Ordered two sets of curtains online. Contacted them twice by email as the tracking wasn't working. Gave up tracking. Finally got a reply from the third email to say my parcel had been delivered. Wen... Ver más
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Consulta las opiniones de los clientes
keep sending email regarding return the item but there is no response from them. I have ordered 2 item from them but I wanted to return the one item because of poor quality. Customer service is very p... Ver más
I recently purchased bedding from Gaveno Cavailia and I’m absolutely thrilled with the quality! The fabric feels incredibly soft and comfortable, and the designs are both stylish and elegant. It insta... Ver más
Have used this company for the first time online and they were unfortunately out of stock of my item. After a short discussion on whether other stocked items would suffice we agreed to a refund. They... Ver más
Información sobre la empresa
Escrito por la empresa
At Gaveno Cavailia, we are deeply committed to delivering the highest quality and craftsmanship in every product we create. With years of expertise in the home textiles industry, our brand is known for its elegance, luxury, and meticulous attention to detail. Our carefully curated collection of bedding sets caters to a variety of tastes, from timeless classics to modern designs, all crafted from the finest materials for both comfort and durability. Each piece is designed to not only enhance the aesthetic of your home but also offer a luxurious and restful experience. We combine innovative techniques with traditional artistry to ensure that every item reflects sophistication, style, and enduring quality. At Gaveno Cavailia, we take pride in offering products that elevate your living space while providing the utmost in comfort and design.
Información de contacto
Reino Unido
- info@gavenocavailia.com
- gavenocavailia.com
2,4
Malo
26 opiniones
No ha contestado las opiniones negativas
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Gaveno Cavailia
Ordered curtains from them. When they arrived the width and drop where the wrong way round. After two weeks of emails back and forth they claimed I had ordered what I had received. When I asked for a refund they asked me to pay for return postage. I took them back to B&Q who where very helpful in providing a refund. Will not use this company again
15 de noviembre de 2024
Opinión espontánea
Respuesta de Gaveno Cavailia
Hi Scott!
Thank you for sharing your feedback with us. We're really sorry to hear that your experience didn’t meet expectations. We understand your frustration, and we want to ensure we address your concerns.
It seems that your order was placed through a different platform, so we may not have direct access to your order details. However, we take customer satisfaction seriously, and we’d love to look into this further. If you could reach out to us directly at info@gavenocavailia.com, we’ll do our best to resolve the issue or guide you to the right place for assistance.
We appreciate your feedback, as it helps us improve. We hope we can have the opportunity to make things right for you.
Best regards,
GC Gaveno Cavailia Support Team
Avoid dealing with customer services
Ordered two sets of curtains online. Contacted them twice by email as the tracking wasn't working. Gave up tracking. Finally got a reply from the third email to say my parcel had
been delivered. Went onto tracking to find that parcelforce had left it at someone else's property. Had the photographs to prove it. Emailed the company who basically said they had sent it to my address and it wasn't their problem. They then ignored any further correspondence. Had to track the parcel with parcelforce. Ignorant, rude and childish behaviour. I'm amazed they sell anything with their attitude towards the general public. Steer clear.
20 de noviembre de 2024
Opinión espontánea
After receiving a duvet
After receiving a duvet , I was appalled at the standard and the smell ( smells like wet dog ) iv tried to contact this company numerous times to no avail. I would not recommend them at all !!
20 de agosto de 2024
Opinión espontánea
We have NOT received our order.
We have NOT received our order.
Despite 4 emails. We cannot get in touch with the company. I feel like I've been treated.
1 de mayo de 2024
Opinión espontánea
Quality feel to their products
Quality feel to their products! Highly recommend! Also got 15% off for signing up!
20 de mayo de 2024
Opinión espontánea
Respuesta de Gaveno Cavailia
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to keep doing what we love.
If there's anything more we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to serving you again soon!
Thanks again for your support!
Regards,
GC Gaveno Cavailia Support Team
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