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Gemcara Opiniones 

12
•
TrustScore: 3 sobre 5

2,9

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2,9

Medio

TrustScore: 3 sobre 5

12 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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2,9

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(12)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

So it began with a simple ring building…

So it began with a simple ring building experience. Got it set up for a reasonable price, then paid extra for expedited shipping. Expedited shipping date came, went. They offered an in store credit to rectify. I didn’t accept because I won’t be shopping there again. The day comes for it to arrive, and boom. They got the address wrong despite me correctly entering it. The whole experience is crap and I’m now trying to get my money back. Don’t buy from here.

14 de agosto de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Jacob,

We’re very sorry for the inconvenience this has caused. This is certainly not the level of service we aim to provide, and we apologize for falling short on this occasion.

Your order was specially created for you, which extended the processing time.

We can see that a member of our team has already reached out via email. If there’s anything further we can assist you with, please don’t hesitate to contact us at sales@gemcara.com.

We’d really appreciate the opportunity to make this right for you.

Kind regards,
Gemcara.com

Valorada con 5 estrellas sobre 5

Beautiful ring that was as good as…

Beautiful ring that was as good as advertised. The extra gift was good as well! 10 out of 10.

10 de agosto de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Kevin,

We’re delighted to hear that you’re happy with your beautiful ring and that you enjoyed the free gift as well!

Thank you for your kind review and custom. We hope to see you again soon.

Kind regards,
Gemcara.com

Valorada con 5 estrellas sobre 5

Beautiful

I love my ring!
Excellent quality and fast delivery.

22 de julio de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Beate,

We are delighted to hear that you love your new ring. It is wonderful to know that you are happy with both the quality of your purchase and the service you received. Your kind feedback truly means a lot to us.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Gemcara.com

Valorada con 4 estrellas sobre 5

Product showed up on time and she loved…

Product showed up on time and she loved it! Thank you for the free necklace as well that was a nice surprise!

13 de julio de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Bryan,

We are delighted to hear that your order arrived on time and that your gift was so well received. It is also lovely to know the complimentary necklace was a welcome surprise and made the experience even more special.

Thank you for taking the time to share your kind words. We truly appreciate your support.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Gemcara.com

Valorada con 1 estrellas sobre 5

Go anywhere else but here

The ring showed up nothing like the picture. The engraving on it was crooked and not aligned with the band, some of the words were literally off the band. The colors were supposed to be orange & green and it showed up 10x tinier than in the picture & the color orange was a faded yellow. NOTHING LIKE THE PICTURE. AND TOOK A MONTH TO SHIP. STAY AWAY!!!!!!! Awful awful awful. Your better off going to Walmart & shop their jewelry section

11 de julio de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Mom of Five,

We are sincerely sorry to hear that the ring did not meet your expectations and for any disappointment caused.

We understand your concerns regarding the engraving, the appearance of the colours, and the overall look of the ring compared to what you expected. We also apologise for the delay in receiving your order.

We do include details such as dimensions and specifications on our product pages to help give a better idea of the item, but we appreciate that sometimes things can still feel different in person.

We can exchange it no problem, and we also offer a 60-day return policy.

We have requested additional information from you, please respond to our request so we can assist you further.

Kind regards,
Gemcara.com

Valorada con 1 estrellas sobre 5

I do not recommend

I do not recommend. I spent $600 on a ring and paid extra for it to be shipped earlier. They have been no help. I called usps and they said they haven’t even received the ring yet. But the lady I talked to in the chat of gemcara said it was shipped. They don’t even have a number to call. I was supposed to ask my girl to marry me next week and now I can’t. Now I have to save up again for another ring.

27 de junio de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Nate,

We are sincerely sorry for any inconvenience caused. This is certainly not the experience we want for our customers.

Please be assured that your order has already been shipped. We always guarantee delivery of all our orders, and if in rare cases that an order is lost in transit, we will always arrange a resend or refund.

We can see that you have been assisted with this matter. If there's anything else you need, please send us an email at sales@gemcara.com.

Kind regards,
Gemcara.com

Valorada con 1 estrellas sobre 5

Bad communication, misleading infpormation on delivery date and none responsive

On June 3rd. 2026, I ordered an engagement ring from Gemcara as their site said I would have the ring by June 12th.
I received a confirmation of the order on June 3rd, but it stated that the ring will arrive between June 12 and 15th.
This was not acceptable to me as I will be flying out to Jamaica on June 15th early morning and so I replied with a message letting them know that if I could not receive the ring by June 13th. the latest, I would like to cancel the order.
I did not get a response from them so I engaged a chat with Hannah on June 5th at which time she said she would check and let me know. I even offered to pay extra as I needed the ring to propose when I get to Jamaica . She said she would definitely get back to me.
I did not hear back from her and just today June 8th. I received an email from Ana stating the following:
Ana (Gemcara)

7 Jun 2026, 13:18 IST

Hello Maurice,

Unfortunately it will not be possible to guarantee the delivery for before the 13th. We are truly sorry about this, your order will be delivered between June 12th and 15th.

Please let us know if we can be of any further assistance.

Kind regards
Ana
Gemcara Customer service
I have requested they cancel the order and refund me the money as I now have to pay more for another ring on Amazon in order to meet my deadline. I am yet to receive a response confirming cancellation and/or refund.
Bad communication, misleading information on delivery date and none responsive.
NOW YOU REPLY SAYING I WAS ASSISTED?
No, I was not assisted. From June 3rd, I asked to cancel my order if not going to receive it by the date it originally stated. I have already bought another ring and am only getting engaged to obe person, so keep your ring and return my money please.

2 de junio de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Maurice,

We are sincerely sorry for any inconvenience this has caused you. This is certainly not the experience we want for our customers.

Your order had to be created, which extended the processing time. However, we completely understand your concerns regarding the delivery timeframe and the importance of receiving the ring before your planned trip.

We can see that you have been assisted with this matter. If there's anything else we can help you with, please send us an email at sales@gemcara.com.

Kind regards,
Gemcara.com

Valorada con 1 estrellas sobre 5

My ring didn't leave their facility…

My ring didn't leave their facility until the day it was supposed to be delivered. I still haven't received my order a week after it was supposed to be delivered. I'm starting to think this company is a scam because they are not getting back to me after multiple emails and waiting in the chat and never getting a response.

11 de mayo de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Carl,

We are sincerely sorry for the inconvenience caused. This is certainly not the experience we aim to provide for our customers.

We have also seen that a member of our team has already responded to your email, we are here to help and will make sure this is followed up on properly and resolved for you.

If there's anything else you need, please send us an email at sales@gemcara.com.

Kind regards,
Gemcara.com

Valorada con 5 estrellas sobre 5

WOW!!

Wow, this company is amazing! After I made my selection(very hard as everything is just fabulous), the process was seamless. Customer Service was first class. I was kept informed at all times through to successful delivery. The ring is just gorgeous, the level of detail is second to none...it is very obvious that it was handcrafted with great care and precision. I love it and won't take it off now! A huge thank you to all at Gemcara. I can't recommend them highly enough. I will be back, that's for sure!

27 de abril de 2026
Opinión espontánea
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Respuesta de Gemcara

Hi Dean,

We are delighted to hear how much you enjoyed your experience with us and that you’re so happy with your ring. It’s wonderful to know everything went smoothly and that our team kept you well informed along the way.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Gemcara.com

Valorada con 1 estrellas sobre 5

NOT recommended

I ordered an engagement/promise ring with delivery by April 28th. I had a trip foreign trip planned and planned to propose.

Gemcara did NOT deliver as they stated. The ring hasn't even left their facility as of the 28th. My ring did not arrive and my entire trip and plan was ruined.

They didnt even care and offered an insulting 5% refund.

DO NOT trust their delivery guarantee. They have absolutely ruined a very expensive trip and what was supposed to be an amazing night.

28 de abril de 2026
Opinión espontánea
Logotipo de Gemcara

Respuesta de Gemcara

Hi Brandon,

We’re very sorry for the inconvenience this has caused. This is certainly not the level of service we aim to provide, and we apologize for falling short on this occasion.

Your order was specially created for you, which extended the processing time.

We can see that a member of our team has already reached out via email. If there’s anything further we can assist you with, please don’t hesitate to contact us at sales@gemcara.com.

We’d really appreciate the opportunity to make this right for you.

Kind regards,
Gemcara.com

Valorada con 2 estrellas sobre 5

Waste of time and money

$100 ring came in a shitty cardboard box that was completely destroyed and dirty upon arrival. Foam ring insert is bad quality. The necklace I got came with missing diamonds as-well. Attempted to contact customer support just to be met with absolutely nothing all 3 times I tried to get into contact with them.

9 de diciembre de 2025
Opinión espontánea
Logotipo de Gemcara

Respuesta de Gemcara

Hi Colton,

We are truly sorry for the experience you’ve had with us. This is certainly not the level of service we aim to provide, and we sincerely apologize for the issues with your order.

We understand your frustration regarding the packaging and product quality. We can arrange an exchange for you, and please note that we also offer a 60-day return policy.

We see that one of our agents has already reached out via email. Please respond to that message so we can assist you further and resolve this as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Kind regards,
Gemcara.com

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