Pure clean very tasty and full of nutritious products! Couldnt recommend each of them enough. Some might say these are pricey but I believe to pay products %100 deserved. There is a big effort behind... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Always loved the cartons fantastic product, thought I would try the concentrated version. It's nothing like the cartons doesn't give you that warming feeling and really salty. Really gutted and does... Ver más
La empresa ha respondido
Me and my family have been using the chocolate, strawberry, vanilla and plain powders for over a year. The kids love their chocolate and cacao hot chocolates and I use the plain in their pancakes t... Ver más
La empresa ha respondido
Freja Bone Broth! Well what can i say, an excellent online experience with this great company. Excellent customer support from Evie, such a wonderful and kind person. I purchased a product which if I’... Ver más
La empresa ha respondido
4,4
Excelente
243 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 82% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pure clean very tasty and full of…
Pure clean very tasty and full of nutritious products! Couldnt recommend each of them enough. Some might say these are pricey but I believe to pay products %100 deserved. There is a big effort behind the scenes. Thanks Freja for the great ingredients and tastes🙌
1 de marzo de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Dilay,
Thanks for the lovely review! So pleased you're loving the products and that they're worth the price 💛
Evie,
Team Freja Bone Broth
Perfect for my whole family
Me and my family have been using the chocolate, strawberry, vanilla and plain powders for over a year.
The kids love their chocolate and cacao hot chocolates and I use the plain in their pancakes too. I also consistently have the plain powder in my morning coffee and my husband starts the day with either the strawberry or vanilla in his smoothie.
I recommend the powders and broths to all my clients in my clinic. Brilliant company, can’t fault.
12 de agosto de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Morweena,
We absolutely love hearing how the whole family has made our Blends part of their daily routine!
It also means a great deal to know you feel confident recommending our powders and broths to your clients.
Thank you for your continued support and for being part of our community 💛
Evie,
Team Freja Bone Broth
Got the vanilla flavour collagen…
Got the vanilla flavour collagen protein blend. Tastes really good without a hint of broth flavour. Was going to use it to add to my morning coffee but it tastes so good, I just have it on its own.
Highly recommended.
11 de agosto de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Gordon,
Thanks for the lovely review! I'm so pleased that you're enjoying the Vanilla Blend - it's so great in coffee 🙌
Evie,
Team Freja Bone Broth
Excellent customer service
Excellent customer service. An order was damaged in transit and a replacement was sent out immediately.
7 de agosto de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Lisa,
Thanks for your lovely feedback and support 😊
Evie,
Team Freja Bone Broth
PRICE INCREASE & NOW A 20% SMALLER PACKET
I'm just starting to run out of the £70 of instant chicken & beef (4 x 15g) sachets per box.
It certainly wasn't cheap. Now I find they have put their prices up and reduced the contents BY 20% to 12g.
So wont be buying anymore unless they send me a coupon.
8 de agosto de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Emma,
Thank you for taking the time to share your feedback. We completely understand why the change in sachet size may have caused some concern, and we’d like to reassure you that the price of our Instant Bone Broth has actually gone down, not up.
The change from 15g to 12g per sachet was made following customer feedback and extensive testing. Since launching Instant Bone Broth, two of the most common comments we received were that customers would love to see the price come down and that a full 15g sachet can make the flavour a little too strong for a standard mug of broth.
We tested a number of different serving sizes and found that 12g provides the ideal amount for a mug of bone broth or a bowl of soup, while still delivering the same great taste and experience our customers expect.
By making this adjustment, we’ve also been able to reduce the price to just £4.99 per box, making Instant Bone Broth more affordable while better matching how most customers use it day to day.
We hope this helps explain the change, and we’re sorry if the new sizing and pricing weren’t clear. If you have any further questions, please don’t hesitate to get in touch 😊
Evie,
Team Freja Bone Broth
Superb products and customer service
The products are gorgeous and the Customer Service has been impeccable. Thank you!
4 de agosto de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Rosie,
Thank you for the lovely review! So pleased you've had a positive experience with us ☺️
Evie,
Team Freja Bone Broth
Disappointing
Always loved the cartons fantastic product, thought I would try the concentrated version. It's nothing like the cartons doesn't give you that warming feeling and really salty. Really gutted and doesn't even taste like bone broth. Very watery and can only taste salt nothing else. I've nearly finished jar hoping it would grow on me sadly its a no from me .
14 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Louise,
Thank you for your feedback, and we’re so sorry to hear the Bone Broth Concentrate didn’t live up to your expectations, especially as you’ve always loved our cartons.
The concentrate does have a different flavour profile and is noticeably saltier than our ready-to-drink broths, so we completely understand it may not be for everyone.
We really appreciate you giving it a fair try, and we’d love the opportunity to make this up to you. We’ve been in touch privately so we can arrange some of our Sipping Bone Broths for you instead 😊
Evie,
Team Freja Bone Broth
Freja Bone Broth
Freja Bone Broth! Well what can i say, an excellent online experience with this great company. Excellent customer support from Evie, such a wonderful and kind person. I purchased a product which if I’m honest, wasn’t for me. So I contacted customer support and the response that i got was amazing! I got a full refund, no questions asked but was also allowed to keep the product without return to share with friends who may find the product to their liking. I was also advised and had a different product recommended which would suit me more. A totally pleasant experience with Freja and thanks once again to the marvellous Evie.
27 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Mr Perkins,
Thank you so much for taking the time to leave such a lovely review! It was a pleasure helping you, and I’m so glad we could discuss another product that may be better suited to your preferences. We really appreciate your support, and your kind words mean a lot to both me and the whole Freja team 😊
Evie,
Team Freja Bone Broth
34 g of sugar in 300 g of collagen…
34 g of sugar in 300 g of collagen protein blend! Who is your target customer? Very disappointed with your product.
23 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Marina,
Thank you for sharing your feedback. We’re sorry the sugar content was disappointing to you.
We use natural coconut sugar in our blends, which are designed to be enjoyed as a sweet treat while also providing added nutritional benefits through collagen, protein and amino acids. Our aim is to offer a more nutritious alternative to many conventional sweet treats, rather than a completely sugar-free product.
We appreciate your feedback and will take it into consideration as we continue to improve our products in the future.
Evie,
Team Freja Bone Broth
Fabulous customer service
Fabulous customer service. I had a carton of bone broth which was within the expiry date but the product had gone off. They sent me out 3 new cartons for free as replacement.
15 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Rosie,
Thank you so much for your lovely review! I’m sorry again that there was an issue with your original carton, but I’m so pleased I could get this resolved for you and send out the replacements 😊
Evie,
Team Freja Bone Broth
Customer service fantastic
Customer service fantastic, especially Evie, she dealt amazingly with the issue of my parcel being delivered to the wrong address. Thank you 😀
The collagen protein powder in vanilla tastes delicious !
10 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Susan,
Thanks so much for your kind review!
I'm so pleased I could help get everything sorted after your parcel was delivered to the wrong address. It's also wonderful to hear you're enjoying the Vanilla Blend!
Thanks again for your support and for taking the time to leave such a lovely review 💛
Evie,
Team Freja Bone Broth
Wonderful Freja
I already purchase Freja from Holland and Barrett but this time I ordered directly from the website. As I wanted a few accessories, There was something I had missed off my order and Evie from customer service was just do efficient and incredible.
She sorted it when she could and in no time. It realy helped me as I’m a busy mumma and trying to look after myself at the same time.
I totally recommend Freja bone broth, it can be pricey at times so I do bulk buy to bring the cost down in the long run, but I feel the health benefits are important for my growing family and cooking with them has made such a lovely difference In Taste and all round goodness.
I also have a cup of instant bone broth when I’ve feeling a little run down which really helps me.
all in all I think they are wonderful. I’m still yet to receive the protein collagen shakes but I’m trusting they will be worth it and worth the investment.
13 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Dolly,
Thanks so much for your lovely review!
It was a pleasure helping you, and I'm so pleased we could get everything sorted quickly for you. It means a lot to hear that Freja has become part of your routine, especially with the juggle of looking after a busy family.
We really appreciate your support, and I hope you love the Protein Collagen Blends just as much when they arrive!
Thanks again for taking the time to share your experience
😊
Evie,
Team Freja Bone Broth
My last subscription order (#249160)…
My last subscription order (#249160) was incorrect and I have emailed them about it 3 times in the last 3 weeks with zero response. Good product by lousy customer service.
13 de julio de 2026
Opinión espontánea
I am relatively new in using these…
I am relatively new in using these products but so far have found them so good.
I use the chicken and fish broth and both are delicious, worth the price
Thankyou
7 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Vanessa,
Thank you so much for your lovely review 💛
We're so pleased you're enjoying both the Chicken and Fish Bone Broths. Thanks for your support, and we hope you continue to love them!
Evie,
Team Freja Bone Broth
Fantastic product and service
I love the bone broth and the way the team are expanding the range, while not comprising on quality. It’s so refreshing when a brand keeps control of their product and range while growing. The customer service has the same quality touch. Superb company.
7 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi there!
Thanks so much for your kind words!
It means a lot to hear you're enjoying the range and appreciate our focus on quality as we grow. We're so pleased you've had a great experience with both our products and customer service 😊
Evie,
Team Freja Bone Broth
Recurring customer
Have used the broth for about 1
.5 years and loving it! Especially in the autumn/ winter time it has supported keeping colds at bay! Excellent customer service (thank you Evie!!!) For the recent support after trialling the protein powder and vanilla not being a hit (the chocolate one is lush!).
6 de julio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Marylin,
Thank you so much for your lovely review 💛
We're so happy to hear you've been enjoying the broth for the past 1.5 years and that it's become part of your routine. I'm glad I could help, and even happier to hear the Chocolate Protein Blend is a winner 🙌
Evie,
Team Freja Bone Broth
Huge fan
Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ordered the chai which I’m very excited to try. I’ve been consistently losing weight over the last few months (after having a baby) and I credit a huge amount of this to starting each day with one of these shakes.
I just had an issue with the website and my subscription, so messaged the customer service who were wonderful. They got back to me very quickly, were incredibly friendly and fixed the problem for me straight away. Couldn’t have asked for more!
29 de junio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Jess,
Thank you so much for your lovely 5-star review! We're so pleased you're enjoying the Collagen Protein Blends (great choice with Chocolate and Strawberry!), and we hope you love the Chai too 🙌
Thanks for your kind words on our customer service too!
Evie,
Team Freja Bone Broth
freja chocalote shake has changed and…
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive price and are a dishonest biz
25 de junio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Russell,
Thanks for your honest feedback, and we're sorry to hear you're not a fan of the changes we made to our Chocolate Shake.
You're right that the recipe has changed. We made the decision to simplify the ingredients by removing sunflower lecithin and increasing the amount of bone broth, which naturally boosts the collagen, protein and amino acid content in every serve.
We understand that while many customers appreciate the nutritional improvements, changes to a much-loved product won't suit everyone's taste or texture preferences. We genuinely appreciate you sharing your experience, and your feedback will be passed on to our product team.
Thanks again 😊
Evie,
Team Freja Bone Broth
Fantastic customer service
Evie was very helpful, professional and friendly. She rectified my problem and sorted it out promptly. Evie is a great representative for the company and has fantastic customer service
22 de junio de 2026
Opinión espontánea
Respuesta de Freja Bone Broth
Hi Katie,
Thank you so much for the lovely review! So pleased I could help you out ☺️
Evie,
Team Freja Bone Broth
excellent product and service
26 de mayo de 2026
Respuesta de Freja Bone Broth
Hi Alyson,
Thanks for the lovely review! So pleased we could help 😊
Evie,
Team Freja
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.