to charge me again. That was when I sent the first email to South Africa. Now 5 days later (weekend included) still no response.

As my dates are getting closer I feel it needs attention before the seats are filled up. 2 different emails have been used, with still no feedback, only a case number.

Recensione su fly safair.
Bagaglio completamente distrutto all’arrivo all’aerop di JNB da cape town (volo FA112) con serratura forzata, 1 ruota divelta. Nessun rimborso nonostante la denuncia al locale uff bagagli e al posto di polizia perché la loro policy nn lo contempla! Clausole vessatorie che si accettano implicitamente all’acquisto del biglietto. Attenzione a imbarcare in stiva! A bordo nn offrono nemmeno un bicchiere d’acqua. Personale di bordo sgradevole.

Truly the worst airline I have ever flown with and I have flown many budget airlines. The staff are rude and power trip without any reason. I was forced to check my bag despite it being within the carry on size parameters because “there was not enough space”. The plane was half full and there was a ton of space. Just absolutely horrible. Do not fly with this company for any reason!

My luggage was completely destroyed during my flight and I am in constant communication for over 3 months with their agents, trying to claim a luggage replacement, but the company keeps staling me and not providing proper resolution to the issue in hand.

Once you pay, they don't care about you. ALWAYS USE A TRAVEL AGENT, DO NOT BOOK DIRECT. NO customer service.
Australian office is useless, because phones dont work, and they don't respond to emails questions.

I had a great experience on my flights between Johannesburg and Windhoek. The service food and hospitality was good. Both flights were on time.

I chose to fly with SAA because they were recommended as one of the safest airlines in South Africa.

The only reason I didn’t give a full 5-star rating is because the cabin was sanitized while passengers were already on board. The crew mentioned it was WHO-approved and advised those concerned to breathe through a cloth—something I found ineffective and quite uncomfortable and made me sick for a couple of days afterward

This website is a fraud. I booked 3 tickets got a PNR but SAA never got my payment. It seems that their web site is not safe. Despite the proof that the money left for an account named SAA, I never got the tickets neither my money back.
Avoid that company. No support, no refund, website unsafe. You can find much reliable airline compagnies in South Africa !

Excellent flight from Accra to JNB. Very friendly staff, on time, good food.

We just had a lovely experience on a SAA flight from Cape Town to Sao Paolo. Check in was friendly and efficient and the inflight service was much better than i would have imagined. Comfortable seating, bathrooms were well maintained and clean throughout the flight and the food and beverage service was extremely good. The inflight entertainment system is a bit limited but it was fine for our 9hour or so flight. Well done.

The service is fantastic. Food is great. Flights are on time.

No Daily flight to Durban from Johannesburg.

I cancelled my flight but still didn't get refund of USD 284 for 2 months. On enquiring they said they are working on it. So, they just hope you forget and don't ask for refund. Finally they refunded USD 226 keeping UDS 57. No explanation of why they kept my money. Thieves of broad day light.

SA326 CPT-JNB at 11:15 on business
Booked my ticket March 21st 2023, Original flight date was February 12th 2024. Paid ZAR 4529,47,
Called your office and changed my ticket to change the flight date to February 5th 2024, and paid extra ZAR 1598,29 on November 2nd 2023.
As I did NOT recieve any confirmation I kept writing to your customer service to get them to confirm my ticket. After 4 attempts, I received an email with the details from my original booking for February 12th! My booking was not to be found online, it simply wanished.
Arriving SA on January 11th I went to your office at Airport JNB and was told that the booking was cancelled as the flight was booked for january 5th! (I arrived JNB on January 11th!?.
In case my flight was booked on January 5th, why did I not get an email stating that online check in was open, and due to your equipment change I should be able to choose my seat- nothing was received at my end, neither did I get a proper response when contacting your customer service!
I was actually happy to see that SAA started flying again and was happy to book with you, now it seems that my choice was a VERY bad one. I will take legal matters into use to get my money back, and I will NOT book my flights with your company in the future!

I booked four flexible tickets which I had to cancel. Immediately after the cancellation I received this e-mail:

Dear Valued Customer
Sawubona, we acknowledge receipt of your email.
We refer to your refund request on your unused South African Airways ticket. Please pardon our delay in finalising your request. We have been inundated with refund requests and are working relentlessly to finalising these refunds.
A staff member will attend to your request and be in contact with you once the refund is processed. Stay safe and please comply with all Covid regulations
Yours in Service
SAA Refunds team

Two month later no refund. Filing a class action against this fraudster. Avoid!

Subject: Complaint Regarding Flight SAA 333 - Pathetic Service.

I am writing to express my extreme dissatisfaction with the service I received on Flight SAA 333 on 23 Dec 2023. The overall experience was marred by several issues that I feel compelled to bring to your attention.

1. Check-in Process:
The check-in queue at Terminal [X] was excessively long, significantly more so than other terminals. SAA ground control's handling of the queues was chaotic, with passengers being shifted from one line to another, allowing others to push in ahead.

2. Misinformation about Lounge:
Upon querying the ground hostess about the location of the FNB Slow Lounge, I was provided with entirely incorrect directions. A simple acknowledgment of not knowing would have been preferable to misleading information.

3. Hand Luggage Issue:
Our standard-sized hand luggage was deemed too large for the aircraft, resulting in an unnecessary delay. The inconsistency in enforcing size regulations is concerning. Later learnt that my luggage was the correct size based on measurents of the SAA policy documents.

4. Delayed Departure and Unconvincing Explanation:
The departure was delayed by approximately an hour, with the pilot attributing it to holiday season traffic. This explanation appears disingenuous, as SAA should anticipate and manage such circumstances during peak travel times.

5. Observation of Luggage Loading:
I observed that our luggage was loaded onto the aircraft just before departure, raising questions about the efficiency of the pre-flight preparations.

This series of incidents has left me profoundly dissatisfied with the level of service provided by SAA. I trust that you will investigate these matters promptly and take appropriate measures to prevent such issues in the future.

As a result of this experience, I regret to inform you that I will be avoiding SAA services in the future. I believe it is crucial for the airline to address these concerns to maintain customer satisfaction and loyalty.

It is clear why this is yet another state owned disaster.

Review SAA airline to Mauritius from Johannesburg and back.
Wednesday 19.7.23/ Wednesday 26.7.23.
Flight 190/191 airbus 320-200
Pumsa Air Hostess is very friendly and helpful.
The plane was clean and comfortable.
The food was delicious.
We were catered for halaal.
Centrally mounted TV units for all passengers to view from the same screen.
Spacious leg seating.
Movie we watched was called 'chaos walking'

I did not book SAA, I booked Mauritius Airlines and they use SAA to do the flight from Cape Town to Johannesburg. We had our flight which was supposed to leave at around 8:45 am and the hopeless SAA changed the flight to 6am!!! This threw off our entire day and extended our wait in Johannesburg. We were hopelessly exhausted by the time we reached Mauritius! SAA is a waste of tax payers money💯👌!!!

I have requested a refund of an EMD voucher by email on 15 March 2023 to the SAA online Refunds Department.
I am still waiting for my money!!!

SAA SERVICE COMMITMENT (I quote from SAA website):
We will provide prompt refunds for eligible tickets once we receive your request accompanied by all required documentation. If your ticket is eligible for a refund as per the rules of the fare you have purchased, we will refund the appropriate amount to you according to the original form of payment. Refunds for tickets purchased directly with SAA will be processed within 21 business days on receipt of your complete refund submission.

This is more than a JOKE!

I have written letters:
- to the refunds department ... not able to process the refund.
- to the customer service ... not able to process the refund.
- to the CEO .. no answer and no response.

16 weeks of begging for what rightfully belongs to me to be returned.

SAA has a terrible attitude towards clients and very poor quality of service.
The staff members are totally unprofessional, incompetent and unreliable.

Does SAA not wonder what advertising damage they are perpetrating with their conduct?

Had a wonderful, fun flight in the economy class. Served by Gomotso and Jayson. Those guys are the best man! The service was impressive and they were very attentive. Definitely luxury in the air. Keep up the quality of service