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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My experience with Fountain Softeners has been a real love-hate relationship. On the positive side, their customer service before delivery was excellent. I accidentally ordered the wrong tap, b... Ver más

Valorada con 5 estrellas sobre 5

They were on time efficient not cheap but get what you pay for. Very polite installation.

Valorada con 5 estrellas sobre 5

I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de ablandamiento de agua
  2. también en la categoría
  3. Empresa de tratamiento del agua
  4. Empresa depuradora de aguas
  5. Proveedor de filtros de agua

Escrito por la empresa

For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,5

Todas las opiniones

(238)

92 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Great water softner

Great water softner, works very well, twin tank, manual system. Great price for a twin tank also. Only thing is, it takes 2 blocks every 2 weeks thus, requires regular salt block purchases/top ups. Otherwise all good.

3 de marzo de 2025
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Respuesta de Fountain Softeners

Thank you for taking the time to provide us with some feedback, and we are glad to hear you are happy with your purchase. Water Softeners always use more salt when they are first set up for a few weeks. Normally, for a family of 4 you would be using 2 blocks every month. If you continue to have concerns about the amount of salt yours is using, please don't hesitate to give us a call.

Valorada con 5 estrellas sobre 5

Does the job

My order was for a replacement inline filter. Website easy to navigate to find the item I wanted. Good price & quick delivery.

26 de febrero de 2025
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Respuesta de Fountain Softeners

Thank you for taking the time to provide us with some feedback.

Valorada con 5 estrellas sobre 5

Good communication- rapid delivery

Good communication- rapid delivery

14 de marzo de 2025
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Respuesta de Fountain Softeners

We are constantly striving to provide excellent customer service, so it is really good to hear your feedback. Thank you.

Valorada con 5 estrellas sobre 5

brilliant

brilliant , flows a lot better myself &my son will be ordering again when needed.

6 de marzo de 2025
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Respuesta de Fountain Softeners

We are really pleased to hear that your product has worked for you. Thanks for taking the time to leave us some feedback, we really do appreciate it.

Valorada con 5 estrellas sobre 5

Rapid response.

Rapid response.
Intuitive Website.
Wide range.
Sound product knowledge.

21 de febrero de 2025
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Respuesta de Fountain Softeners

Thank you for taking the time to provide your feedback, it is great to hear your experience with us was a positive one!

Valorada con 2 estrellas sobre 5

It was easy to order and the delivery…

It was easy to order and the delivery was quite quick, why I have given two stars is because on opening one bag of salt we discovered it was broken in half. We have left the opening of the other bags until we need them. This is just to make you aware.

21 de febrero de 2025
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Respuesta de Fountain Softeners

Firstly, thank you for taking the time to provide your feedback, and we are pleased to hear that the ordering process and speed of delivery were good.

We are sorry to hear that the blocks your received have been damaged during delivery by the courier. Whilst this is unfortunately out of our control, we do apologise for any inconvenience this may have caused and ask that you contact us directly at customerservice@fountainsofteners.co.uk if you have any future issues with delivery.

Valorada con 5 estrellas sobre 5

All good

All good thanks

20 de febrero de 2025
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Respuesta de Fountain Softeners

Thank you for taking the time to provide your feedback.

Valorada con 5 estrellas sobre 5

Fair prices and quick delivery

I bought some stainless steel hoses and drain fitment for my new softener. Prices on this site very fair and product was delivered within 3 days. Product is good quality and now fitted. No cause to give anything but 5 stars.

10 de febrero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you for your response, we really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Great servicece…

The company was quick to help me decide which filter to buy. They sent me a video of how to extract the filter from the housing which was helpful as I am not a plumber but a capable DIY er. Plus it was delivered within a couple of days. Great service

7 de febrero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you very much for your comments, we are always striving to provide excellent customer service so we are really happy to hear your comments.

Valorada con 5 estrellas sobre 5

Quick delivery and great price

Quick delivery and great price on the water softener ! It even came with some salt so that I could use the softener straight away couldn’t recommend fountain softeners enough perfect from start to finish !!

1 de febrero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

We are always looking to provide our customers with a great service, so we really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Great ordering experience

Great ordering experience, after receiving some excellent advice and guidance. Quick, efficient and reasonably priced, cannot fault Fountain during the whole process.

31 de enero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

We are constantly working to give our customers the best experience possible, so we really appreciate reading your comments, thank you!

Valorada con 5 estrellas sobre 5

Replacement brine valve

Quick and helpful advice over email on a spare part with quick delivery. Many thanks.

24 de enero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you for taking the time to provide us with this feedback - we are constantly striving to provide excellent customer service, so it is great to hear your comments!

Valorada con 1 estrellas sobre 5

STAY AWAY

Proven return of an unused item on 9th Dec. I've rang them 5 times in past two months. Every time it's 'ill get account to ring you back' who doesn't. OR John the account says 'i don't know why you don't know what gone wrong, you should get it in next day or two'. I'm writing this review on Jan 31st with no refund. Section 75 from bank is my only hope. This place is a scam and the very reason why people buy from Amazon.

--- ---
Update. Email from fountains today at last stating they can't give me a refund because my bank forced a chargeback on my request. So basically admitting they hadn't refunded me in almost three months and my bank forced them to. Their emailing trying to frame it like this isn't their fault.
Fyi. James is the account, not Jon. Very different names... clearly.

9 de diciembre de 2024
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you for taking the time to provide this feedback, and we are sorry to hear your experience with us has not been up to our usual standards.

We do not have any members of staff called John, so could we please ask you to contact us via email with your name and order number so we can trace this matter and resolve any outstanding refund.

* UPDATE * Thank you for contacting us via email, and as per our response, we apologise for the delay in getting this issue resolved. We are glad that this matter has now been resolved and your money returned.

Valorada con 5 estrellas sobre 5

Great service

Tap arrived quickly, no problems with ordering or the product. Everything was easy to find on the website - great service

6 de enero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you so much for taking the time to leave a review - your comments are really appreciated!

Valorada con 5 estrellas sobre 5

Great service from a family business

We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. So I can vouch for their aftersales service! We ended up buying a replacement from James as ours was end of life and not worth fixing. A good price and excellent customer service. Thoroughly recommended.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you for taking the time to leave us a review. We are constantly striving to provide excellent service that sees our customers return to us again and again, so your feedback is really appreciated!

Valorada con 5 estrellas sobre 5

Fast and excellent service at…

Fast and excellent service at competitive prices

23 de diciembre de 2024
Opinión espontánea
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Respuesta de Fountain Softeners

We are always striving to provide the best service possible to our customers and we really appreciate your positive feedback - thank you!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service

Quick and efficient

Well priced

Thoroughly recommended

19 de diciembre de 2024
Opinión espontánea
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Respuesta de Fountain Softeners

Thank you for taking the time to provide a review, we are always striving to provide great customer service so nice to hear your comments!

Valorada con 5 estrellas sobre 5

Monobloc kitchen tap

When I replaced my entire kitchen in 2010 I fitted a monobloc tap to the sink, which controlled hot and cold water, and also supplied filtered water from a cartridge in the cupboard underneath. The parts all came from Fountain Softeners and I was very pleased with them and the appearance. I purchased replacement cartridges from them during the following years. The tap started leaking last year so I decided that it was time to retire it, and ordered a replacement from FS. James contacted me to say that there would be a delay as they were waiting for a delivery of these taps. That did not surprise me as so many items sold in this country are sourced from abroad. Then customs held them back until import duty was paid. James offered me an alternative which was more expensive and in stock at no extra charge. But it had a swan neck and I wanted the more compact item. The existing item was still useable, so I was prepared to wait. James kept me advised of progress by email. The tap arrived last week and I was very pleased with the product - a solid piece of engineering, well chromed, with all the fittings necessary to install it. It was a happy start to the new year.

4 de enero de 2025
Opinión espontánea
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Respuesta de Fountain Softeners

We always want to provide our customers with fantastic service that will hopefully bring them back to us, so we really appreciate your feedback demonstrating just that! You have chosen an excellent tap for your kitchen - enjoy!

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