Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... Ver más
La empresa ha respondido
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... Ver más
La empresa ha respondido
Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... Ver más
La empresa ha respondido
Información sobre la empresa
- Establecimiento de café
- Proveedor de máquinas de café
- Servicio de alquiler de equipos de oficina
- Proveedor de equipos de oficina
- Tienda de suministros de oficina
Información proporcionada por diversas fuentes externas
At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, we’ve grown into one of the UK’s leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, we’ve been supplying great tasting coffee for nearly 40 years.
Información de contacto
Superb Customer Service
Matt Thomas went above and beyond to fit our four water machines.
12 de junio de 2023
Opinión espontánea
Respuesta de FreshGround
Hi Mitch, thank you for taking the time to leave a review. We're very pleased to hear how happy you are with Matt's work. I'll be sure to share your feedback with Matt and the team now.
Thanks,
Ant
Review was submitted in error
This company is misleading the public by offering 10 trays for £4.90, but charging £49.00 this is against the law & I am considering reporting them to the asa.
Do not buy from this company
Please ignore this review. It was sent in error.
I apologise profusely fir any inconvenience caused!!!
14 de noviembre de 2022
Opinión espontánea
The technician Lyndon, was polite and professional.
The technician, Lyndon, was polite and professional.
28 de octubre de 2022
Opinión espontánea
Service was great Lyn Don was very…
Service was great Lyn Don was very professional.Thank you
10 de junio de 2022
Opinión espontánea
Quality coffee beans
Quick delivery. The energiser beans are soo nice. Will order again :)
17 de mayo de 2022
Great service and excellent product.
10 de marzo de 2022
Milk Frother Purchase
Purchase of Milk Frother Cleaning liquid for our coffee machine. Quick and easy transaction with the quick delivery.
31 de enero de 2022
I had emailed about my water dispenser…
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was the friendliest person ever! really happy with how amazing he was and how he went out of his way to make me really understand the dispensers we have so that I can avoid minor issues. His name was Pat and he was honestly amazing! Thank you for you customer service :)
9 de septiembre de 2021
Opinión espontánea
Respuesta de FreshGround
Wow, what an amazing review! Thank you so much, Chloé Louise, I'm so pleased we were able to exceed your expectations in this way, and I shall make sure to pass your comments onto Pat and the client care team. Thanks again!
Best wishes, Jess
Steve More is brilliant
Steve More is brilliant! Love having him here.
29 de julio de 2021
Opinión espontánea
Respuesta de FreshGround
Wow, what amazing comments! Thanks Nathan, I'll make sure to pass your comments onto Steve and the client care team.
All the best, Jess
Slav is amazing as always
Slav is amazing as always. Came in promptly when called and got the job done very quickly. He is a pleasant person and an asset to the company!
19 de julio de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks Evelyn, that's super feedback to hear! Thank you so much for dropping by to leave your review.
Best wishes, Jess
Swift and easy installation
Swift and easy installation. Pat even drilled a few holes for us to make sure the cable reached the water supply. Great customer service.
7 de julio de 2021
Opinión espontánea
Respuesta de FreshGround
Hello, thank you so much for leaving us such a super review, it's great to hear you're so pleased with our service!
Best wishes, Jess
Emma was amazing so lovely looks after…
Emma was amazing so lovely looks after the group so well Thank you Emma
6 de julio de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks Trish, for your 5 star review!
All the best, Jess
Respuesta de FreshGround
Hello Richard, thank you so much for taking the time to leave your review!
Best wishes, Jess
Excellent service all the way through
Excellent service all the way through, good communication.
24 de junio de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks Simon, that's wonderful to hear! Thanks so much for stopping by to leave your review.
Best wishes, Jess
recommended
Great service, competent fitter and all worked well with no leaks, many thanks.
23 de junio de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks so much, Rick, for your super 5-star review!
All the best, Jess
The whole service team are very good to…
The whole service team at Freshground Coffee are very good to deal with and kept me informed of the planned visit. The engineer Jamie Farrell was efficient, courteous and professional. He dealt with the job excellently. Very happy with the customer service received.
14 de junio de 2021
Opinión espontánea
Respuesta de FreshGround
Hi Shirley
Thank you so much for such wonderful feedback! It's great to hear how pleased you are with Jamie and our service!
Best wishes, Jess
Amazing customer service
10 de junio de 2021
Opinión espontánea
Respuesta de FreshGround
Hello Alex
Thank you so much for your super 5-star review!
Best wishes, Jess
Piotr was really helpful on the service…
Piotr was really helpful on the service visit. Arrived at the start of the day and advised on a better way of maintaining the machine. Top marks.
25 de mayo de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks so much for your glowing review, Matt!
Best wishes, Jess
Nick was really polite and fixed the…
Nick was really polite and fixed the issue quickly.
21 de mayo de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks Chloe, for your 5-star review!
Best wishes, Jess
Slav Nowak(Freshground Engineer
Slav came to remove our Billi taps and done an excellent job and was very efficient. Many thanks for your help . Really appreciated
20 de mayo de 2021
Opinión espontánea
Respuesta de FreshGround
Thanks very much for your review, Gerry!
Best wishes, Jess
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