(Tunbridge Wells) Food and drink were fine (as usual at a Gail’s) but although the café was quiet the unoccupied tables (and in one case the benches) were covered in crumbs/sticky mess/spilt liqui... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I wanted to say thank you to the staff at Gail’s Tunbridge Wells for their great service & excellent coffee & food. We go for the amazing sour cherry & chocolate scones & perfect flat whites. They now... Ver más
La empresa ha respondido
Tunbridge Wells. Ordered a cappuccino to have in, I think I've had more froth on a flat white. The server asked if I wanted chocolate and I said yes. None was on the coffee when made. I couldn't be bo... Ver más
La empresa ha respondido
Terrible and slow service
Información sobre la empresa
Escrito por la empresa
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Información de contacto
21 High Street, TN1 1UT, Tunbridge Wells, Reino Unido
- 1892535169
2,8
Medio
6 opiniones
Ha contestado el 51% de las opiniones negativas
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Hygiene/cleanliness could be improved
(Tunbridge Wells)
Food and drink were fine (as usual at a Gail’s) but although the café was quiet the unoccupied tables (and in one case the benches) were covered in crumbs/sticky mess/spilt liquid
The staff (3 of them and not doing much) were not friendly or engaged in keeping the place clean
Finally, a golden retriever type dog stood on its hind legs and put its paws on the counter where the staff serve the drinks from (the staff seemed to tolerate the dog and did not even wipe the surface after this)
30 de diciembre de 2025
Opinión espontánea
Respuesta de GAIL's Bakery - Tunbridge Wells
Hello there, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
Great staff at Tunbridge Wells. I wanted to say thank you to the staff…
I wanted to say thank you to the staff at Gail’s Tunbridge Wells for their great service & excellent coffee & food. We go for the amazing sour cherry & chocolate scones & perfect flat whites. They now know my name & are always pleased to see us. Thanks again. Chris
15 de septiembre de 2024
Opinión espontánea
Respuesta de GAIL's Bakery - Tunbridge Wells
Hello Chris, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you enjoy visiting us and hope to see you again soon.
Below average coffee
Below average coffee, wouldn't be going back.
21 de abril de 2024
Opinión espontánea
You can’t pay with cash
You can’t pay with cash, which is outrageous.
20 de abril de 2024
Opinión espontánea
Respuesta de GAIL's Bakery - Tunbridge Wells
Hello Patrycja, thank you for taking the time to share your feedback.
Our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations. We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gailsbread.co.uk/contact-us quoting this review.
Tunbridge Wells
Tunbridge Wells. Ordered a cappuccino to have in, I think I've had more froth on a flat white. The server asked if I wanted chocolate and I said yes. None was on the coffee when made. I couldn't be bothered with having a dispute about why. Most underwhelmed.
21 de febrero de 2024
Opinión espontánea
Respuesta de GAIL's Bakery - Tunbridge Wells
Hello Paul, thank you for sharing your feedback.
We're sorry to hear that your coffee wasn't up to scratch when you visited our Tunbridge Wells bakery. We will address your note with the team and our Coffee Trainers for review.
We hope you will consider giving us another chance: we'd surely be happy to see you again for a more positive experience.
Terrible and slow service
16 de enero de 2024
Opinión espontánea
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