No cash payment option available... Go at BREAD AHEAD twenty meters away you'll find better quality and cash payment accepted Avoid GAIL's
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Consulta las opiniones de los clientes
Somewhat disappointed today. Previous Gails pain au chocolate purchased have always had two sticks of chocolate, ensuring the taste of chocolate and croissant with every bite. Today, one solitary stic... Ver más
La empresa ha respondido
Went into the Bromley Gails today, to be met by 2 huge dogs wandering around the restaurant. Dirty and unhealthy. Turned around and left. Will not be back until they change their policy on being a hea... Ver más
La empresa ha respondido
I was looking forward to seeing Gail’s or similar in Bromley so was really pleased to find out they were finally here! The food offering is fantastic and so is their coffee. To be fair, the first few... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Información de contacto
84 High Street, BR1 1EY, Bromley, Reino Unido
- 2038489710
2,5
Malo
5 opiniones
Ha contestado el 51% de las opiniones negativas
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No cash payment option available...
No cash payment option available...
Go at BREAD AHEAD twenty meters away you'll find better quality and cash payment accepted
Avoid GAIL's
22 de junio de 2025
Opinión espontánea
Allow dogs!
Went into the Bromley Gails today, to be met by 2 huge dogs wandering around the restaurant. Dirty and unhealthy. Turned around and left. Will not be back until they change their policy on being a healthy environment.
17 de abril de 2025
Opinión espontánea
Respuesta de GAIL's Bakery - Bromley
Hello Terk, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Overpriced and poor customer service
Overpriced and poor customer service. Every time I have visited the shop in Bromley my app has not acknowledged my purchase. When I complain, the staff just smile and say contact customer service. When I mentioned to member of staff the bad reviews they get on Trustpilot, he just smiled and said good. Very poor service, smiling at the customer does not equate to good customer service.
22 de junio de 2024
Opinión espontánea
Now only one stick of chocolate in pain au chocolate
Somewhat disappointed today. Previous Gails pain au chocolate purchased have always had two sticks of chocolate, ensuring the taste of chocolate and croissant with every bite. Today, one solitary stick of chocolate right on one side. A few tasty mouthfuls and then fairly boring pastry.
13 de mayo de 2024
Opinión espontánea
Respuesta de GAIL's Bakery - Bromley
Hi Mike, thank you for sharing your feedback. We are sorry to learn about this: we take pride in the quality of our food, and we'd love to have the chance to make it up to you. If you are keen, please feel free to contact our team via https://gailsbread.co.uk/contact-us/
Plenty of room for improvement
I was looking forward to seeing Gail’s or similar in Bromley so was really pleased to find out they were finally here! The food offering is fantastic and so is their coffee. To be fair, the first few times we came to Gail’s, everything seemed to be going really well. Unfortunately, the service no longer meets expectations and the place is often dirty - we, the clients, need to ask staff to come and clear/clean the tables, sometimes they don’t have enough plates (?!) and give you the cake inside a bag to eat in. It comes across like staff doesn’t care or they haven’t got a clue what needs to happen which seems to suggest a management issue. When we go to a place like Gail’s, we know we’ll pay above average prices (£12 for 2 lattes and a small pecan cake); but we also expect above average service, care for your surroundings and overall presentation. Your Bromley branch isn’t delivering on that. Please sort it out or you’ll be closing soon and honestly, no one wants that
6 de enero de 2024
Opinión espontánea
Respuesta de GAIL's Bakery - Bromley
Hi Teresa, thank you for sharing your feedback, although we are very sorry to learn about your recent visits to our Bromley bakery. Please be assured your comments will be shared with the bakery manager as a matter of urgency so that we can do better moving forward. We hope we can welcome you back to the bakery again soon.
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