Gardenfurniturecovers.com Opiniones 

176
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I ordered a cover for my swing hammock which was delivered on time. But the quality was not what I was expecting. The plastic was incredibly noisy and we were not able to pull up the cords sufficie... Ver más

Valorada con 1 estrellas sobre 5

Three items ordered, only two received. Company not responding to emails. After posting a one star review reply received stating missing item is on its way. However have now received two more of the i... Ver más

Valorada con 4 estrellas sobre 5

Excellent next day delivery service and cover fits really well. So far after 4 weeks it does the job well and keeps garden furniture protected, however there is an area on the fabric which is wearing... Ver más

Valorada con 1 estrellas sobre 5

You will notice there are no positive reviews of this company from customers who have had their covers for any duration of time. Click 1 star for details. I purchased a large cover last summer. I... Ver más

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2,3

Malo

TrustScore: 2.5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(176)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Covers are overpriced for how long they last

Premium sofa covers faded from black to grey in the first year then went brittle and started to rip in the second. Don’t expect more than a couple of summers out of these.

12 de agosto de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Ash,

We are sorry to read your review.

Please can you confirm your order deatisl through Trustpilot, so we can help you further.

Valorada con 5 estrellas sobre 5

Received my order ahead of time.

Received my order ahead of time.
Had few clarifications emailed customer services, Max replied quickly progressed my queries everything resolved within in couple of hours. Excellent service from Max and GFC.

Thank You

18 de julio de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi,
Thank you for your great review.

Valorada con 1 estrellas sobre 5

Poor quality product and bad customer service

I see I'm not alone in my experience of poor customer service from this company. I purchased a cover that is described as Deluxe and durable, but the reality is that it's neither; it has badly faded and the material at the edges has worn away within only a few months. The company is not remotely interested in customer care and rectifying the situation so I will pursue the matter via other means.  My advice, steer well clear and spend your hard earned money elsewhere.

22 de junio de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi,

Unfortunately, we cannot locate your order due to insufficient details left with your review. We have asked for details via Trustpilot to enable us to identify your order

Valorada con 1 estrellas sobre 5

Disgrace

Disgrace - claim next day delivery and same day dispatch. Tried to order a product in time for a party, called the delivery company and they said the product did not arrive until 2 days later. Due to the weekend, the product won't arrive until at least next week and I ordered it on Wednesday.

Complete lack of customer service, I emailed them yesterday and still no response 24 hours later. No phone number to get hold of them either. False advertising and I will be reporting them.

20 de mayo de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi,

We are sorry to read this.

Please can you send your order details through Trustpilot and we will reach out to you.

Valorada con 1 estrellas sobre 5

It appears that there is no customer service

The website promises “Same day dispatch, next day delivery’.

I ordered a cover which was stated to be in stock, the requirements for next day delivery were met. I received an automatically generated confirmation of the order a couple of minutes later - then silence.

There has been no dispatch confirmation and nothing to state there would be a delay. The Customer Service number was not answered.

Hidden on the Customer Service page is the instruction to wait a week. This is not “next day delivery”.

This does not live up to the promise.

21 de abril de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Unfortunately, we cannot locate your order due to insufficient details left with your review. We have asked for details via Trustpilot to enable us to identify your order

Valorada con 1 estrellas sobre 5

Appalling Behaviour on Returns

Company are refusing a refund for a cover which broke after 6 weeks of use as their warranty does not cover anything caused by 'the weather'.

After escalating with Paypal they agreed to refund the item.

They then waited until the received and signed for the item (sent at my expense) before changing their position and refusing the refund.

I've given them the opportunity to address this, and if not I'll be reporting this as fraud to the authorities.

13 de abril de 2022
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Unfortunately, we cannot locate your order due to insufficient details left with your review. We have asked for details via Trustpilot to enable us to identify your order

Valorada con 1 estrellas sobre 5

Don’t trust this company

**Not sure where my refund is that you mention below** Don’t trust this company. I placed a wrong order and messaged the customer service team to organise a re-order of the correct product and a return for the incorrect order. Delivery and return with the courier took place yet this cowboy company still have my money attached to my return and are refusing to refund. Been chasing for a refund for near on 2months and they keep fobbing me off.

24 de noviembre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Phillipa,

We are sorry to read your review.

Please note, we do have to wait for the courier to return the products to us before a refund can be processed.
We can confirm your refund has been processed for you.

Valorada con 5 estrellas sobre 5

I am pleased with the cover !

Having chosen a seat cover from an extensive range of cover's, that would cover our two folding outdoor chair's, I was very pleased to see that A) it fitted well and B) it was of reasonably good quality. So far I am pleased with it.

31 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi,

Thank you for your great review.

Valorada con 1 estrellas sobre 5

Poor quality cover, poor aftersales service

You will notice there are no positive reviews of this company from customers who have had their covers for any duration of time. Click 1 star for details.

I purchased a large cover last summer. It started fading from black to grey almost immediately. A year later it is covered in tears and holes as the sun has made it extremely brittle. It is simply not fit for purpose.

I should be protected by the Consumer Rights Act however Garden Furniture Covers aren't interested. Complete waste of money. I would avoid at all costs and buy from a reputable company instead.

15 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Unfortunately, we cannot locate your order due to insufficient details left with your review. We have asked for details via Trustpilot to enable us to identify your order

Valorada con 5 estrellas sobre 5

Perfect cover for the Job

Perfect cover , as described it keeps the water out and the furniture protected throughout the winter period. Good quality, good price and good service.

7 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Matt,
Thank you for taking the time to offer your much appreciated feedback.

Valorada con 5 estrellas sobre 5

Does as described

The cover for my new cube of garden furniture is excellent. Has kept everything really dry in recent downpours, as it should!

7 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Thank you for your lovely feedback and review Lynne.

Valorada con 5 estrellas sobre 5

The website was easy to use with…

The website was easy to use with diagrams showing the different covers available showing all the dimensions which made it easy to find the right one. Ordering and payment is quick and easy and delivery prompt although the carriers caused problems due to changing delivery at short notice and not leaving package in safe place.

5 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Juile,
Thank you for using gardenfurniturecovers.com, we are really pleased to hear that you are happy with your product.

Valorada con 5 estrellas sobre 5

Garden furniture cover

I am very pleased with my garden furniture cover which has protected my furniture very well during this rainy summer. It was exactly what was needed and it was delivered on time.

4 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Rosemary,

Thank you for your great review.

Valorada con 5 estrellas sobre 5

Ordered garden furniture table cover

Ordered garden furniture table cover, as described, measurements as stated, delivered shortly and efficiently

4 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi,

Thank you for taking the time to offer your much appreciated feedback.

Valorada con 5 estrellas sobre 5

very fast service and good size cover…

very fast service and good size cover and good quality

2 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Alison,

We are so pleased to hear you are happy with the service and product you received. Thank you for your review.

Valorada con 4 estrellas sobre 5

Good value .arrived quickly

Good value .arrived quickly, quality as expected would purchase again from this supplier

1 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Linda,

Thank you for you honest review.

Valorada con 5 estrellas sobre 5

Quality covers

After getting a patio furniture cover from here, there was only one place to go for a BBQ cover.

1 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Peter,

Thank you for your positive comments.

Valorada con 5 estrellas sobre 5

I found the size I needed straight away…

I found the size I needed straight away and ordered it. It came promptly the next day and fitted perfectly as the draw string tightened and the cover stays put.

1 de octubre de 2021
Opinión espontánea
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Respuesta de Gardenfurniturecovers.com

Hi Gordon,

Thank you for your great review.

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