Trustpilot, please let me rate this company zero stars! Bought one of their gas fires from B&Q and it's very cheap and tinny in appearance, the control shield does not fit properly and the "stainless... Ver más
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Consulta las opiniones de los clientes
Purchased one of their fires from well known company. Delivered by Focalpoint. Parts missing, fire did not work at all. Not able to speak to anyone by phone so emailed - no reply after 7 days. Contact... Ver más
Questioning whether a little used electric fire should last longer than 4 years. Code 88 indicates a thermal switch at minimal cost. Advised by their technical team that it wasn't worth it and just bu... Ver más
First, very surprised to read the “negative reviews”. This was the exact opposite of our experience. We had a problem with our new fire, after an upgrade of our electrical system. Contacted... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Since 1983, Focal Point Fires has been dedicated to offering our customers an unrivalled selection of gas and electric fires. Over the years we have built up a strong reputation as a company who strives for excellence in every aspect of our business, f...
Información de contacto
Reid Street, BH23 2BT, Christchurch, Reino Unido
- focalpointfires.co.uk
2,4
Malo
63 opiniones
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No ha contestado las opiniones negativas
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Excellent warranty service
We chose to purchase a Focal Point fire in 2017 as the style met our desire for a chrome finish with rustic appearance. Appearance and operation had been very good until the motor developed a groaning noise. The company accepted the 3 year warranty covered the fault and chose to provide a whole new fire unit. Delivery of the new unit (and return of the faulty one) was arranged promptly at no cost to us and we now have a fully functioning (and quiet) fire. Needless to say, we are very pleased with the company's support. Rating would have been 5 of course if the motor had not developed the fault.
15 de noviembre de 2019
Opinión espontánea
Our integrated fridge freezer
Our integrated fridge freezer is 2 months over its warranty and is making such a loud noise that we have to switch it off when watching the TV! Have tried unsuccessfully to receive any good will help from the company. Surely 2 years of being switched on for only part of the time (in a holiday home) is unacceptable. Also not sure why focalpoint fires is the only link to this company - are they trying to avoid feedback on their appliances??
6 de noviembre de 2019
Opinión espontánea
Don't buy a Focalpoint fire!
Trustpilot, please let me rate this company zero stars! Bought one of their gas fires from B&Q and it's very cheap and tinny in appearance, the control shield does not fit properly and the "stainless steel" surround has discooloured after just weeks - looks almost like it's rusting. Foolish us didn't keep the receipt safe, now we can't get any joy from the company. Don't trust their products!
24 de octubre de 2019
Opinión espontánea
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