First thing I noticed—there’s almost no resistance when opening the package, like just a light tear and it’s done. That's different from those tightly sealed ones I usually get. It landed on my desk s... Ver más
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Consulta las opiniones de los clientes
I have had two orders with this company. A high speed USB charger which has arrived but is not high speed. When I connect to my phone, it tells me it is slow. I have also ordered a connection for my s... Ver más
The product I purchased is exactly what it says on the advert
I paid $39.47 to order two large,"realistic-looking" artificial flower bunches, supposedly containing multi colors. Three weeks later, I received a package in the mail containing two very small pink... Ver más
La empresa ha respondido
2,3
Malo
21 opiniones
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I have had two orders with this…
I have had two orders with this company. A high speed USB charger which has arrived but is not high speed. When I connect to my phone, it tells me it is slow. I have also ordered a connection for my shower which has not arrived. I have emailed them twice and had no response. The charger is not worth the money. Their Customer service is non-existent. They do not have a telephone number that you can contact them so be aware. I don’t know who they are, but clearly they are not fit for purpose.
21 de mayo de 2026
Opinión espontánea
Simple and straight shipping
First thing I noticed—there’s almost no resistance when opening the package, like just a light tear and it’s done. That's different from those tightly sealed ones I usually get. It landed on my desk smoothly, didn’t take up much space visually but kinda feels lighter than I thought.
18 de mayo de 2026
Scam - do not order from this company!
I paid $39.47 to order two large,"realistic-looking" artificial flower bunches, supposedly containing multi colors. Three weeks later, I received a package in the mail containing two very small pink artificial flower bunches. They were not at all what was advertised! - just very expensive (as it turns out) very small bunches. And, I am very angry about this scam!
11 de marzo de 2026
Opinión espontánea
Respuesta de Furanshop
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@furanshop.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
They advertised a spray product but…
They advertised a spray product but when I bought the product they sent me a brush application product that does not event work. Their advert is misleading and for a product I paid £12 .
7 de marzo de 2026
Opinión espontánea
Respuesta de Furanshop
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@furanshop.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Ordered a track suit
Ordered a track suit, quality fine but not a good fit. Contacted fursn shop for a refund as per their policy and they are refusing to give me a refund. Do not go near this company!
8 de marzo de 2026
Opinión espontánea
Respuesta de Furanshop
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@furanshop.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Ordered waterproof spray received…
Ordered waterproof spray received waterproof cream about the size of a lipstick.
Contacted company no response.
Avoid this company complete waist of time.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Furanshop
Dear Customer, thank you for taking the time to share your disappointing experience with your recent order.
We’re truly sorry to hear you received waterproof cream instead of the waterproof spray you ordered, and that the product size was not as expected, with no response to your attempts to contact us—this falls far short of our service standards, and we understand your frustration completely. To properly verify your order details, review the incorrect item issue and follow up on this matter for you, please send your complete order information to our customer service email: service@furanshop.com . Our dedicated team will assess your inquiry thoroughly and respond with a suitable solution within 24 hours.
Ordered and payed for item still no…
Ordered and payed for item still no tracking trace not delivered and extra payments coming out of bank now reported to fraud team avoid at all costs
1 de febrero de 2026
Opinión espontánea
Respuesta de Furanshop
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@furanshop.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Broken brush
The makeup brush was broken when it arrived, so maybe you need to put it in a hardcase and not just in a plastic bag when sending out to customers.
22 de enero de 2026
I've got my right which is fare.
10 de enero de 2026
Opinión espontánea
Ordered something 4 weeks ago
Ordered something 4 weeks ago, not received despite their claim it was delivered on 19th December tried several to ask where it was delivered. AVOID this company.
7 de diciembre de 2025
Opinión espontánea
Respuesta de Furanshop
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@furanshop.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
BE AWARE SCAMMERS
BE AWARE SCAMMERS
Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 months and they still wanted another month to deliver a £60 wall cabinet! I cancelled my order but despite promises, no refund was ever received. I have now reported them to my bank but they shouldn’t be trading! I should have read the reviews 1st! BE AWARE SCAMMERS
16 de diciembre de 2025
Opinión espontánea
Respuesta de Furanshop
Dear Customer,
We sincerely apologize for any inconvenience and frustration you experienced during your shopping and after-sales process. We understand your disappointment and dissatisfaction. The situation you encountered is indeed frustrating, and we take this matter very seriously.
To expedite the verification of your order status and provide effective assistance, please send your relevant order information to our customer service email address: service@furanshop.com. We will assign a dedicated person to follow up with you immediately and do our best to resolve this matter.
We are always committed to being responsible to every customer, and we appreciate you giving us the opportunity to address this issue. We once again offer our deepest apologies for this unpleasant experience.
Let's you know when you are fully…
Let's you know when you are fully charged excellent item
16 de diciembre de 2025
Opinión espontánea
Complete fraud of a company
Complete fraud of a company, Had my money for almost 3 weeks and still haven't shipped the items. No response from official email address and the chat feature is unanswered.
Update:
Items now received and they are a million miles from what I ordered.
The design is different, the colours are different, the size is different and they are not thermal lined as ordered.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Furanshop
Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I bought a 24 day advent calendar which…
I bought a 24 day advent calendar which was advertised with perfume in it, what has arrived is 24 empty boxes! I have e-mailed several times to return the empty boxes and have had no reply!
13 de noviembre de 2025
Opinión espontánea
Respuesta de Furanshop
Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The product I purchased is exactly what…
The product I purchased is exactly what it says on the advert
24 de septiembre de 2025
Opinión espontánea
Buyer Beware
This company has no return policy and offers 20% discount off next purchase!!
I ordered a dress I saw,advertised on Instagram. What turned up was a cheap and nasty dress I would never wear and far too big. The material clearly different from the video I saw.
I had to email for return address. They stated it would cost a fortune for me to send back so keep it and here's a voucher. After numerous emails demanding money, finally agreed on £16 which left me £8 short !
Never again !
3 de junio de 2025
Opinión espontánea
Respuesta de Furanshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@furanshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered a Super fast charger on May…
I ordered a Super fast charger on May 16th.I have emailed numerous times and just get an automated email.
Now June 12th still no charger.
Please avoid this company
12 de junio de 2025
Opinión espontánea
Respuesta de Furanshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Return policy does not exist
Return policy published on their site does not exist. States you can return within 30 days and you contact them for return address. I wanted to return one of the dresses I ordered and contacted them to be told their factory is abroad and shipping fee will be very expensive so they don’t recommend I do that and instead I could pay another £13 to have a replacement shipped!!!. Not the return policy they publish !!
23 de mayo de 2025
Opinión espontánea
Avoid this company !!
Avoid this company !!! I bought a dress when it came it was to big I asked for a return address they ignored me I got in touch with them about 50 times but the same message came we have checked your email and that’s it !!! Eventually I’ve gave up as got know where , and dress will go to a charity shop . No good to me ,
1 de mayo de 2025
Opinión espontánea
Absolutely awful customer service
Absolutely awful customer service, problem not resolved
17 de mayo de 2025
Opinión espontánea
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