Freedom Motors USA Opiniones 

92
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had extremely bad experience with Freedom Motors' customer service, the worst ever! They will not pick up phone calls, no response to voicemail, no response to text messages, no response to emails.... Ver más

Valorada con 3 estrellas sobre 5

Communication is key. Especially when dealing with Freedom Motors and the VA. We were not kept informed during the long process. Our free gift came broken. But we are very happy with our vehicle! Aft... Ver más

Valorada con 2 estrellas sobre 5

Everything moved along nicely until a recall happened prior to shipping of vehicle. Suddenly communication came to halt. Then received a phone call from sales manager stating approximate tim... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I spent $85,000 for a 2022 Toyota Sienna conversion. We realized too late that Toyota dealers won't service the conversion van. We have had multiple electronic problems with blind spot monitors, c... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Tienda de accesorios para automóviles

Escrito por la empresa

Freedom Motors USA, Inc. (FMI) has been building and selling the safest, most affordable, and reliable wheelchair vans, mobility cars, and accessible SUVs for over 30 years. We offer a completely FREE, at-home product demonstration program to ensure quality customer satisfaction and a tailored consultation process at your convenience.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(92)

1 opinión en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

We are in love with our van

We are in love with our van. It is perfect for our needs. We chose a rear entry, and it is the best choice for us. Our town is small and the parking spaces are not exactly handicap size. With the new van we can park anywhere.

8 de julio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Beautifully designed rear entry vans...

Beautifully designed rear entry vans. Their design has proven itself over many years.
Just took delivery of my second van in the last seven years.
Unfortunately, there appear to be organizational disconnects that result in repetition, confusion and diminished quality control.
In summary, the product they sell is one of the best while the company itself could really benefit from a thorough organizational review.

8 de julio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Excellent workmanship, poor customer service!

Work was performed well on my own chassis. Very professional, but not to the specs we discussed. Follow up with staff post conversion is very poor with no responses, call backs or solutions. Not very pleased with service, but workmanship was excellent.

7 de julio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Communication is key

Communication is key. Especially when dealing with Freedom Motors and the VA. We were not kept informed during the long process. Our free gift came broken. But we are very happy with our vehicle! After purchase we couldn't get any response from anyone from Freedoms Motors about floormats, the 2nd key, or about switching out the wheelchair locks in the van. I would recommend Freedom Motors if u are local in MI where u can reach someone there but not long distance.

30 de junio de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not terribly impressed

Looking back, I wish I would have gone through a different company. The people were nice, and helpful when I asked, but...
- they told me the car would take 2 months and it took nearly 5
- the car took so long, I had to re-apply for the loan... the second time around they wanted $2,000 additional down, and my interest rate was higher.
-the car arrived with many scratches and nicks... it's a brand new car!
-the cars interior was dirty upon arrival... running my fingers across the dash... black!!!
- the car had no directions on how to use the locking system or tie down systems that were actually useful. It took me 3 hours to figure out the tie downs and I'm still unsure... I feel like they should provide a YouTube video link or something.
-the guy who delivered it didn't check an ID or anything... the cars battery was dead when it got here!!!

A lot more went wrong than right in my opinion.

27 de junio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Robbie's van

The service we received getting our van here was great. The after delivery service from our salesman not so much. I have messaged this salesman on June 9th, 12th, 15th and 21st with the same questions and he has NOT returned my messages. It's sad to have one individual ruin the experience for us. I would however hightly recommend the product they put forth.

23 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are very pleased with our 2014 Kia …

We are very pleased with our 2014 Kia Soul from Freedom Motors. The staff were courteous and very helpful! They went above and beyond with the local Kia dealership to correct an errant warning light. The rear entry accessible ramp is easy to use and easy on backs, legs and arms since it is spring loaded. We love our Freedom Motors Kia! And they delivered it right to our door in Pennsylvania! Thanks Britteny!

22 de junio de 2017
Opinión espontánea
Logotipo de Freedom Motors USA

Respuesta de Freedom Motors USA

Hi Gwen,

Thank you so much for taking the time to give us a review! We are so glad to hear you are enjoying your accessible Kia Soul. Thank you for being an amazing customer.

Valorada con 4 estrellas sobre 5

Vehicle met my expectations

Vehicle met my expectations. A couple of minor fit and finish issues. Over all a excellent value for the money.

22 de junio de 2017
Opinión espontánea
Logotipo de Freedom Motors USA

Respuesta de Freedom Motors USA

Hi Philip,

Thank you for your review! We greatly appreciate you not only as a customer but as someone who took the extra time to let us know how we are doing. Wishing you a great day.

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