GadgetWiz 

Second attempt using GadgetWiz as last time the schedule did not work out. This time, faultless and fast collection, repair and return of my laptop. Nice team. Definitely recommend using them. Plan ahead especially for laptop computers due to parts/ordering. Cheers.

Very friendly straight forward and quick service. Collected our iPad one afternoon and returned it the next morning perfectly fixed. This was just before Christmas too.

Super quick pick up and fix. Were able to collect, repair and drop off an iPad on the same day. Very impressed.

Exchanged emails in advance of the repair to agree the work. Phone picked up from my workplace and then delivered back to my home the same day. Extremely convenient and efficient.

Good service delivery and good communications. Friendly and helpful team. Well priced and responsive to customers.

I had my Samsung Galaxy S2 Tablet collected on Monday, before noon. I had issues with the charging port and asked that this be replaced.

I didn’t receive any status updates and tried ringing the listed contact number and no one ever picked up. I then decided to send an email that was replied to promptly letting me know they were waiting for a part. Apparently, the part didn’t arrive after two days and I was finally told the part arrived and my tablet would be delivered on Friday, in between 5pm to 8pm.

My tablet was delivered on Friday at 6pm. The first thing I did was test the charging, which seemed to work without issue. Then I started to use it and have since noticed and confirmed that none of the buttons are working; power, volume, application toggle, close button.

Your company resolved one issue and created a host of other issues that didn’t exist prior. I assume it’s a contact issue after the part was replaced and the tablet put back together.

I was not impressed with the service and now will have to get the other issues resolved and pay more for what was meant to be a port charging replacement.

The only positive aspect was Customer Services who were very prompt and responsive.

Order 1961
Hai Hoang

Reply to response:

Thank you for the email.

My review was quite honest. The only reason I decided to give your company a try was the expectation the repair would be done the same day or next day, as advertised.

Not only did it take 5 days, it took multiple emails asking for the status, which you did promptly reply to. I did note this in my review, although you were incorrect with the expected date of delivery of the part and when the repair would take place.

All this aside, when I received my tablet back, the initial issue was repaired (charging socket), but new issues have now arisen (none of the buttons work on my tablet). This includes power button, volume up/down, application toggle and app close buttons.

I will now need to take this to another shop to have repair what didn’t exist prior to your repair for one single issue.

Do you really think anyone would go through the aggravation, hassle and trouble for a service only to incur more issues, money out of pocket and time spent?

I can take a video and post it if you like, then you can see for yourself the issues that have come as a result of your ‘repair’.

Reviews are meant to be honest, transparent and real. This is exactly what I wrote and I hope it will help with ‘lessons’ learned.

Kind regards,

Hai

Last Response:

Thank you for the email. I would suggest that you go onto your own website and place an order for a Samsung tablet. You will then see there is no area to provide any additional details or information, the only option is a ‘All Samsung tablets’ with the mandatory option of 'Not Sure, Book Diagnostic' with the cost. There are no subcategories or any fields to explain the issue, select the repair required or to provide a passcode.

If I had an iPad (which I also own), there are (21) iPad models to initially select from, then under the models there are (7 to 9) sub categories of services for replacement and repair.

I am sure you are quite good at mobile phone and tablet screen repairs, but from my experience, a passcode isn’t required to test the power on/off button on a mobile phone/tablet, please correct me if I am wrong. This is most likely best practise when replacing batteries or power sockets/supplies on devices. If this would have been done, any technician would have immediately noticed that something was wrong, not reconnected properly or getting contact after the ‘part’ was replaced.

I would also suggest you try ringing the number that your company has listed (020 xxxx yyyy) and wish you the best of luck in actually getting someone to answer your call.

After 5 days odf chasing the status, more issues, money and time spent due to your services, I will go elsewhere to get the service done correctly as I should have done initially.

I have removed the name of the customer service rep as you have requested although I did note her communication was prompt and the only positive aspect.

This is really a great service. Fast, good prices, and they actually get the job done. 10/10 will use again.

Thanks so much guys! my phone looks ace again!! Will come back but hopefully not ;)

Very good service, lovely people and when I asked for updates, they were supplied quickly and efficiently. Might be nice to have email updates if your fix is going to take longer than a day, as the service is advertised as one day repair. But overall, brilliant!

Wow what a great service and great experience. Customer service top. Fastest service ever. Great professionalism. Thank you thank you thank you guys. Keep going ! You are the best

Brilliant. Super professional. Fast. Couldn’t have asked for more.

Excellent service. Third time I've used this business and every time they've done a superb job. Collected in the morning, delivered in the evening, excellent comms throughout and they fulfil their promises. Devices returned as good as new. Very happy (as are my children, their devices).

Brilliant concept and great implementation.

They showed up in time, were super-responsive over the phone and saved me the hassle of leaving the house.

Found them through friends of my daughter who also dropped their phone so assume business is booming for people who can put back a smile on sad children.

Normally would say "looking forward to doing more business" but let's hope my daughter gets luckier next time she drops her phone 😉

In any case, highly recommended if your phone gets in trouble

The whole experience was seemless. They come to your house first thing in the morning. They keep you updated of the progress and bring it back the same day without any issues. The actual repair was incredible and my phone looks like new again. Highly recommend.

Simple, convenient service. Great communication, fair prices and quick turnaround, too. Will use again.

I was at a loss when I accidently crashed the screen of my Ipad. I found gadget wiz' advert on line. Called them and immediately they responded. I was honest with them that I had a trust issue. They reassued me, arranged pick up and delivered my Ipad on the same day. Ipad good as new. Awesome customer service. Honest business. I highly recommend them.

Missed it the first time but they came back to collect my phone afterwards without charge and fixed on the same day. Really happy with the results

Excellent service. Speedy and efficient

Reliable, friendly, good comms. Quality repair.

Incredibly Fast and affordable service. Send my Macbook for repair and got it back the same day.