Gascoigne Halman  Opiniones 

RUDE!

I sent a polite enquiry through regards a property and received a 1 liner reply....no hello, thanks, nothing.

If that's how you speak with potential clients, then you don't deserve clients to have!!

Disgusting customer service.

I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable– clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.
I feel the landlord/letting agency seem more interested in taking your money than providing a habitable living space.
They’ve shown nothing but negligence and disregard for their tenants.

Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.

You provided an excellent and stress free service .

Thank you

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!

We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.

We've just bought a property through Gascoigne Halman and they have been super helpful and communicative throughout the whole process. Tracy Ryan in the Frodsham office has been lovely and always responded to our queries (however bizarre! We have asked a lot of questions haha!) promptly and happily! We never felt like we were too much trouble. Thanks to everyone at Frodsham Gascoigne Halman!

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).

I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

Have just Let an apartment from Gascoigne Halman Didsbury! Large deposit and £1600 per month! Apartment in a filthy condition,no windows can open as no key has been provided to open locks! No heating ,Hot Water as either owner,Gascoigne Halman representative,previous tenants turned off switches that marked Do Not Switch Off! Despite contacting them a week ago I am still in the same situation? They insist that I take holidays off work rather than send someone after hours or weekend? Sending emails to the Didsbury Rental Dept and the Manager of the Didsbury Office ,a week later in exactly the same situation?The only service they did promptly was to take my money and it appears they don’t want to do anything! I have invited the Manager to come and visit to see that the Inventory was either done many years ago or is a work of fiction? 1 week later and situation is exactly the same! I certainly could not recommend this company going forward!Mt only hope is someone senior within this company see this review and gets it sorted before the apartment makes me ill due to no ventilation,damp conditions!

Been a landlord for a number of years.
Lisa and her team provide an excellent management service.
I would highly recommend them.
Very professional.

Informed us that the property we were moving out of had been re-let. We then rushed to clear and deep clean the property. Rang several times on the day with no answer to then be told any day before Thursday would be ok. We were then informed by another call 10 minutes later that the property had infact not been re-let. Severe lack of communication therefore making us pay another month rent & bills.

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.

These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.

We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears.

After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property.

This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer.

We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up.

We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Advertised a flat to rent with the wrong information on it and put it down to a 'clerical error', meaning we had to find alternative accommodation at very short notice. Avoid

A big thank you to all staff at the Lymm branch and especially to Sam who dealt with the sale of my late mums house, Sam kept me updated at all times and was very professional, I would highly recommend Gascoigne Halman….
Laura Toseland

Robert at Tarporley Gascoigne Halman tried to sell me a property at £1.3million that was only worth £900k.
After noticing worrying signs on a new build home that I had originally place a bid on, I had a rics chartered surveyor both snag, and value the property.
224 faults were found, with an estimate of upwards £170k to correct them. It was valued at £900k as it was, or £1.1m max if completed to a high standard. Almost every unit had damage to them, the showers leaked water on the ceilings, electrics did not work. There was even a huge fly infestation in the loft. The list was scary.
I could have moved in to a dangerous property if checks had not been carried out.
I immediately informed Robert, however days later he stated how excellent the build was. Seemingly without a care of how dangerous this could be.
I removed my offer, and the house was placed back on the market days later with false information, and more worryingly, not mentioning a thing about the condition of the property.
I just hope whoever looks at it next has a full survey conducted, and fingers crossed there are no more like the one I was about to buy on his books, or GH as a whole.

28 March - Robert has emailed me to insultingly suggest that because I gave an advanced payment of £20,000 to the vendor, due to him being unable to continue the build due to debts, and which he can not afford to pay back until the property sells, I can sell the snagging report via him to any would be buyers.

I have informed him it can and should be given to any one looking at the property. Also the valuation can be given on request providing the chartered surveyor agrees to this.

Anyone looking to purchase a property at around £1.3m in East Cheshire that may be next to a garden centre ask him for a copy. Both he and the builder has one.

My partner and I were first-time buyers and engaged with Gascoigne a few months ago.

I don't know if it was because we were first timers, or if it was just the influence of a poor seller, but we were gazumped and the total lack of professionalism and a pure run around followed. Their team there have left a bitter taste in my mouth and given me a poor view of them.

If you're first-time buyers I cannot recommend engaging with the Glossop branch at the very least least.

Buying with a nearby competitor we found the experience was far better, with more updates, better information, and an increased amount of respect.

We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.

I cannot fault the excellent customer service received from Adam and the team at Heaton Moor branch. The sale of my property was marketed to a high standard in a friendly, helpful and professional manner, and achieved a quick sale.
Although my purchase of another property did not go ahead due to unforeseen circumstances I would have no hesitation in recommending Gascoine Halman in any future property transactions.

All was fine until we received a quit notice. They harassed us with emails asking when are you leaving? have you found a house? They even threatened to charge us double rent if we overstayed our due leave date. Disorganised and disoriented, all they care about is money. They will quickly collect your rent and deposit but take forever to refund it when you leave. I would rather remain homeless than stay in house managed by Gascoigne!