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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful customer service, Rubber on the button to turn it on broke promised a delivery and gave address 2 months ago. its all made in china from email. Battery life goes down very quickly will lose easy... Ver más

Valorada con 5 estrellas sobre 5

Ho avuto un problema con la mia nuova bici e ho contattato G-Force. Essendo fuori dal loro paese, temevo che il processo sarebbe stato lento e complicato. Tuttavia, sono stato rapidamente indirizzato... Ver más

Valorada con 3 estrellas sobre 5

I’ve been using my Gforce for a few weeks now, and it’s been amazing! Smooth ride, great power, and decent range. My only downside is the weight, but it's not too bad since you can grab it from a cert... Ver más

Valorada con 3 estrellas sobre 5

Ghost Pedaling kicks in around 15mph so if you wanna go fast AND pedal this isn't the bike for you, However the throttle goes past 20 mph on its own. It looks awesome, but the parts are mid quality. M... Ver más

Información sobre la empresa

  1. Tienda de motores eléctricos

Escrito por la empresa

G-force is created by a team of mountain bike lovers, G-force has been not only dedicated to innovation, cutting-edge technology, and high-quality materials but also providing cost-effective e-bikes, to satisfy riders' various needs of transportation and even desire of exploring sports & outdoors life. Most important, we believe e-bikes will do good for our environment.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service, Rubber on the button to turn it on broke promised a delivery and gave address 2 months ago. its all made in china from email. Battery life goes down very quickly will lose easy 10km off charge after a month

21 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Email response time is nonexistent

Email response time is so slower than my grandma’s walking.

My Ebike arrived with the front fork stem completely snapped inside the frame.

It seem they just respond once a day and that’s it. Some times they don’t even bother so you wait 2-3 days for an email.

Not to mention the pop up side chat on the website disappears the moment the website opens.

Not very professional at all. Must be one person that’s seen too many drop shipping videos on youtube.

Before you buy i suggest you read the policy’s they have. Some are a bit ridiculous.

4 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This should be negative 0

This should be negative 0. Avoid this company at ALL COSTS! The bike may be decent enough but if you have any sort of problem, you are done. There is one guy (who doesn’t speak English) handling all customer service. We cancelled our order because they tried to do several sketchy things with our price. They attempted to ship the bikes anyway and charge us. With no one speaking English and only one person there, this has been an exhausting nightmare. The website phone number goes to this same persons personal cell phone. Who doesn’t speak English. It is alarming. Buyer be ware. These bikes cost too much to take the chance you won’t ever have a problem. *Update* They won’t reply to emails or phone calls regarding refunding our money. We have had to file with the bank and now will be filing with the Better Business Bureau. This company may build a decent enough bike but if you have any problems (and we never received a bike) you will be out of luck. AWFUL

7 de junio de 2025
Opinión espontánea
Logotipo de G-Force Ebike

Respuesta de G-Force Ebike

Dear Meg,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the frustrating experience you had with us. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the issues you encountered.

We understand your frustration regarding the out-of-stock item and the subsequent proposal from our team. It's clear that our communication was not effective and led to confusion and distrust, and for that, we are truly sorry. Our intention was to offer a compensatory solution for the inconvenience, but we failed to present it clearly and simply.

We also take your comments about our customer service and the alleged shipping attempt of a cancelled order very seriously. We are actively investigating these issues internally to ensure they do not happen again. We are committed to improving our processes and our customer support, including language capabilities.

We want to make this right. We believe we have located your order based on the details you provided. A senior customer support manager will be reaching out to you directly via the email on your order to resolve this situation to your satisfaction. If you'd prefer, you can also contact us directly at vip@g-forcebike.com with the subject line "Regarding Trustpilot Review," and we will prioritize your case.

We deeply value your business and hope you will give us a chance to restore your faith in our company.

Sincerely,
G-force Bike

Valorada con 3 estrellas sobre 5

The bike is awesone

The bike is awesone, we got a t7 for new year. The original package got damaged and there was confusion for a while on where my package was (a new ebikewas sent and received) Customer service is not responsive immediately on their online store. Customer service could be WAY better.

21 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my third G-Force bike

This is my third G-Force bike, and I finally had to leave a review because I'm so happy with it. I've tried other cargo bikes, but the low center of gravity and the comfortable suspension on this one really stand out. Highly recommend!

3 de abril de 2025
Valorada con 3 estrellas sobre 5

I’ve been using my Gforce for a few…

I’ve been using my Gforce for a few weeks now, and it’s been amazing! Smooth ride, great power, and decent range. My only downside is the weight, but it's not too bad since you can grab it from a certain area for better support. Definitely recommend, but it would be even better if the instructions were clearer to make assembly easier.

11 de marzo de 2025
Valorada con 5 estrellas sobre 5

Ho avuto un problema con la mia nuova…

Ho avuto un problema con la mia nuova bici e ho contattato G-Force. Essendo fuori dal loro paese, temevo che il processo sarebbe stato lento e complicato. Tuttavia, sono stato rapidamente indirizzato al loro dipartimento UE e, nel giro di una settimana, ho ricevuto una risposta e il pezzo di ricambio. Ora la mia bici funziona perfettamente e mi sento più tranquillo riguardo al supporto futuro, dato che si sono dimostrati disponibili e competenti. Nel complesso, un'ottima esperienza!

18 de marzo de 2025
Valorada con 5 estrellas sobre 5

I'm glad I chose G-Force because of…

I'm glad I chose G-Force because of their excellent support team. They are responsive and responsible in addressing any issues or difficulties. I sincerely appreciate and thank G-Force for their assistanceI'm glad I chose G-Force because of their excellent support team. They are responsive and responsible in addressing any issues or difficulties. I sincerely appreciate and thank G-Force for their assistance.

18 de marzo de 2025
Valorada con 5 estrellas sobre 5

I went back and forth on whether to go…

I went back and forth on whether to go for a bigger battery or better suspension, but in the end, the RS won me over with its sleek design and awesome 6-level suspension. For the price, I’m really happy with it! It handles rough roads way better than I expected, making the ride much more comfortable. If G-force ever offers a higher-capacity battery upgrade, that would be the cherry on top!

15 de marzo de 2025
Valorada con 5 estrellas sobre 5

Great bike

The actual bike arrived in a week, packaged securely and easy to assemble. Opting for the RS model with the impressive 25AH battery was definitely worth it! The 6-level suspension system makes for a smooth ride, even on rough terrain. It's a solid bike that promises many enjoyable hours of riding ahead

17 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

What an awful company

What an awful company. Bike arrived, faults occurred in the return period, they refused to undertake a return or a refund. I took the bike to be assessed, report came back saying it was poorly made. Tried to close down the complaint. I had to use charge back from my credit card to get a refund. Do not buy from them.

9 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Quality, Defective Products, and Terrible Customer Service

I had high hopes for my eBike from G-Force, but unfortunately, I was let down. The quality of the bike wasn’t what I expected, and I encountered several issues with it. The customer service also didn’t meet my expectations—communication was slow, and I didn’t feel like my concerns were properly addressed.

Overall, I wouldn’t recommend this company based on my experience.

19 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order #UK1209

Order #UK1209

I need update on this order!! Why is it not shipped I ordered on the 6th. I need for a photo shoot for my business by 18th or I will need to cancel this order. Please email back asap.

6 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought the bicycle Dec 2nd

I bought the bicycle Dec 2nd, in I haven't received it no body contact me, in I don't get any answers

12 de diciembre de 2024
Logotipo de G-Force Ebike

Respuesta de G-Force Ebike

Thank you for reaching out. Due to the impact of Black Friday, many shipments have been delayed, and we understand how frustrating this can be. We are actively following up with the shipping carrier every day to expedite the process.

I will personally check on your order and ensure it gets the attention it needs. Please rest assured, and thank you for your patience.

For any further questions or concerns, feel free to contact our customer support at support@g-forcebike.com. We're here to assist you!

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