GemstoneBank.com Opiniones 12

Hi all, Please don’t trust this company. I placed an order and paid for it. They sent me an email saying the order shipped and it would take 5 weeks. After 5 weeks I did not receive the order and emailed them. They did not respond so I created a dispute with the bank. Then they got upset and emailed me saying they never received my email and my order shipped.

I told them I would only drop the dispute if they could prove the order is coming to my address and name with a US carrier. They could not provide that evidence saying the tariffs and backlog caused the delay. They say it should arrive in 14 days but the tracking info they sent me on 17track website (which never stated my name and address ) says 45 additional days after being shipped on Oct 31st and getting on a plane on Nov 5th. They also gave me a handwritten note with my name saying it shipped. They have also sent warehouse photos of packages which could have came from anywhere on the internet or AI. They also sent me an official notice about mail being suspended as of November 18th which contradicts their tracking information.

On top of that they constantly emailed and messaged me saying they will take legal action if I didn’t drop the dispute. AVOID buying here at ALL costs! Terrible!

Fake certificates and fake gemstones

Ordered my ring and got an email confirmation immediately, another email the next day saying the ring had been shipped and ut was delivered within 24 hours of shipping even to Northern Ireland which usually takes a day or two later!

The ring itself is absolutely beautiful. Exactly as described and the packaging was great.

I purchased via the website link on their instagram account.

Not cooperative
Cheap people

I am writing this to warn others about this fraudulent seller who scammed me. I purchased what was claimed to be a genuine Alexandrite stone, and the seller provided a certificate to "prove" its authenticity. However, after receiving the item, I had it examined by a certified gemologist who confirmed that the stone is not Alexandrite at all — it's a fake, and the certificate is also forged.

I have gathered all the necessary evidence and documentation to support my claim, including expert verification and communication records with the seller. When I confronted the seller with the proof and requested a refund or resolution, he immediately blocked me and cut off all contact.

This behavior clearly shows bad intent and dishonest business practices. I strongly advise everyone to avoid dealing with this seller. He is a complete fraud and should not be trusted under any circumstances.

Thank you Gemstones team, I have received my delivery today. Both gemstones have their gem identification reports, plus I am a VIP Customer now, with 15% off on next offer. The discount coupon code can also be used by family members and friends also. Really great deal! The gemstones are marvellous, will surely re-direct to your online service.

What we paid for was not what we received. Garbage

Ordered my stones on the 11th November
Didn’t get a delivery date ?
Asked for a delivery date got a Royal Mail tracking number sent to me.
The stones arrived in London airport, then were sent to Scotland….
I live in York ! When asked why my stones had been sent to Scotland 200 miles away from me when I live in York “has to pass through York to get to Scotland from London”🤷🏻‍♂️, got told not to worry my order will be with me in a few days….. that was two weeks ago. Have asked why my order was sent to Scotland….. no reply!
Asked again when my order would be arriving….. no reply !
Just had to contact my bank to start reclaim procedures. I don’t want to do this I just want my order 🤷🏻‍♂️🤷🏻‍♂️
I’ve lost hope of my little boys Christmas present arriving. All the reviews I have read on these guys is all very positive so can’t work out why my order is so screwed up.
In reply to Gemstones reply. Right this is what happened I got intouch with Royal Mail they said that the delivery address on the package was different to my address, I checked and all the details I put in at point of purchase was correct. So not my fault and Royal Mail said I couldn’t do anything anyway as it could only be the sender who could sort it out. I notified Gembank. Who didn’t offer me a we will send you another lot of the same amount because we got it wrong🤷🏻‍♂️. They just kept asking me to stop the bank reclaim order. All I wanted was what I paid for. ! I’m not going to pay for goods that have been sent to the wrong address by no fault of my own. It was a simple fix but they only thing they offered was a 60% discount on my next order……🤷🏻‍♂️🤷🏻‍♂️

I recently delved into the captivating world of gemstones through GemstoneBank.com, and I am compelled to share my extraordinary journey with fellow admirers of these precious gems. This online platform has truly raised the bar for excellence in the gemstone retail realm.

To begin, the website's interface exudes both sophistication and user-friendliness. The seamless navigation through GemstoneBank.com's extensive gemstone collection is facilitated by a thoughtfully designed layout that impeccably showcases each piece. The high-resolution images provide a vivid and accurate portrayal of the gemstones, empowering customers to make well-informed decisions from the comfort of their homes.

What sets GemstoneBank.com apart is the unmatched variety and quality of gemstones it offers. Whether you are an experienced collector or a newcomer seeking a special piece, the diverse range caters to all tastes and preferences. Each gemstone is accompanied by comprehensive information, ensuring customers are well-acquainted with the origin, cut, and authenticity of the stones.

The commitment to transparency and ethical sourcing further distinguishes GemstoneBank.com. The platform takes pride in providing conflict-free gemstones, establishing trust with customers who prioritize ethical and sustainable practices in their purchases.

From the moment I initiated my order to the prompt and secure delivery, the customer service at GemstoneBank.com deserves accolades. The team not only possesses in-depth knowledge about their products but also consistently goes the extra mile to ensure customer satisfaction. Any inquiries or concerns are addressed promptly, showcasing a dedication to excellence in customer care.

In summary, GemstoneBank.com has surpassed my expectations in every aspect. The combination of a user-friendly interface, an extensive and exquisite collection, ethical practices, and exceptional customer service positions it as the premier destination for top-tier gemstones. I wholeheartedly recommend GemstoneBank.com to fellow enthusiasts and eagerly anticipate future purchases with confidence and enthusiasm.

VERY UNPROFESSIONAL AND DON'T HAVE BUSINESS ETIQUETTE. NO SHOP OR AUTHENTICITY.