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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am truly thankful for the team helping me out with getting my IVA acceptance. They handled everything so professionally and the patience they showed me with my hearing difficulties also allowing a... Ver más

Valorada con 5 estrellas sobre 5

All the team I spoke to were kind, friendly and understanding and they listened to my recent problems I had wwith my debt with empathy. They did not judge me. The advice and information I was given wa... Ver más

Valorada con 5 estrellas sobre 5

I genuinely thought I’d be in debt forever and was so nervous about making the call, expecting the worst. Instead, the team at Freeman Jones were kind, understanding, and explained all of my optio... Ver más

Valorada con 5 estrellas sobre 5

Communication was on point. Everything explained about how an IVA works. The help & advise given took so much pressure & weight off my shoulders.

Información sobre la empresa

  1. Servicio de reducción de deuda
  2. Servicio de asesoramiento crediticio
  3. Servicio para casos de insolvencia

Escrito por la empresa

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

636 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(636)

204 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The staff at Freeman Jones were…

The staff at Freeman Jones were excellent and had all the time for me while sorting out my iva. They were fantastic with communication and also with time keeping keeping to every appointment that was made.

17 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company

Been amazing support and gave me time and help when I needed to understand the process I have been through, thank you all very much

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy to navigate options

Very easy to navigate options help is available all the way everyone I dealt with was compassionate polite helpful and has made such a difference to my mental health knowing I no longer have to struggle financially

11 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

There is helpful hand

The experience I gained was remarkable customer service was very satisfactory
The staff where very knowledgeable polite and very understanding and supportive
They did not judge me, but clearly they did all they could to help me when I needed help the most
About a year ago i thought i was just sinking no one to turn to but luckily i was guided by a kind gentleman from customer services from a bank who gave me the No for Freeman Jones. Reluctant but finally I telephoned them and my situation was dealt with in confidence
I am very happy and I would recommend others who are in any financial difficulties to seek help, rest assure you will never be judged; matters in fact you will feel relieved once you have spoken to them.

30 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Just glad it's over and that each year…

Just glad it's over and that each year was stressful as the communication was terrible and hard to work with

1 de diciembre de 2025
Opinión espontánea
Logotipo de Freeman Jones

Respuesta de Freeman Jones

Thank you for sharing your experience. I’m sorry to hear that the communication over the years has felt stressful and difficult. That’s not the standard we want for anyone.

We're working to improve our customers experiences and feedback like yours is valuable and will be considered.

To look into this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can review what happened and make sure the communication issues you’ve described are addressed. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

Thank you for sharing your experience.
Freeman Jones

Valorada con 2 estrellas sobre 5

Communication is awful

Communication is awful. They don't respond to emails in a timely manner and they ignore legitimate questions.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Freeman Jones

Respuesta de Freeman Jones

Thank you for your feedback. I’m sorry to hear about the delays and the unanswered questions you’ve experienced. That’s not the level of communication we aim to provide.

To investigate this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can locate your details, review what has happened, and ensure you receive the answers and support you’re waiting for. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

We appreciate your patience and want to resolve this as quickly as possible.

Thanks,
Freeman Jones

Valorada con 5 estrellas sobre 5

Mathew from the money wellness group…

Mathew from the money wellness group was brilliant, full of information and knowledge, always followed through on what he said he was going to do to the timescales and always made sure information was understood correctly by going through it in detail. Very patient, understanding and respectful, always supported me and my decision. Thank you

27 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honestly words can’t describe how happy…

Honestly words can’t describe how happy and easy this process was, best decision and highly recommend special thank you too mathew for going beyond and answering everything and the great communication and support.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you!

Just wanted to shout out Sam weaver and Heather Johnson, who personally worked on my case. Both were so helpful and really reassured my each step of they way. They were so thorough. I really cant thank them enough. Helping me through such a tough time. Thank you to you!

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

From the beginning to being accepted…

From the beginning to being accepted for our debt solution freeman jones and there respective team have both been understanding and fully informative of the correct solution for our need.

Professional understanding and supportive from the beginning to where we are now and also found a solution of which we did not think possible.

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everyone went the extra mile

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business.
It was a very long process very embarrassing at times but all done with the utmost respect to myself and mine unforeseen circumstances due to illness.

May I take this opportunity to thank all members of the team for their hard work and effort put into this situation.

Kindest regards

Mr W Mackney

11 de noviembre de 2025
Opinión espontánea

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