Terrible customer service
First of all, I paid extra to have my package delivered on a specific day, directly to my home.
In the end, I had to pick it up myself from the local post office...
Secondly, I ordered a costume (size 7–9 years) for my little nephew’s 6th birthday. Believe it or not, the costume was too small! And yes, my nephew is of completely normal size for his age.
So of course, I had to return it to get a larger size—but I had to pay the return shipping fees myself (€6)! If the costume had been too big, that would have been fine; but in this case, their suit sizing system feels like a scam.
The return process isn’t clear, and you only have 14 days to send the item back. I tried to contact them for support, but unlike what they claim, there is NO contact form! I managed to find an email address, but never got any reply.
Fortunately, I eventually figured out how to proceed (you first have to acknowledge somewhere that you’ve received the product).
I ordered the largest size available for that costume (10–12 years), and my brother told me it just fits. Again—my nephew just turned six! Did they size it based on the Pygmies?!
I try to avoid buying from big retail sites like Amazon for personal reasons, but at least they know how to treat their customers properly...
