Gemstone Lights Canada Ltd. Opiniones 

3685
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love our Gemstone lights. You will never be disappointed in these. This company stands behind its products and has constantly made upgrades for everyone's systems. In a world where companies have chos... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de artículos de iluminación
  2. Tienda de iluminación

Sobre Gemstone Lights Canada Ltd.

Escrito por la empresa

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

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3 estrellas
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1 estrella

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4,9

Todas las opiniones

(3685)

167 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love the lights

Love the lights, we have had them installed now for 4 months and they have been great.

13 de febrero de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for your review! We are so happy that you are loving the lights!

Valorada con 5 estrellas sobre 5

Love are Gemstone lights

Love our Gemstone lights. You will never be disappointed in these. This company stands behind its products and has constantly made upgrades for everyone's systems. In a world where companies have chosen to take shortcuts and forget about you after the sale, I can't say enough great things about them. Thanks Gemstone, for taking care of us

29 de mayo de 2026
Opinión espontánea
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you for your review! We’re so glad you’re loving your Gemstone Lights and appreciate your kind words about our team and support. Taking care of customers after the installation matters to us, and we’re grateful for your trust.

Valorada con 1 estrellas sobre 5

I installed this system about 2-3 years…

I installed this system about 2-3 years ago and now they want to charge me $390 for a new update to install controler hub 2 and i dont think this is fair after spending so much money to install this system and having to pay $390 for the new update

25 de mayo de 2026
Opinión espontánea
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you for your feedback. We want to clarify that Hub2 is not a required software update to keep your current system working.

Your system is still supported and will continue to provide the functionality it was designed for.

Hub2 is an optional hardware upgrade to our newer controller platform, with additional features and capabilities. The cost covers the new hardware, setup, and installation required for the upgrade.

Upgrading is completely optional. Customers can choose to move to the newer platform if they find value in the additional features.

Valorada con 1 estrellas sobre 5

Not honoring watantee

We had ours installed in 2021. Horrible experience. The lights are fading in spots and discolored throughout. There are a lot of colors we can’t use because the color is off on some of the segments. The motors run loud. Our installer went out if business. They won’t honor the warranty. And the newer designed systems are incompatible with the old system. We custom designed our eaves for these lights so we will have to replace the entire Gemstone system, plus our younger and groove cedar with it. Gemstone has not been helpful at all. We are getting a nice system installed and we will not use gemstone.

15 de julio de 2025
Opinión espontánea
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Hi Kristen, thank you for bringing this to our attention. We’d like the opportunity to review the details of your system and what has happened so far. Please contact our support team directly at support@gemstonelights.com or (888) 908-2675 so we can look into this with you.

Valorada con 5 estrellas sobre 5

Excellent job by Gemstone Lighting

I’m extremely happy with the work Gemstone Lighting did on my home. They installed exterior lighting, and the whole experience from start to finish was excellent.
The installation was done by CMD Electric Limited, and they did a fantastic job. The team was professional, punctual, and clearly took pride in their work. They worked efficiently and paid great attention to detail, making sure everything looked clean and perfectly aligned.
The final result looks amazing—my house has a whole new look, and the lighting really enhances its appearance. It’s both functional and visually impressive. You can tell the quality of the product and workmanship is top-notch.
I would highly recommend Gemstone Lighting to anyone looking to upgrade their home’s exterior. They did a great job!

31 de octubre de 2025
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for the thoughtful review! We’re glad to hear the experience was excellent from start to finish, and we’ll be sure to pass your kind words along to CMD Electric Limited. It’s great to hear their attention to detail showed in the final result. Enjoy the new look of your home!

Valorada con 5 estrellas sobre 5

Mechanical Energy installation Gemstone

Tony and his team at Mechanical Energy did a great job installing our Gemstone lights. Seamless process, Good overview of the product. Highly recommend them.

11 de mayo de 2026
Opinión espontánea
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thanks so much for taking the time to leave this. We're glad Tony and the Mechanical Energy team made the whole process feel seamless. We’ll be sure to pass the kind words along to them!

Valorada con 5 estrellas sobre 5

The lights are great

The lights are great, and the customer service is awesome. I needed them to come out twice to fix some wind damage done to the tracks, and they did it fast and professionally without charge. The lights themselves very body in my neighborhood love so very customizable and the colors you can literally do any color design and pattern, the new app even does the holidays for you. so you never miss one

21 de junio de 2025
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for your kind words! It's awesome that you're enjoying the endless color patterns and the autopilot feature. We know wind damage can be a pain, so we’re happy your installer could get those tracks fixed up for you quickly. Thanks for being part of the Gemstone Lights family!

Valorada con 5 estrellas sobre 5

These lights are great

These lights are great! We will have so much fun programming them with all of the options it offers!!!

23 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We are so glad you’re loving them! There really are endless possibilities. Have fun experimenting!

Valorada con 5 estrellas sobre 5

Excellent quality and service

Excellent service, warranty and beautiful product!

3 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for the kind words! We take a lot of pride in our service standards, warranty, and products. We're so glad you're enjoying the lighting system!

Valorada con 5 estrellas sobre 5

Very good exalted

The gentleman than install was professional

19 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We're so glad the journey with Gemstone Lights has been smooth! Thank you for your kind words!

Valorada con 1 estrellas sobre 5

Love the lights but the training and/or…

Love the lights but the training and/or instructions are inadequate.

10 de febrero de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We are so glad you love the lights! We try to keep our learn section up-to-date, and our support staff are on stand-by to help troubleshoot or if you would like help with a feature. If you are open to it, we would love some more details. Please email us at support@gemstonelights.com

Valorada con 5 estrellas sobre 5

Tony and his team were great from start…

Tony and his team were great from start to finish. The app is great and you have a lot control for lighting.
Glad I have Gemstone!

10 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We love hearing that Tony provided such a great experience! We'll be sure to pass your kind words on to him and his team. We’re so glad you’re enjoying the app and the system—welcome to the Gemstone Lights family!

Valorada con 5 estrellas sobre 5

Amazing experience!

Silver Bells Lighting was great work with from start to finish! Travis was extremely helpful and answered all questions. I’m really pleased with everything!

12 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

It is awesome to hear that Silver Bells Lighting provided an exceptional experience for you! I will be sure to pass along the kind words to Travis and the Silver Bells Lighting Team. Welcome to the Gemstone Lights Family!

Valorada con 5 estrellas sobre 5

Everyone was professional and helpful

Everyone was professional and helpful. We love the difference the lights make over the lanai.
Should have done it sooner!

11 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for sharing! We take a lot of pride in making the install process as professional and seamless as possible. The lanai is one of our favorite spots to light up. Enjoy your new system!

Valorada con 5 estrellas sobre 5

Gemstone Lights make your home pop

Jason and his crew installed our lights in less than a day and man they look great. I have had a few hiccups with the system since it was installed, but It has only taken a phone call or a text message to get Jason’s help. I would definitely recommend Gemstone lights to anyone as the app is very user friendly and has many preset settings. The lights are also individually addressable so I can customize the color of each led to create my own custom lighting designs.

7 de junio de 2025
Opinión espontánea
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for the review! It is great to hear that Jason and his team provided such an efficient installation for you and has been a great help since. We're thrilled you are having fun with the custom designs and the individually addressable LEDs; it’s truly the best way to make your home look unique for any occasion. Thank you for the recommendation and welcome to the Gemstone Lights family!

Valorada con 5 estrellas sobre 5

Great company

Great company, service and product. Chris Smith the owner/installer was fantastic. Very satisfied.

5 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thanks for the review! It’s great to hear that Chris provided a fantastic experience and that lights are meeting your expectations. We will be sure to pass along your kinds words to him and his team.

Valorada con 5 estrellas sobre 5

Beautiful addition to our home

Priced right, efficient install, gorgeous lights - we love them!

4 de marzo de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We're so glad you're loving the system! It’s wonderful to hear the installation went smoothly and that the lights are a beautiful addition to your home.

Valorada con 5 estrellas sobre 5

Lights Unlimited

Lights Unlimited was very professional and polite.

23 de enero de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

That is so great to hear! Welcome to the Gemstone Lights family!

Valorada con 5 estrellas sobre 5

Great service- installation done…

Great service- installation done quickly. The installers were friendly and efficient!

26 de febrero de 2026
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

We love hearing this! Our installers strive to make the process as seamless as possible so you can get straight to enjoying your lights. Thank you for choosing Gemstone!

Valorada con 5 estrellas sobre 5

Phenomenal service

Phenomenal service! Amazing staff who responded quickly to our call to have the lights installed.

24 de diciembre de 2025
Logotipo de Gemstone Lights Canada Ltd.

Respuesta de Gemstone Lights Canada Ltd.

Thank you so much for the kind words! We really appreciate you sharing your experience.

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