Furmanac Group Limited Opiniones 

399
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... Ver más

Valorada con 1 estrellas sobre 5

Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Sobre Furmanac Group Limited

Escrito por la empresa

Furmanac Group is committed to providing the highest quality furniture products and services. With a confident blend of craftsmanship in upholstery added to unrivalled expertise in adjustable motion technology, our dedicated team create unique and stylish furniture solutions that meet the needs of our customers and exceed their expectations.

Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.

Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

399 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(399)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Driver installers corey and Sean

Driver installers corey and Sean
They are very prompt and organised. They rang me half an hour beforehand so I don't have to wait around for the whole afternoon. They got the bed installed very quickly.

20 de febrero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bed replacement and repair

Both members of staff replaced left bed and fixed that both beds move up to the same position. Made sure all blots were fixed correctly this time fixed that left bed draw now works ok.
Only problem left is right bed memory button 2 does not work and memory buttons 1 and 2 on right bed does not work. Both members of staff were very helpful and tried their best to get everything working. Even calling factory for help.

17 de febrero de 2023
Opinión espontánea
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Good Morning, Thankyou for your comments, we are always happy to help anyway we can to resolve any issues you may have. if you need further assistance please do call our office and ask for me directly after 9am and we can discuss further.

Best Regards
Laura Freeman
Service Advisor

Valorada con 5 estrellas sobre 5

Fabulous Product and Great Delivery

Fabulous, received my beautiful new Hestia Marcella bed today and it looks fabulous. So happy and the guys from Furmanac did a great job of navigating my steep stairs. A huge thanks to them and the rest of the team involved in arranging the delivery on time.

14 de febrero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Broken motor mechanism

**Final update**
Received two brand new bed bases on the 20/02/23. The new bases were supplied complete with new motors. The new motor/mechanisms are visually different from the original ones. First impressions are that they appear to be an upgrade from the previous ones. So far so good.
Thankful at long last to have the bed operating on both sides again. Thank you furmanac.

**update**
Contacted today 27/01 and advised they will be sending out new bed bases complete with new motors. These should be in place sometime early February. Will post an update when all delivered and fitted.
——————
Waiting to have a repair carried out on the head end motor mechanism on a tech motion plus bed purchased through Bensons for beds. Reported to Bensons on 18/01/23 and provided pics of shattered motor casing. They advised they would contact the manufacturer. Already had the other side of bed motor replaced for same issue within first few months of purchase. That repair took nearly 2 months to resolve. Still had no response from either Bensons or you the manufacturer regarding this. Really disappointed as bed was expensive and not as expected.

18 de enero de 2023
Opinión espontánea
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Good Morning,
we are sorry to hear you feel you have not had a good experience regarding the repair of your bed. we recieved your service request from your retailer in the afternoon of Thursday 19th January. This then has to be reviewed within 48 hours of us recieving and then a course of action taken to resolve, which would have taken us up to Monday 23nd January due to being closed over the weekend. on the 23rd January new bases were put onto our system to be made for you this then has to be put into production as all of our products are made to order so from there our scheduling team would need to plan the length of time taken to make a new product and then plan the routes all over the country for that week before contacting you to book in. The reason being is to try and prevent giving customers dates and then having to rearrange if the scheduling does not go to plan, also we have to take in to account our customers not based in england the routes have to be planned with our carrier company who we deliver to and then they contact the customers going forward to arrange delivery of the products. we can only apologise for not contacting you sooner to advise you of this process and i can assure you we only want the best possible service for our customers if they have any issues with their products. Therefore, we appreicate your feedback and can only look to to improve in any areas our customers feel necessary. We hope once having your new bases delivered and fitted you can enjoy your prodcts once more and if you have any further queries please do not hesitate to conact us, ask for myself directly and i will be more than happy to help assist you.

Best Regards
Laura Freeman
Service Advisor

Valorada con 5 estrellas sobre 5

853/6459

853/6459
Adjustamac Newquay Adjustable Kingsize Bed & Pocket Mattress.
Great bed and Great company to deal with. Really good value for money, so pleased I found this on argos. Had spoken to some bed companies online but they became very pushy, so being able to order from Argos was so much easier. Thank you

26 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic company

From when I ordered my adjustable bed with furmanac through Argos to having it delivered and installed by two very pleasant men.
They have kept me informed all the way through with regular emails and even a phone call letting me know the bed would be delivered within the hour.
When it came it was promptly put together and connected to the other single bed and headboard then they explained how to use the hand control. They took away all packaging so all I needed to was to make it.
I can honestly say this was the best experience of professionalism I’ve had in a long time.

3 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worthy of 5 *

The guys who delivered our bed were great, very helpful in moving the old bed downstairs, setting up the new bed and taking away all packaging. Arrived on time. Definitely 5*

23 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty headboard

I reported the bed as faulty in Feb and am still waiting for the replacement in August - 6 months later.
I have been given multiple delivery dates over the phone and then people turn up when we are not here or as agreed. the last attempt they did not have the right sections even though they had send an engineer to try and repair the bed head. I am still waiting for a true date and actually to have the bed replaced. I wont hold my breadth.

20 de agosto de 2022
Opinión espontánea
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Good Afternoon, Mr Davis
We apologise for the delay in sorting the issue with your headboard, unfortunately we had IT issue and the report wasn't received. We are now coming for a revisit on the 31st August with the replacement

Kind Regards
Michelle Freeman

Valorada con 5 estrellas sobre 5

Pillow bed of dreams

No words to describe the pillow bed. Although this was an Instagram collaboration the bed is by far my favourite bed. Such a genius design, attention to detail top notch and always gets admired for the beautiful design and quality. Would definitely purchase myself. Thanks Becky for all your help.

14 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

The bed is fantastic, the driver’s who delivered the bed Rob & Ryan, we’re so professional polite funny, and put the bed together quickly, fantastic job.

21 de julio de 2022
Valorada con 3 estrellas sobre 5

Adjustable bed delivered but squeaks…

Adjustable bed delivered but squeaks when adjusting height of foot end. End drawers are stiff and grind when opened and closed.

19 de julio de 2022
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Good Afternoon Mr Wright,

Thank you for your review, I have taken note of your email address if that's okay and I will now email you so that we can discuss any issues you may have with your order. Therefore, we can get them resolved for you as soon as possible.

Kind Regards
Laura Freeman
Sales Administrator & Service Advisor

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Had an issue with the remote controls that came with our bed. Laura was extremely helpful and knowledgeable and resolved my issue straight away. Cannot thank you enough. Would definitely recommend.

14 de julio de 2022
Opinión espontánea
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Good Afternoon,

Thankyou very much for your review, i am so glad we were able to help you.
if you need any further assistance, please do not hesitate to contact me again and I will be happy to help :)

Best Regards
Laura Freeman

Valorada con 5 estrellas sobre 5

Absolutely top notch service

Absolutely top notch service ! Nothing was too much trouble for the company and my delivery was arranged fast and at a time that suited me. The delivery guys were prompt very polite and courteous. They unpacked, set up and explained everything to me before clearing away every morsel of packaging. I really can’t fault the delivery lads and Furmanac I’ve been kept informed all the way through I can certainly highly recommend them to anyone. Thank you all !!

8 de julio de 2022
Valorada con 3 estrellas sobre 5

I received the bed in good time after…please see above

I received the bed in good time after the deposit, On delivery & while the bed being put together I was called into the room to check the bed, on my checking I noticed the inside of 1, draw was broken I quickly showed it to the fitter of thebed who took a photo of it on his phone & said he will report it back to the office which was closed @ the time & he will sort it the next day.I did'nt here back for @ lese 6-8wks. I phone the Company several times and eventrally I got the draw which was too big. and wait another long time + I kept phoning the Company Until I Only just received the draw Yesterday and now the matter is now sorted + only just completed the guarntee the bed.

29 de junio de 2022
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Dear Pauline, we apologise for the issues you have had with your draws. when we deliver the drivers have a scanning system and the notes are automatically sent to us, we had recently had issues with this system and we have not been recieving our notes via email. this system is now back in use and i am happy to hear your issues are now resolved We wish you the best. Kind Regards Laura Freeman

Valorada con 5 estrellas sobre 5

great service

great service , was kept informed about my delivery , when arrived the drivers were very polite and helpful , removed all packaging explained the controls , a credit to your company , installation was quick very well made extremely good quality very pleased and will definately recommend

24 de junio de 2022
Logotipo de Furmanac Group Limited

Respuesta de Furmanac Group Limited

Dear Dave, thankyou for your review. we wish you the best. Kind Regards Laura Freeman

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