Misleading the users about abuse
I leased IPv6 prefix from this company, which I announced via BGP to another provider's AS. Recently I stopped needing the prefix, I sent the cancellation request to freerangecloud and forgot to send ticket again with the request of de-announcing this prefix via BGP to my ASN provider (they have problems with timely response).
After a while I received an email from Freerangecloud with this content:
"As you have canceled your IPv6 lease for 2602:xxxx:xxxx::/40 we request that you immediately cease announcement of this prefix from ASXXXXX. If we do not receive any response in 48 hours we will begin to reach out to network abuse contacts."
The letter was received at November 6, 2022 08:43, I replied at November 6, 2022 13:52, informing you that I had already sent a request for removal and would send it again.
I don't deny that it was my problem that my provider didn't see the request, I should have sent several tickets, but that's not the point at all.
Going to the personal account of the offline system provider, I found two bills for 150 and 80 euros, one for "BGP abuse" and the other for "Fee for urgent prefix removal". As it turned out, freerangecloud immediately sent the abuse, and the message about 48 hours is just a fiction, a deception of users.
I informed freerangecloud that the prefix was no longer being announced via BGP and that they had already sent the abuse, which is pretty bad. They didn't even apologize, because they deceived me with information about 48 hours to deal with it. This is also how they responded to me verbatim:
"Often they are sent in parallel because we have ongoing problems with people not responding to requests to de-announce overdue space."
Be careful with freerangecloud, and stop announcing the prefix in a timely manner, otherwise they will instantly send the abuse to your provider, although usually all providers gives time to resolve the problem.
7 de noviembre de 2022
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