My experience with Fountain Softeners has been a real love-hate relationship. On the positive side, their customer service before delivery was excellent. I accidentally ordered the wrong tap, b... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
They were on time efficient not cheap but get what you pay for. Very polite installation.
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Ver más
La empresa ha respondido
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de ablandamiento de agua
- también en la categoría
- Empresa de tratamiento del agua
- Empresa depuradora de aguas
- Proveedor de filtros de agua
Escrito por la empresa
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Información de contacto
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Reino Unido
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4,5
Excelente
238 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Fountain Softeners
We are pleased to hear that your experience of our service has been positive. Thank you for taking the time to leave this feedback.
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, it really is appreciated.
I don't think its your fault
I don't think its your fault, it maybe the couriers but even though boxed up with fragile written on the boxes the salt blocks look like they've been on a rugby field, every one of them is cracked / broken.. very disappointing.
5 de febrero de 2026
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback. As you have indicated, we can only assume that the damage to your order took place during transit by the courier, as all orders leave us in a perfect condition. Please check your emails, for a recent communication on how to resolve this issue.
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it!
Quick and easy
7 de enero de 2026
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate hearing that you had a positive experience with our company.
FOUNTAIN SOFTENERS
Excellent company, used before for my first Water Softener, with friendly and very helfull staff. Would recommend any time. James is such a peach and very helpful technically. Check his video out on you tube uk.
31 de enero de 2026
Opinión espontánea
Respuesta de Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we really do appreciate hearing about the experience you had! We are glad you enjoyed the YouTube videos as well.
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Excellent water softeners
Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen.
Screwed it in and it started working immediately just as I'd hoped for (just make sure you run it for a few minutes first).
Awesome filters, cheers guys!
16 de enero de 2026
Respuesta de Fountain Softeners
We are really pleased to hear that the filter is working well and that the service you received was quick and efficient. Thanks for taking the time to leave your feedback, it is very much appreciated.
Everything was good!
15 de enero de 2026
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate hearing that you had a good experience with us.
Order acknowledged promptly
Order acknowledged promptly, kept informed on all stages of the delivery process and delivered in good time.
9 de enero de 2026
Respuesta de Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we really appreciate you leaving this feedback.
Respuesta de Fountain Softeners
We are disappointed to receive your feedback. Following your original order, we messaged you and called you to confirm that the item you had ordered was the Harvey Block Salt (brick shape) and not the Harvey Curved Block Salt. You confirmed that you wanted to continue with the order, and have therefore supplied exactly what you ordered.
Good tap but delayed delivery
It took quite a while for the order to be fulfilled. The tap is as I was expecting and has been fitted on our sink.
2 de diciembre de 2025
Great service
We have purchased both consumables and hardware from Fountain Softeners and we have no complaints. Service and communication is very good, as are the prices. We have no problem recommending them and will buy again in the future.
3 de diciembre de 2025
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, it is very much appreciated.
The softener and installation kit…
The softener and installation kit worked perfectly, leaving no room for grievances. However, both products, ordered at different times, took longer than expected to arrive.
1 de enero de 2026
Opinión espontánea
Took over a week to arrive
Took over a week to arrive. I expected better quality for the money. Tap is also noisy when in use.
23 de diciembre de 2025
Respuesta de Fountain Softeners
Thank you for leaving us this feedback. We are sorry to hear that your order took slightly longer to receive than normal due to the time of year. If you have any issues with the tap, please feel free to contact our customer service team to see how we can assist.
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback and we are pleased to hear your order arrived in 24 hours!
Great product and awesome service.
I accidentally ordered more than what I needed (two pair of braided hoses instead of one). Got in touch with Fountain Softeners and they happily agreed to refund for half the order if I return the unused hoses back.
The hoses themselves are great, don’t confuse them with low quality stuff that you can buy from the DIY stores.
21 de noviembre de 2025
Respuesta de Fountain Softeners
Thank you for leaving this review, we really appreciate receiving this positive feedback.
Excellent product arrived in perfect…
Excellent product arrived in perfect condition.
My only complaint is with the delivery. The delivery man left the items outside despite us being at home all day. The boxes got wet due to rain all day. Luckily the contents are well packed and are not affected.
11 de diciembre de 2025
Respuesta de Fountain Softeners
Thank you for taking the time to leave your feedback. We are sorry to hear that the couriers left the items outside, but pleased that the items were not affected.
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, it is very much appreciated.
Great prices very good service.
9 de diciembre de 2025
Respuesta de Fountain Softeners
Thank you for taking the time to leave this feedback, we are really pleased to hear that your experience with us was a positive one.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.