GardenFurniture.co.uk Opiniones 

148
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... Ver más

Valorada con 5 estrellas sobre 5

Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... Ver más

Valorada con 1 estrellas sobre 5

EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para jardín

Escrito por la empresa

GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

148 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(148)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer service

Ordered the Supremo Melbury set and the delivery went smoothly. However, there were some parts missing from the factory-sealed boxes and the customer service from gardencentre.co.uk was fantastic. They sent out the missing pieces immediately. Thanks for your quick action.

Highly recommended.

29 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible. I ordered a £3000 furniture set which was supposed to be delivered in 3-5 days. It took 11 and when it did eventually come it wasn’t on the specified day. They offered me a discount on the waterproof covers for my set for which I paid an additional £200 but I never received.

1 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

£2000 of furniture purchased and shocking customer service

Having ordered over £2000 of furniture, i then had to stay at home for 2 days to receive the furniture, once assembled I found parts missing, the customer service wasn't interested and just passed me over to the manufacturer, never again would i purchase or recommend your company to anyone and warn anyone to use a better company with morals

6 de agosto de 2022
Opinión espontánea
Logotipo de GardenFurniture.co.uk

Respuesta de GardenFurniture.co.uk

Good Afternoon Jason, Sorry for my late reply. We have gone through all our customer orders for the past couple of years and have no record of anyone by your name ? Plus your location is from the United States ? Please can you call us on 01423 863620 so we can help.
Kind regards
Andrew

Valorada con 5 estrellas sobre 5

Excellent Service

I recently ordered garden furniture via the website. After placing the order I had an enquiry about the level of assembly involved. They answered my email very helpfully within a few hours. Furniture was then delivered within 5 days to Scotland and taken into my garden by a professional 2 man team. I would definitely recommend this company. The whole experience was a pleasure.

4 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Furniture arrived damaged

Furniture arrived damaged. Each time I’ve called to request a replacement I’ve been told someone will call me back, but they never do. Really upset to have spent so much money and get such poor service.

31 de mayo de 2022
Opinión espontánea
Logotipo de GardenFurniture.co.uk

Respuesta de GardenFurniture.co.uk

Good morning,
I sincerely apologise for nobody calling you back regarding the issue with your furniture. Please could email me on hello@gardenfurniture.co.uk or call on 01423 863620 and we will investigate this issue immediately for you. Unfortunately, I am unable to trace your order with the information provided here.
Kind regards
Andrew

Valorada con 5 estrellas sobre 5

Excellent

Excellent service. Communication fantastic, delivery fantastic, furniture fabulous……couldn’t be happier!

15 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My sofa set is beautiful

My sofa set is beautiful. Only problem was that it turned up with the table top broken. I called and they couldn’t have been more helpful. Getting me a replacement incredibly quickly. Excellent service and thank you

13 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Garden Centre

A really good garden centre based in Knaresborough, stockists for quality garden furniture. They were very helpful to us, even splitting up a 4SO set at the end of last season to us so we could purchase a single sofa to add to our set. Good selection of covers, cushions, parasols too. All quality but also a good range of prices for differing pockets.

4 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful garden furniture set

Beautiful garden furniture set. Slight hiccup with the delivery but the Company pulled out all the stops and delivered exactly as stated. Very happy to recommend, would definitely order from this company again. First class.

28 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would buy from here again

Just bought a garden table & chairs & although more expensive than other places, the delivery was superb & the item was really well packaged to keep it safe for delivery. Would definitely use this company again

14 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good products at a good price.

Good products at a good price.
One of our items was slightly damaged in transit. GardenFuniture.co.uk responded to my email within a couple of hours and had a replacement chair delivered by the next day. Amazing service!

24 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would definitely use GardenFurniture again

I ordered an outdoor dining set from the Nassau range. There were many delays due to situations outside the control of GardenFurniture however, updates were emailed frequently and we were offered a full refund option.
Thankfully we have now taken delivery of the Nassau (mixed) set. It was very easy to assemble and looks terrific.
I would definitely use GardenFurniture again.

19 de septiembre de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Wrong product

Ordered an afk orchard arbour but received a cottage arbour. This was ok but not what I had ordered but after taking nearly 4 months because of backlog and covid just glad to receive something

15 de septiembre de 2021
Valorada con 1 estrellas sobre 5

The poorest delivery service I have ever experience

It’s not even that delivery was 2 months delayed. The heavy 40kg box and smaller 18kg box were left on wooden pallet in the common area of the building restricting access to the building and mailboxes for my neighbours. I was told that I will be contacted by the driver before delivery but nothing like that was done.
I have never in my life seen that poor service.
When I called the office to complain I was told that the only thing they can do is to arrange a pickup back but it can’t be done the same date.
I hope that everyone will think twice before ordering anything from the shop as office told me it’s not one of but standard practice that they leaving things in the hallways!

10 de septiembre de 2021
Opinión espontánea
Logotipo de GardenFurniture.co.uk

Respuesta de GardenFurniture.co.uk

Dear Malgorzata, I apologise on behalf of everyone at GardenFurniture.co.uk and thank you for your review.

I am sorry to hear you had an extremely poor experience, I apologise for any inconvenience that was caused and I really appreciate you bringing this issue to our attention.

Currently we do not offer any delivery services that accommodate furniture to be delivered to floors other than the ground floor in apartment blocks or flats.

We thought we had made the delivery services we offer clear in both our delivery section of the website and our order confirmation email, however what your experience has shown us is that we need to improve our communication regarding our delivery methods.

We have found a courier to collect the furniture from you today.

With apologies,
Andrew

Valorada con 5 estrellas sobre 5

The furniture is lovely

The furniture is lovely and exactly what we wanted. The problem was the delivery it was left on the street . Not sure if this was the responsibility of the garden centre we bought it from

19 de julio de 2021

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