Had a problem with email as I changed my address and started to get it sorted with FF customer service support. I did minor follow up for months but when reconnected with FF they had my history and he... Ver más
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Consulta las opiniones de los clientes
I still have not received my order. Its been over a month since purchasing. I've contacted them on numerous occasions and still the order has not been processed. Appalling customer service.
First off let me say that this device was of significant value as I made my 6000 mile bicycle ride across America. Particularly in the desert and the humid southeast or have me the information I neede... Ver más
La empresa ha respondido
Have used the Frontier X2 for several years and it has been a reliable source of information given I cycle a lot. Recently I bought the new Frontier Zone and had some connectivity issues with my Waho... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa de biotecnología
- también en la categoría
- Fabricante de tecnología médica
- Servicio de fitness y nutrición
Sobre Fourth Frontier
Escrito por la empresa
Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.
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Frontier X2, our revolutionary patented product that provides real-time feedback on heart health to users on the move. Take control of your hearth health with the world's first smart heart monitor.
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.Book a demo
Calculate your heart score and get personalized insights
Take our quiz
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.
Información de contacto
Estados Unidos
- +15128817266
- support@fourthfrontier.com
- fourthfrontier.com
4,1
Muy bueno
403 opiniones
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Game Changer for Heart Patients
I suffered from heart failure a few months ago. The Frontier X2 device has been an absolute game changer. I was able to go back to exercising because of being able to measure ST Depressions on the move and to set alerts that make sure that I'm safe. This device has let me live life normally again and for that i'm thankful. The ECG livestream feature is a god send because it lets me share my live ECG with my cardiologist.
14 de febrero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Your testimonial about the Frontier X2 device truly warms our hearts. We're deeply moved by your journey and grateful that our device has made such a positive impact on your life.
It's incredibly rewarding for us to hear that the Frontier X2 has played a vital role in helping you regain confidence in exercising and living life normally again after experiencing heart failure. The ability to measure ST depressions on the move and set alerts for safety is indeed a game-changer, and we're thrilled that our device has provided you with the peace of mind you deserve.
Moreover, we're delighted that the ECG livestream feature has been beneficial in facilitating communication with your cardiologist, ensuring timely monitoring and intervention when needed.
Your trust and support mean everything to us, and we're committed to continuing to provide innovative solutions to support your health journey.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help every step of the way.
Big help dialing in zone 2 workouts
I'm aiming to get good at zone 2 training over a long endurance efforts. the Fourth Frontier heart rate monitor is a huge help dialing this in. I can see right when I slip into zone 3 and correct it by backing off slightly. I love having this level of visibility into my workouts to be able to stay on the area I am targeting.
8 de febrero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your positive experience with the Fourth Frontier heart rate monitor.
We're thrilled to hear that our device has been instrumental in your zone 2 training and endurance efforts. It's fantastic to know that you find the real-time visibility into your workouts helpful, enabling you to stay on target and make adjustments as needed.
Your feedback is valuable to us, and we're delighted that our product is aiding you in achieving your fitness goals.
Should you have any further questions or feedback, please don't hesitate to reach out. We're here to support you on your fitness journey.
Great product which gives reliable ECG…
Great product which gives reliable ECG in all active situations. Support team are quick to respond. I have the X2 and am very pleased with it.
6 de febrero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your positive feedback! We're thrilled to hear that you're satisfied with the Fourth Frontier X2 and that it provides reliable ECG readings in various active situations. Our team is dedicated to providing prompt and helpful support whenever needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
I can say having used the FF heart rate…
I can say having used the FF heart rate monitor for the past x7 months, that’s it’s the worst piece of fitness monitoring kit/equipment that I’ve ever used.
It’s so poor with ref to use ability and general
glitches that it would be impossible to state all of them. I’ve used so many different types in the past, polar et al and they were all far superior with far less hassle.
I’m now back to using my Apple Watch which is fine of course but when you’ve spent all that money and you get a bag of dross in return, it seriously leaves you with a very bitter taste in your mouth.
Bottom line, DONT BUY THIS ITEM!
3 de febrero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for taking the time to share your experience with our FF heart rate monitor. We're truly sorry to hear that it did not meet your expectations and that you encountered difficulties during your usage.
Your feedback is incredibly valuable to us, and we take it very seriously. We're committed to continuously improving our products and services based on customer input, and your comments will be shared with our product development team for further evaluation.
We understand the frustration that comes with investing in a product that doesn't deliver as expected, and we apologize for any inconvenience this may have caused you. Our goal is to provide reliable and effective fitness monitoring solutions, and we regret that we fell short in your case.
If there's anything specific you'd like to discuss or if you have any further feedback you'd like to share, please don't hesitate to reach out to us directly. We're here to assist you and address any concerns you may have.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Great product and delivery
25 de enero de 2024
Respuesta de Fourth Frontier
We truly appreciate your kind words about our product and the smooth delivery process! 😊 It's wonderful to hear that you had a great experience with Fourth Frontier.
If you ever have more feedback to share or if there's anything specific you loved about the product, feel free to let us know. We're here to ensure your satisfaction and make your experience even better.
Thank you for choosing Fourth Frontier!
Waste of money
This device is only able to work properly while you are resting . Data generated during run is faulty and the system is unable to analyze it . Contrary to the promise. Customer support on the other hand is crap.
28 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with our device. We understand the importance of accurate data, especially during physical activities like running.
To address your concerns, our team would like to work closely with you to investigate the issues you've encountered and find a satisfactory solution. Please reach out to our support team at support@fourthfrontier.com, providing more details about the specific problems you faced during your runs. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our users.
Thank you for your understanding and the opportunity to assist you.
Plus and minus points.
What a great device when using on my iPhone in isolation from any other device
The big downside, however is be wary as it won’t work /!connect with with Zwift or wahoo via ant+ / Bluetooth which is a huge downside if you are seeking a divine for sport.
27 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your insights and experiences with the Fourth Frontier device. We're glad to hear that you find it useful when used independently with your iPhone.
We understand the importance of compatibility with other devices, and we appreciate your feedback regarding connectivity issues with Zwift and Wahoo via ANT+ and Bluetooth. Our team is actively working on enhancing device compatibility and addressing such challenges. We're committed to providing regular updates and improvements to ensure a seamless experience for our users.
If you have any specific details about the connectivity issues you encountered, or if you'd like further assistance, please don't hesitate to reach out to our support team at support@fourthfrontier.com
We appreciate your valuable feedback and look forward to continually improving our device based on user experiences like yours.
Great Customer Service
I have been using the Frontier X for a few years and whilst I get a lot from it, I have experienced a few minor disruptions.
What I particularly like is the speed of responsiveness of their customer support team. They are caring, curious and supportive. They want to help and to be of service. They want to get the matter resolved quickly and are keen to follow up to make sure I am happy.
Thank you
24 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your kind words and taking the time to share your positive experience with our customer support team. We are delighted to hear that you have been using the Frontier X for a few years and finding value in it.
At Fourth Frontier, customer satisfaction is our top priority, and we're thrilled to know that our support team's responsiveness and dedication have left a positive impression on you. Your feedback motivates us to continue delivering excellent service and support to our valued users like yourself.
If you ever have more insights to share or need assistance in the future, feel free to reach out. We're here to help and ensure you have a seamless experience with our products.
Thank you once again for choosing Fourth Frontier!
Fourth Frontier X2 Smart Heart Monitor - great technology supported by a great team!
As a lifelong endurance athlete, now in my early 70s, I continue to remain committed in performing at the top of my game. I also have a family history of heart rhythm issues and recently began to experience episodes of very high heart rates during exercise which introduced a second challenge of exercising in a safe and healthy way. With the Fourth Frontier X2 I found a very effectiv e way to manage both. First I can share an ECG of high HRM episodes with my Cardiologist no matter when they occur (which is always during a workout). Second, I can identify when I had an issue and relate it to what I was doing at that exact moment, which can help me identify factors that may be triggers. The X2 has several tools that help me plan and measure my workouts. Overall the X2 has been a great help for planning workouts and identifying results. On top of all that, the Fourth Frontier team is very knowledgeable and supportive. So that's it, the X2 is great technology supported by a great team!
8 de diciembre de 2023
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your detailed and positive feedback! We are thrilled to hear that the Fourth Frontier X2 has become an integral part of your fitness journey, helping you manage heart rate episodes effectively and ensuring a safe and healthy exercise routine.
It's truly rewarding to know that the X2's features, such as sharing ECG data with your Cardiologist and tracking workout details, have contributed to your overall well-being and fitness planning. We are committed to providing innovative solutions that enhance the performance and health of our users, and your experience validates our efforts.
We also appreciate your kind words about our knowledgeable and supportive team. We believe in offering excellent customer service, and it's heartening to know that our team has made a positive impact on your Fourth Frontier experience.
If you ever have more insights to share or need further assistance, please don't hesitate to reach out. We are here to support you on your fitness journey!
Thank you again for choosing Fourth Frontier.
Excellent Product with Excellent Support
This is a magnificent piece of kit and quite unlike other HRMs I have used. Recently I experienced a problem with it and their support were all over it really quickly and I was up and running again the following day.
23 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your positive feedback! We're thrilled to hear that you find our product excellent, and we're delighted that our support team could assist you promptly. We appreciate your support and are here to help if you have any more questions or need assistance in the future. Happy monitoring!
Great product, company and especially people
Having been diagnosed with atrial fibrillation, I was looking for a way to safely continue with my exercise regime. The Frontier X product combined with their weekly monitoring programme have turned out to be perfect for me. I now know much more about how my heart reacts to the stress and strain of exercise, and when I’m pushing too hard.
I have nothing but good words to say about this company and especially their ‘cardiac coaches’ and their technical support team.
19 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your positive experience with us! We're delighted to hear that the Frontier X product, along with our monitoring program, has been a valuable asset for your exercise routine, especially in managing atrial fibrillation. It's heartening to know that our cardiac coaches and technical support team have contributed positively to your journey. If you ever have more feedback or need assistance, please feel free to reach out. Wishing you continued success on your health and fitness journey!
X2 The most expensive and the least compatible
At 742$ (CDN), the X2 device is a poor choice HRM for sports. It is not compatible with Ant+ devices (at that price point its incomprehensible when most cheaper alternatives support both Ant+ and Bluetooth). And even with BLE, there are plenty of communication issues. The FF website says it's compatible with Zwift, but it is not the case, support replayed its a known issue and they working actively to resolve it with Zwift. Why is there an issue in the first place, when you use open standard communication protocols and claim to be compatible trird party software ? A sub 100$ Ant+ and Bluetooth compatible HR monitor will perform better for a fraction of the cost. If you are looking for an ECG device, there are also 139$ options out there.
18 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your concerns. We understand your frustration, and we sincerely apologize for any inconvenience caused. Our team is actively working to enhance compatibility and address communication issues, including the Zwift matter. We value your feedback, and rest assured, we are committed to improving our device's performance. If you have further questions or need assistance, please feel free to reach out to us directly.
Fantastic Customer Service and Product…
Customer service at Frontier has been top-notch. They are quick to respond, professional, knowledgeable and looking to resolve any issues. I am also very happy with the Frontier X2 HRM. It connects seamlessly to my Garmin 955.
16 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for taking the time to share your positive experience with our customer service and the Frontier X2 HRM. We are delighted to hear that you found our team responsive, professional, and helpful in resolving any concerns. It's great to know that the Frontier X2 HRM seamlessly connects to your Garmin 955, meeting your expectations.
At Fourth Frontier, we strive to provide excellent customer service, and your feedback motivates us to continue delivering the best possible experience. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your support and look forward to serving you in the future.
I had a problem, it got addressed
I had a problem with the Fourth Frontier not functioning consistently. The team at Fourth Frontier were responsive, engaged and resolved my device's problem with a quick replacement. Appreciated!
28 de diciembre de 2023
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your experience with us. We're delighted to hear that our team was able to address and resolve the issue promptly, providing you with a quick replacement. Your satisfaction is our priority, and we appreciate your acknowledgment of our responsiveness and commitment to resolving concerns.
If you ever have further questions or require assistance, please don't hesitate to reach out. We're here to help.
Rubbish product
Rubbish product. Avoid. Sometimes turns on, sometimes doesn't. Takes numerous attempts to reset it.
Sometimes connects to the app, sometimes doesn't.
For the cost of it I'd expect far better.
Save your money and get a cheap chest heart rate monitor from amazon
9 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We're genuinely sorry to hear about the challenges you've faced with our product. This falls short of our quality standards, and we appreciate your feedback. We're committed to addressing these issues and would like to connect with you to gather more details. Please reach out to our support team at support@fourthfrontier.com.
Not reliable, very poor service owned for 2 years
I purchased an X1 in November 2021 after a heart scare. At 1st i was impressed but within a few weeks the issues crept in and then the device broke within a year even with light indoor-only use. A replacement X2 was sent out as it was still within warranty however 13 months after getting the replacement (by which point i was using the strap very infrequently due to numerous issues) the same issue happened with the X2 where it pretty much fell apart within the monitor. Customer service have taken 5 months to tell me there is nothing they will do as it's out of warranty now so I'm left with a useless bit of kit which I'm unable to repair or recycle and it's been a complete waste of money. The app works poorly, the device doesn't appear to have a way to switch off so i ended up having to charge it before each use, the data refresh was unacceptable when i 1st got it but has improved with software updates since. Beware the claims of intelligent analysis of your workouts, the feedback is very very basic and gives no real insight in to your fitness or training. Edit: since writing the review here the company reviewed my issue and provided a replacement.
8 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We sincerely apologize for the challenges you've faced with our FX and FX2 devices, and we appreciate you taking the time to share your experience. It's disheartening to hear that the products did not meet your expectations, and we understand the frustration this has caused.
We regret any inconvenience caused by the issues you encountered with the devices, especially after a replacement was provided. We take customer feedback seriously, and we are continually working to improve our products and services.
Once again, we apologize for the inconvenience and appreciate your patience as we work towards enhancing our products and customer support.
Not for me
I initially wrote a review giving this a one star. It was reliable in its unreliability and I had difficulties getting through to customer service. Customer services did eventually get in touch and were as helpful as they could be. They sent out a second device, which unfortunately still had issues. Following a software update, these do seem to have been resolved apart from the issue of the app not showing the correct battery level when the device is recording.
That said, I'll review how the product works (or not) for me. The marketing seems to aim at both the extreme fitness community (of which I'm not able to comment on the appropriateness of the device), and the heart health community. When I purchased the device I was looking for something that could record ECGs for 24 hours. I liked that it also recorded my breathing and at first glance, it seemed to identify any arrythmias which was important for me. I have now given it a good try. The recording is now reliable and I can download 3 hour episodes of ECG on PDF which is useful. When I took these to the cardiologist he questioned whether there was any arrythmia identification or was it just left up to me to guess what was important. This is where the device falls down. I had a Kardia device which would identify specific arrythmias, but was limited to a 5 minute recording when sat still. This device does seem to do a lot, but why there is no AI interpretation of arrythmias, I don't know. What it picks up as different beats are usually normal ectopics but it seems to miss other issues such as atrial flutter, AF, SVTs etc. I don't want to become an ECG expert to know when something needs bringing to a cardiologist. I expect the device to pick these things up and inform me, which this doesn't. For me, I'm not sure this device gives what I need. Perhaps it should focus on the fitness market alone.
8 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
The issues you've described are certainly not typical of our products, and we appreciate you bringing them to our attention. We deeply regret any difficulty you had in reaching our customer service team. This is not the experience we want our customers to have, and we are actively addressing our support channels to ensure timely and effective responses.
Additionally, we understand your decision to seek a refund, and we are committed to assisting you through the process. Our goal is to ensure your satisfaction, and we appreciate your patience as we work towards resolving this matter to your full satisfaction.
This is an excellent product and…
This is an excellent product and provides insightful data on cardiovascular health during exercise. It integrates well with the iPhone and Garmen products. I have been using this for over a year for cycling and running. They redesigned the charging port which is an improvement over an earlier design.
4 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for taking the time to share your positive experience with our product. We're thrilled to hear that you find it excellent and that it has been a valuable companion for your cycling and running activities over the past year.
It's wonderful to know that the product has provided insightful data on your cardiovascular health during exercise and that the integration with iPhone and Garmin products has been seamless for you. We appreciate your feedback on the redesigned charging port, and we're pleased to hear that it has improved the overall user experience.
Your satisfaction is our priority, and we're committed to delivering high-quality products that enhance your fitness journey. If you have any further feedback or suggestions, please feel free to share them with us. We value your insights as they help us continually improve and provide the best possible experience for our users.
Thank you again for choosing our product and for being a part of our community. We look forward to continuing to support your fitness goals.
Fourth Frontier is the best invention I…
Fourth Frontier is the best invention I have come across since sliced bread. As an athlete who underwent open heart surgery in 2019, I was thrilled to know about this new heart rate monitor. I have tried all the new wearables available in the market, but the wrist or ring versions didn't work well for me. However, this wearable chest strap is the most accurate among all the ones I have tried, with several unique features that others don't have. The real-time ECG reading while doing sports is a game-changer. Moreover, their customer service is excellent, and they have always been prompt in answering my queries.
5 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your glowing review and for choosing Fourth Frontier as your preferred heart rate monitor. We are thrilled to hear that our product has made a significant impact on your fitness journey, especially following open heart surgery in 2019.
It's truly rewarding to know that our chest strap design has proven to be more accurate and effective for you compared to other wearables in the market. We take great pride in incorporating unique features, such as real-time ECG reading during sports, to enhance your overall experience and provide valuable insights into your cardiovascular health.
Your kind words about our customer service team warm our hearts. We strive to offer excellent support, and we're delighted to hear that our team has been prompt in addressing your queries. If there's ever anything more we can assist you with or if you have further feedback to share, please feel free to reach out.
Thank you for being a part of the Fourth Frontier community, and we're honored to support you on your athletic journey. Wishing you continued success and good health!
Excellent product and good support
I have been utilizing the Frontier X2 for more one year and it is really a great product.
Due to Tachycardia issues, I now feel very confident when I'm doing training activities and even races.
Esay to sync with Fourth Frontier and Garmin apps.
I've had challenges with the firmware last year. Good support team, quick reply, easily accessible, and very helpful.
I recommend it
5 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for taking the time to share your positive experience with the Frontier X2! We are delighted to hear that it has been a valuable companion in your journey, providing confidence during training activities and races.
Your feedback on the ease of syncing with both Fourth Frontier and Garmin apps is greatly appreciated. We are also glad to know that our support team could assist you effectively during the firmware challenges last year. Your recommendation means a lot to us, and we are thrilled to have you as a satisfied user.
If you ever have more insights or suggestions, feel free to reach out. We're here to ensure your continued positive experience with the Frontier X2.
Wishing you many more successful training sessions and races ahead!
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