Forgemaster Miniatures Opiniones 

Tl;Dr: Poor customer service, poor communication, poor professionalism, and weirdly, poor spelling in their emails. There is also no acknowledgement of these problems or any sign that they will improve on them.

I would recommend not giving them your business.

Unfortunately I cannot review their products as I never actually received them. So Instead I will be reviewing their customer service, which is the most abysmal customer service that I have ever had the misfortune of experiencing.

On their website, there isn't seperate boxes for house numbers and street addresses, so my phone autofilled the address without my house number. I made an order on the 3rd of August, it was eventually dispatched on the 11th of August. How they even dispatched an item without a house number, or why they wouldnt email me to confirm my house number prior is beyond me. I wasn't given a tracking number or postage details of any sort (depsite paying for first class), if I had, I could have collected my order from my local depot.

On the 19th of August, I realised the mistake of there being no house number. I contacted their customer service and was told not only will I have to wait until it was returned to sender and dispatched again, but I would have to wait until he returned from holiday. He said, and I quote, "I am currently away, so whilst my colleague is still busy manufacturing and sending out orders, I'll be ableot fully okinto this once I return at the end of next week." why I had to wait for his return when his colleague is clearly capable of sending parcels? I have no idea. He also said "at the end of next week", but the end of next week came and went and I had still heard nothing.

Come the following Monday 31st, I had to chase them up on it again. At this point, being a month after placing my order and giving them my money, I had run out of patience and asked for a refund.

They offered me a partial refund and would not refund the cost of shipping the item that I never even received. No other form of compensation had been offered at any point, not even a small gesture of in-store credit or a tiny discount for my troubles.
As of writing this review, I am currently still in the midst of fighting for a refund of an item I never received.

So after the whole ordeal of chasing them up over the course of a month, only to receive poor communication and equally poor spelling, I can only think of one silver lining to come out of the whole experience. That is that someone, somewhere, will read this review and avoid making the mistake of ever giving these people their business. Save your time and money, buy elsewhere.

Edits made post reply

Edit 1: Again, if I was given any kind of tracking information for my 1st class delivery, the kind that any other company would have provided upon placing the order. I could have just collected the parcel myself from my local depot. Instead of waiting for someone to return from a holiday to re-ship the order. But as evident by many other reviews that say the same thing, this company consistently has poor communication between them and their customers.
But of course they wouldn't address that point.

In their reply, they would very unprofessionally, focus on my mistake (which I was very upfront about) rather then what they could have done to help rectify it. (Such as providing tracking information, or sending out a second parcel while they waited for the first to return and keep in backstock). They also didn't acknowledge the poor communication displayed in their emails that lead to misunderstandings. I think this goes to show they won't reflect on what happened and make improvements to their customer service for future customers.

While I did make a mistake, they made a very poor effort to help me rectify it. Unlike say, Element Games, who I left a glowing review for after they very quickly helped me resolve numerous problems.

Edit 2: Changed "wasnt even shipped to me" to "I never even received" for clarification.

Edit 3: Added TL;DR

Edit 4, addressing their edit 1:
The email they sent me upon dispatch contains only an invoice for what was purchased, the address it was sent to, and the Forgemaster Minatures order number. No information about the parcel itself that I could have relayed to Royal Mail.
You would think after spending £4.99 on shipping, you would at least be given a tracking number.
Its honestly astonishing that their only takeaway from this review and its edits is "this guy made a mistake" and "we sent him an invoice for his order".
Still no sign of accountability about their poor communication. Still no sign of looking to improve on it for future customers.
If you are a potential future customer reading this, take this into consideration.

The quality of the prints I ordered were top notch and the delivery was fuss free. The only thing I would ask for as improvement would be a bit more communication as to when your order is being processed/made and a rough time frame for delivery. Otherwise brilliant.

Well printed miniatures. Delivery time as advertised.

Great clean prints. Fast service.

nice quality figures came quick and packedged well

Speedy delivery. Order quality very high

Didn't expect the quality from resin design but amazed how good each model was detail wise.

All good as expected very securely packed

Excellent well printed miniatures, only minus point is some of the very fine weapons were bent, however a little warm water and careful manipulation that is resolved. Top notch stuff all round.

Well packaged and the print quality was excellent. Can't wait to use the products

Helpful and responsive staff who were keen to meet my slightly unusual printing requirements and succeeded excellently in producing the figures I wanted exactly how I wanted them. Highly recommended company.

Really good quality minatures. And a great personal service. Was a bit sceptical about buying online from a small business. But wish had found them sooner. Would higjly recommend.

Great service. Had couple figures damaged in post and they were straight away replaced. Very positive

Good quality product delivered promptly. Good communication. I had a couple of questions and they were very well answered. 10/10

Delivered as good, if not better than expected and I will 100% be buying more pieces from them.

Excellent products, exactly as advertised, promptly and safely delivered. Thank you..

First time customer; models good, prices OK, website works, well packaged, delivery OK. 4 oo 5 stars as I did not notice 1-2 week delivery time and paid for 'next day delivery'. I will know next time, but this could be made more obvious for first time customers.

Great quality models and fantastic customer service , will be using again

Great miniatures. Order on time