My experience with Fountain Softeners has been a real love-hate relationship. On the positive side, their customer service before delivery was excellent. I accidentally ordered the wrong tap, b... Ver más
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Consulta las opiniones de los clientes
They were on time efficient not cheap but get what you pay for. Very polite installation.
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Ver más
La empresa ha respondido
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de ablandamiento de agua
- también en la categoría
- Empresa de tratamiento del agua
- Empresa depuradora de aguas
- Proveedor de filtros de agua
Escrito por la empresa
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Información de contacto
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Reino Unido
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
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Great water softner
Great water softner, works very well, twin tank, manual system. Great price for a twin tank also. Only thing is, it takes 2 blocks every 2 weeks thus, requires regular salt block purchases/top ups. Otherwise all good.

Respuesta de Fountain Softeners
Does the job
My order was for a replacement inline filter. Website easy to navigate to find the item I wanted. Good price & quick delivery.

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brilliant
brilliant , flows a lot better myself &my son will be ordering again when needed.

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Rapid response.
Rapid response.
Intuitive Website.
Wide range.
Sound product knowledge.

Respuesta de Fountain Softeners
It was easy to order and the delivery…
It was easy to order and the delivery was quite quick, why I have given two stars is because on opening one bag of salt we discovered it was broken in half. We have left the opening of the other bags until we need them. This is just to make you aware.

Respuesta de Fountain Softeners
Fair prices and quick delivery
I bought some stainless steel hoses and drain fitment for my new softener. Prices on this site very fair and product was delivered within 3 days. Product is good quality and now fitted. No cause to give anything but 5 stars.

Respuesta de Fountain Softeners
Great servicece…
The company was quick to help me decide which filter to buy. They sent me a video of how to extract the filter from the housing which was helpful as I am not a plumber but a capable DIY er. Plus it was delivered within a couple of days. Great service

Respuesta de Fountain Softeners
Quick delivery and great price
Quick delivery and great price on the water softener ! It even came with some salt so that I could use the softener straight away couldn’t recommend fountain softeners enough perfect from start to finish !!

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Great ordering experience
Great ordering experience, after receiving some excellent advice and guidance. Quick, efficient and reasonably priced, cannot fault Fountain during the whole process.

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Replacement brine valve
Quick and helpful advice over email on a spare part with quick delivery. Many thanks.

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STAY AWAY
Proven return of an unused item on 9th Dec. I've rang them 5 times in past two months. Every time it's 'ill get account to ring you back' who doesn't. OR John the account says 'i don't know why you don't know what gone wrong, you should get it in next day or two'. I'm writing this review on Jan 31st with no refund. Section 75 from bank is my only hope. This place is a scam and the very reason why people buy from Amazon.
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Update. Email from fountains today at last stating they can't give me a refund because my bank forced a chargeback on my request. So basically admitting they hadn't refunded me in almost three months and my bank forced them to. Their emailing trying to frame it like this isn't their fault.
Fyi. James is the account, not Jon. Very different names... clearly.

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Great service
Tap arrived quickly, no problems with ordering or the product. Everything was easy to find on the website - great service

Respuesta de Fountain Softeners
Great service from a family business
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. So I can vouch for their aftersales service! We ended up buying a replacement from James as ours was end of life and not worth fixing. A good price and excellent customer service. Thoroughly recommended.

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Fast and excellent service at…
Fast and excellent service at competitive prices

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Excellent customer service
Excellent customer service
Quick and efficient
Well priced
Thoroughly recommended

Respuesta de Fountain Softeners
Monobloc kitchen tap
When I replaced my entire kitchen in 2010 I fitted a monobloc tap to the sink, which controlled hot and cold water, and also supplied filtered water from a cartridge in the cupboard underneath. The parts all came from Fountain Softeners and I was very pleased with them and the appearance. I purchased replacement cartridges from them during the following years. The tap started leaking last year so I decided that it was time to retire it, and ordered a replacement from FS. James contacted me to say that there would be a delay as they were waiting for a delivery of these taps. That did not surprise me as so many items sold in this country are sourced from abroad. Then customs held them back until import duty was paid. James offered me an alternative which was more expensive and in stock at no extra charge. But it had a swan neck and I wanted the more compact item. The existing item was still useable, so I was prepared to wait. James kept me advised of progress by email. The tap arrived last week and I was very pleased with the product - a solid piece of engineering, well chromed, with all the fittings necessary to install it. It was a happy start to the new year.

Respuesta de Fountain Softeners
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