Had a problem with email as I changed my address and started to get it sorted with FF customer service support. I did minor follow up for months but when reconnected with FF they had my history and he... Ver más
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Consulta las opiniones de los clientes
I still have not received my order. Its been over a month since purchasing. I've contacted them on numerous occasions and still the order has not been processed. Appalling customer service.
First off let me say that this device was of significant value as I made my 6000 mile bicycle ride across America. Particularly in the desert and the humid southeast or have me the information I neede... Ver más
La empresa ha respondido
Have used the Frontier X2 for several years and it has been a reliable source of information given I cycle a lot. Recently I bought the new Frontier Zone and had some connectivity issues with my Waho... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa de biotecnología
- también en la categoría
- Fabricante de tecnología médica
- Servicio de fitness y nutrición
Sobre Fourth Frontier
Escrito por la empresa
Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.
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Frontier X2, our revolutionary patented product that provides real-time feedback on heart health to users on the move. Take control of your hearth health with the world's first smart heart monitor.
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.Book a demo
Calculate your heart score and get personalized insights
Take our quiz
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.
Información de contacto
Estados Unidos
- +15128817266
- support@fourthfrontier.com
- fourthfrontier.com
4,1
Muy bueno
403 opiniones
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Respuesta de Fourth Frontier
Thank you for your feedback! We're delighted to hear you had a nice experience with us. If there's anything more, we can do for you or if you have any suggestions, please let us know.
Samsung watch Integration
So far, the experience has been very good. However, I have one request. Integration is required for the Samsung Health app and Samsung watch. We don't need to carry a bulky phone if we have the app on the Samsung watch.
29 de julio de 2024
Respuesta de Fourth Frontier
Thank you for your positive feedback! We’re glad to hear that your experience has been very good so far. We appreciate your suggestion regarding integration with the Samsung Health app and Samsung watch. We’ve taken this as a feature request and will definitely consider it for future updates. Thanks again for sharing your thoughts!
The Fourth Frontier X2 is an incredible piece of kit…
The Fourth Frontier X2 is an incredible piece of kit. I've been seriously impressed with the quality of the data, as has my cardiologist who is happy to use it for diagnostics & monitoring. The customer support from the team has been second to none with any questions or issues addressed very quickly and in a personal manner. The monitor itself is really comfortable to wear and nowhere near as big as I had expected it to be (it's not much bigger than a standard chest Wahoo or Garmin monitor). Overall I think this is a great piece of kit looking for a deeper look at heart health. To get the most out of it you do need to have an understanding of ECG's or someone to interpret it, but definitely worth it.
26 de julio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your kind words and for taking the time to share your experience with the Frontier X2.
We're thrilled to hear that you're impressed with the quality of the data and that your cardiologist is finding it valuable for diagnostics and monitoring. Our team strives to provide top-notch customer support, and it's great to know that we've met your expectations in addressing your questions and concerns promptly and personally.
We're also glad to hear that you find the monitor comfortable and that its size is not much larger than standard chest monitors. Our goal is to provide a user-friendly and effective tool for deeper insights into heart health.
We appreciate your feedback about understanding ECGs. We are continuously working on providing more resources and support to help users get the most out of their devices.
If you have any further questions or need any assistance, please don't hesitate to reach out.
The rolls Royce of HRMs
This is a great device. Links easily to my Garmin. It’s been very reliable, but I had a minor issue lately and found the customer support was very engaging with a very prompt reply.
24 de julio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your feedback! We're thrilled to hear that you're enjoying the Frontier X2 and that it integrates well with your Garmin. Our team is dedicated to providing excellent customer support, and we're glad we could assist you promptly with your recent issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Respuesta de Fourth Frontier
Thank you for your feedback! We're glad to hear that you think our product is nice. If you have any questions or need any assistance, please don't hesitate to reach out.
Unique functionality and great product and support
Honestly the frontier x2 is a great product. It just does something no other product out there can do (continuous ecg), and imo only for that it’s worth it. But also the product is easy to use (I linked it to a wahoo element bolt zero issues), the app is good, and the support is amazing (they even offer me some beta tools they are developing now). All in all for anybody interested on more data about the heart this is a must have, I wish I found about it before.
5 de julio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the unique functionality of the Frontier X2 and that it meets your needs for continuous ECG monitoring.
It's great to know that you found the product easy to use and had a seamless experience linking it to your Wahoo Element Bolt. We're also glad that our app and support team have met your expectations, and we appreciate your feedback on our beta tools.
Your kind words and support mean a lot to us. We're delighted to have you as a valued customer and look forward to continuing to provide you with the best possible experience.
I highly recommend doing a virtual meeting
I highly recommend doing a virtual meeting if you are considering purchasing. It was extremely informative. I am a Sports Medicine Physician who is also a competitive rower/runner with heart issues. This is a highly unique ECG monitoring device. ECG recording while exercising is not normally possible except in a lab. This is an amazing breakthrough in wearable technology. I am really looking forward to receiving my Frontier X2. They also have a sports bra so the difficulty of wearing a chest strap plus a sports bra is alleviated. Amazing!!
20 de junio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your fantastic review! We're thrilled to hear that you found the virtual meeting informative and valuable. As a Sports Medicine Physician and competitive athlete, your endorsement means a lot to us.
We are excited for you to receive your Frontier X2 and experience its unique ECG monitoring capabilities. It's great to know that our sports bra solution also met your needs. We're committed to advancing wearable technology to support athletes like you.
Thank you once again for your support and recommendation!
Customer Services responded quickly.
I have only just received my Fourth Frontier Monitor and am trying to use it properly to ensure I get accurate results.
I had a query and decided to contact Customer Service and was very pleased to get a quick response which is very important to a first time user.
The knowledgeable response to my question, answered by Customer Services agent Poonam, was written in a simple and understanding way and which provided me an easy to understand solution.
Early days in ownership but a very swift and positive interaction which was greatly appreciated.
Allen J Gawne 🇮🇲
13 de junio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your positive feedback! We’re delighted to hear that you received a prompt and helpful response from our Customer Service team, especially from Poonam.
We strive to provide clear and effective support, especially for first-time users like yourself. It's great to know that your experience has been swift and positive so far.
If you have any more questions or need further assistance as you continue to use your Fourth Frontier Monitor, please don't hesitate to reach out.
Great product and great service
Very quick from order to receipt, very easy to get started and it links well with my Garmin (which other sensors have not).
Battery life is great and it is really useful to see the percentage battery level on the display.
I also like the fact that you can email directly to real people and you get quick responses!
5 de junio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We’re delighted to hear that you found the ordering process quick and getting started with the product easy. It's fantastic to know that it integrates well with your Garmin and that you're pleased with the battery life and display features.
We take great pride in offering excellent customer service, so it's wonderful to hear that you value the ability to email real people and receive quick responses.
If you have any more questions or need further assistance, please don't hesitate to reach out.
The Frontier X2 is a great product and…
The Frontier X2 is a great product and their response to my query was very fast and effective.
31 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the Frontier X2 and that our team was able to respond to your query quickly and effectively. Your feedback means a lot to us.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Buy one.
I've been using this since, oh, god-knows-when. Sure, it can be temperamental, but once they guide you around how to reboot the device, etc. the data you get from it is a joy. Sure, some of it is algorithm-driven, but overall it provides a far more complete picture of your exercise routine and overall cardiac health when exercising. My only complaint is that I'd like a wrist mounted display of the main parameters (HR, HRV, QTc, body shock, breathing). Surely this is possible? I'd pay for it!
3 de junio de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your 5-star review and for being a long-time user of the Frontier X2! We're delighted to hear that you find the data from the device valuable for understanding your exercise routine and overall cardiac health.
We appreciate your suggestion about a wrist-mounted display for key parameters. It's a great idea and something we will definitely consider for future developments. Your feedback helps us improve and innovate.
If you have any further questions or need assistance, please don't hesitate to reach out.
New user, great start
Only using X2 for a week and need to learn / read lots more to better understand what i'm reading, but at least now i have the data i can investigate. Asked some questions to support and they suggest to have introductory call . I spoke with Pavan DS who has covered all my questions very quickly, it was very productive call with knowledgable person. on some medical question her offered separate call. Very impress with the company and device.
24 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your kind words and positive review! We're thrilled to hear that you're off to a great start with the X2 and finding the data helpful.
It's wonderful to know that you had a productive call with Pavan DS and that he was able to address your questions promptly. Our team is dedicated to providing knowledgeable and helpful support, and it's rewarding to hear that you had a great experience.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you get the most out of your device.
Live ECG streaming from a chest strap is
I have a cardiac conduction abnormality (Rate-Related Left Bundle Branch Block) and my cardiologist suggested getting an over-the-counter device that would allow me to see my ECG in real time, so I could modify my workouts as needed, evaluate whether medication trials were working, etc. All the other devices I looked at required stopping your workout and holding the device in your hands in order to get a 30-second ecg, which was not going to work for me, or they had cumbersome stick-on patches, etc.. The Frontier X2 uses a simple chest-strap mounted device and allows me to monitor my ECG in real time when I mountain bike (phone mounted to my handlebars) or, for activities where I can't mount/view my phone, to review the ECG recording after the workout is complete. My cardiologist was impressed with the clarity of the ECG recording, and I find it very easy to review the ECG recordings after a workout. I do wish that a couple of small details were different (I wish we could edit the training load goals to be specific to our workout plans, and it would be nice if workouts recorded through "ECG streaming" would report zone minutes, as do workouts recorded by choosing "start activity"), but these are small details and overall the product deserves 5 stars. In addition, I had a question about receiving inaccurate data when I run, and customer support was quick and helpful (it seems that some women will need to wear the chest strap above rather than below the breasts for optimal positioning for ECG recording, especially in higher-motion sports such as running). In short, I am extremely satisfied with my Frontier X2.
21 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your positive review! We're thrilled to hear how the Frontier X2 has been beneficial for you, especially in managing your workouts and medication trials in real time. It's great to know that the device meets your needs and has impressed your cardiologist with its ECG clarity.
We appreciate your feedback on the training load goals and zone minutes for "ECG streaming" workouts. Your suggestions are valuable, and we'll consider them for future updates.
Thank you also for highlighting our customer support. We're glad we could assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out.
Great support for workouts that feel 'off'
I have a family history of heart problems, so when my cardiologist (also a data geek) told me about the X2, I was immediately interested. It was comforting to know that when something felt seriously 'off' in a few workouts, I could send my MD the data and he could tell me if there was a problem. In my case, the data suggested overtraining, not a CV issue. That was a huge help in figuring out how to proceed.
19 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We're delighted to hear that our device has been helpful for you, especially in providing peace of mind regarding your workouts and health. It's great to know that the data insights have been valuable in identifying overtraining and ensuring you can take the right steps forward.
Your feedback is greatly appreciated, and we're glad to have been a part of your journey toward better health and fitness. If you have any further questions or need assistance, please don't hesitate to reach out.
Great communications after posting my…
Great communications after posting my problem on the community forum, of bad ECG’s after a year. The development team worked with me to eliminate all known problems, but eventually sent me a new unit, which is working very well now!
15 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for sharing your experience!
We're thrilled to hear that our team was able to assist you and that your new unit is working well. Your feedback motivates us to continue providing the best support possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Really positive and helpful agent
Really positive and helpful agent. Started on live chat, but he realised I needed more and phoned me. He then went through updating, and several other stages to make sure my X2 was working correctly. Very patient, and stayed on the line throughout. Answered all my questions clearly and satisfactorily. An excellent proactive person to deal with.
13 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your kind words! We're delighted to hear about your positive experience with our agent. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Perfect product presentation
I had a very interesting overview on product and features held by a smart guy of the assistance: Vijay Kumar.
He was so good, I immediatly ordered the product. I'm eager to receive it and use it!
13 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you for your wonderful feedback! We're thrilled to hear that Vijay Kumar provided you with an informative and engaging overview of our product. We're confident that you'll love using it once you receive it. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best Chest Strap Heart Monitor EVER!!!
I bought this X2 as an upgrade from my Polar H10 and boy, what an upgrade it is!!! I’m an information loving person, there’s no such thing as too much info, and the X2 absolutely provides the most possible for this type of monitor. I wound up with an FX2, the upgraded version of the X2 that has the magnetic charging plug and counts calories too! You will want this upgraded version if you want hassle free charging with no possibility of damaging the unit with constant plugging and unplugging of a USB Mini so be sure to ask for the FX2 before you buy!!
8 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
Thank you so much for your glowing review! We're thrilled to hear that you're loving your Frontier X2, and we're honored that you consider it the best chest strap heart monitor ever.
It's fantastic to hear that the X2 has exceeded your expectations and provided you with the level of information you desire. We're delighted that you appreciate the upgraded features of the FX2 version, especially the magnetic charging plug and calorie counting functionality. Your recommendation of the FX2 version for hassle-free charging is greatly appreciated, and we'll be sure to pass this feedback along to our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you continue to have a wonderful experience with your Frontier X2.
Thank you once again for your kind words and for choosing Fourth Frontier!
Selling used items as new
Bought what I consider to be a very expensive heart rate monitor, only to receive a clearly used item. It had signs of use (grime from prior owner) as well as a charging cable that was not OEM (magnetic connection type thay connects to multiple usb tip types. It acrually had the prior owner's USB tip still in the monitor itself. I did not get the protective plug for the charging port when not charging. After first use, the device basically bricked and will not take a charge.
I can't speak to any follow up, but this is either a shady business practice or really terrible quality control, or possibly both. Be wary of purchasing as other users have reported receiving used items as well with no up front disclaimer.
**Update**
The company did resolve the situation to my satisfaction by offering a full refund of the purchase price. I am still disappointed in the situation, but pleased they were agreeable to a resolution.
5 de mayo de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We sincerely apologize for the disappointment and inconvenience caused by your recent purchase experience with Fourth Frontier. Your feedback is invaluable to us, and we deeply regret that your heart rate monitor did not meet your expectations upon arrival.
We want to assure you that providing our customers with high-quality products and excellent service is our utmost priority. We take your concerns regarding the condition of the received item very seriously, and we are committed to resolving this matter promptly.
In light of your experience, we would like to offer you a replacement heart rate monitor at no additional cost. Our goal is to ensure that you receive a brand-new, fully functional device that meets our quality standards and your expectations.
Furthermore, we are conducting a thorough review of our quality control processes to prevent similar incidents from occurring in the future. We understand the importance of transparency and accountability, and we are taking proactive steps to address any shortcomings.
Please accept our sincere apologies for any frustration or inconvenience this may have caused you. Your satisfaction is our priority, and we are dedicated to making things right for you.
If you would like to proceed with the replacement or if you have any further concerns, please don't hesitate to contact us directly. We are here to assist you every step of the way and ensure that you have a positive experience with Fourth Frontier.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it to your satisfaction.
I have had nothing but a bad experience…
I have had nothing but a bad experience with this company. I bought a monitor on Jan 9th. When received the box stated that it was used/like new. I contacted support and heard nothing from them for about 5 days and had to follow up. I agreed to keep the device if the warranty would cover it, which they said yes. On second charge of the unit, It took over 9 hours to fully charge (manual states 3 hours). Contacted support, had a video call which was basically me just plugging in the device a few times to which they told me the unit should now be fixed. After the third charge, the unit would no longer connect to 3rd party apps. I must to connect it to their app (which was stated on the device screen). when trying to close the app, it stated that I had to disconnect the device but it was disconnected. I contacted support yet again. I was asked to have a video conference, which I could not, due to my work schedule. I sent them videos of the issue and was told I would hear back in 24 to 48 hours. It's been 5 working days and still no response. Its now May 3. and I have a very expensive faulty device. I have been dealing with this for about 3 months now. I was excited to tey this HR monitor out but it has been nothing but frustrating
10 de enero de 2024
Opinión espontánea
Respuesta de Fourth Frontier
We're truly sorry to hear about your experience. This is not the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience and frustration you've encountered. We take your feedback seriously and will do everything in our power to rectify this situation promptly. Our support team will prioritize your case and reach out to you within the next 24 hours to provide a resolution. Thank you for bringing this to our attention.
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