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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your engineers are really helpful, friendly and polite They are a joy. Nothing is too much trouble for them the whole process has been great from the booking, the confirmation. Staff are really help... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff member that attended to service my sprinkler system was very friendly, completed his work efficiently and very informative through every step of the service. Great service!

La empresa ha respondido

Información sobre la empresa

  1. Servicio de prevención de incendios
  2. Asesor de protección contra incendios
  3. Proveedor de sistemas de protección contra incendios

Escrito por la empresa

FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent service as always

Excellent service as always! Turned up on time, serviced the system with no drama. Can’t ask for more!

3 de enero de 2025
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Good afternoon & thanks for the positive feedback

Valorada con 5 estrellas sobre 5

Highly recommended.

Excellent service once again from Nathan at FPS. The system has been inspected annually since moving in and we've always had exceptional service from FPS. Their new service plans are also good for additional peace of mind.

12 de diciembre de 2024
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Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Jamie thats great feedback thanks much appreciated

Valorada con 5 estrellas sobre 5

Efficient annual service

Arrived on time. Knowledgeable, friendly engineer who completed the service efficiently and thoroughly.
Would recommend.

11 de diciembre de 2024
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Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Steve good afternoon and thanks for taking the time to share your views

Valorada con 5 estrellas sobre 5

Professional

Professional, excellent customer service

11 de diciembre de 2024
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Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Lynette thanks very much for sharing your thoughts

Valorada con 5 estrellas sobre 5

Pleasant, friendly, professional.

Timely. Have a courtesy call in advance. Had plenty of time to talk through things I was clueless about and happy to accommodate working around the dogs. All in all, nothing to complain about. Will use again.

12 de noviembre de 2024
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Adam good morning and thanks for your feedback

Valorada con 5 estrellas sobre 5

I'm very pleased with the service

I'm very pleased with the service. Nathan kindly explained all I need to know. I will definitely use the same service for the coming year.

6 de noviembre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Monsay glad to hear that you had a good experience and thanks for your feedback.

Valorada con 5 estrellas sobre 5

Great first impressions

I'd booked a free consultation since I had no handover or advice whatsoever when buying a new build. We'd spent a few years being subtly aware that we're supposed to have some kind of maintenance done on the sprinkler system but had no idea where to go. Fortunately, the guys at FPS fire dropped a leaflet through the door pointing out a free visit to show us the ropes. We booked it, figuring we might as see how they fare for free before committing to their paid services.

We were visited by Tom. He was courteous, friendly and concise. Showed us everything we needed to know and came across supportive and eager. So much so that I decided to just buy into their maintenance service on the spot.

Keep this guy, FPS. He's doing you proud.

28 de octubre de 2024
Opinión espontánea
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Respuesta de FPS Fire- Fire Protection Services Ltd

Mr Boyt thankyou for the detailed review. Its much appreciated.

Valorada con 5 estrellas sobre 5

Really good knowledge and very…

Really good knowledge and very informative and professional throughout service and installation.

23 de octubre de 2024
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Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Daniel good morning and thanks for your positive review.

Valorada con 5 estrellas sobre 5

Tom is absolutely fabulous from FPS and…

Tom is absolutely fabulous from FPS and explained detailed about the Sprinkler system.
He visited in our new build Persimmon home. Highly recommended and worth booking for a visit.

19 de octubre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Aswin good morning and thanks for taking the time out to review Tom's visit

Valorada con 5 estrellas sobre 5

Easy booking and great value.

Great service from booking to completion of the inspection.
Received detailed report overnight to keep for Insurance cover.
Very pleasant and helpful engineer.

18 de octubre de 2024
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi John good afternoon thats great to hear and thanks for the feedback

Valorada con 5 estrellas sobre 5

We arranged the first call out with fps…

We arranged the first call out with fps to come show us how to use the sprinkler system and tell us how it works. The young boy was very polite and very knowledgeable. We then arranged our service while the boy was here. We had to cancel one and they were very accommodating over the phone getting another appointment booked for the following week. The gentleman who came and service the system was really good in and out in no time at all. No complaints what so ever

1 de octubre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Jonathan thanks for taking the time to provide a detailed account of your experience.

Valorada con 5 estrellas sobre 5

Very professional

Very professional. Great service

19 de septiembre de 2024
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Carol good evening and thanks for your feedback. Much appreciated.

Valorada con 5 estrellas sobre 5

New home sprinkler system - explained in detail

Tom from FPS visited to explain the Sprinkler system in our new Persimmon home. The insight and explanation was far more detailed than could be taken from the documentation supplied in the Welcome pack, so a visit is certainly worth booking.

22 de agosto de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Thanks for taking the time and trouble to provide some feedback. Much obliged

Valorada con 5 estrellas sobre 5

Great service

Great service. Informative.

24 de septiembre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Joe thanks for the feedback.

Valorada con 5 estrellas sobre 5

Customer care visit from Tom at FPS

Customer care visit from Tom at FPS. Great service, explained the system and showed how to isolate incase of an emergency

20 de septiembre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Ian good evening & thanks for your feedback. Much appreciated.

Valorada con 5 estrellas sobre 5

Tom Gwinnett was great

Tom Gwinnett was great, really easy to talk to and now understand how the system works

18 de septiembre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Tom good afternoon and thanks for taking the time to provide feedback

Valorada con 5 estrellas sobre 5

Tom visited for a complimentary usage…

Tom visited for a complimentary usage demonstration and he was brilliant! Very informative and also said he would do a further check to ensure we had the correct parts. Couldn’t be happier with the service

15 de septiembre de 2024
Opinión espontánea
Logotipo de FPS Fire- Fire Protection Services Ltd

Respuesta de FPS Fire- Fire Protection Services Ltd

Hi Conor good afternoon and thanks for taking the time to leave feedback for toms visit.

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