Gentle Touch Star Cleaning Services Opiniones 33

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Outstanding service! The cleaning team from Gentle Touch went above and beyond to ensure every corner of my home was sparkling clean. They were punctual, professional, and incredibly thorough. I was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really great work. Arrived on time and did a fantastic job cleaning the property. I would happily use them again.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very professional company, got back to me straight away. I needed a top up clean for my flat as new tenants were moving in and the previous cleaners used by my tenants was unsatisfactory. Gentle To... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used Gentle Touch Star Cleaning Services for an end of tenancy clean at the recommendation of the estate agent. Their service was so great we asked them to come and clean our main property the fol... Ver más

Información sobre la empresa

  1. Servicios de limpieza

Escrito por la empresa

For over 20 years, Gentle Touch Star has built a trustworthy reputation. Our team of cleaning professionals are experienced and highly trained with an admirable work ethic. Today, more than ever, it is crucial to maintain a clean and hygienic environment to live and work in for yourself, your colleagues and your family


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

33 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Really great work

Really great work. Arrived on time and did a fantastic job cleaning the property. I would happily use them again.

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you so much for your kind feedback.
We’re really glad to hear you were happy with the service, and that everything was completed on time and to your expectations.

It will be a pleasure to assist you again whenever you need.

Valorada con 5 estrellas sobre 5

Amazing cleaning company

Wow! A truly five star experience from beginning to end. I was recommended to Gentle Touch Star and they were fantastic. I had to organise my brother’s end of tenancy clean for him as he is terminally ill and had to move in with me in Devon. I was impressed with everything from the swift initial response to my inquiry email, the empathy shown to me when I explained the circumstances, the efficiency and speed at which the clean was carried out, the hassle free organisation for collecting and returning the keys, right through to a great amount of photos of the each room after the clean. The rates were super competitive too which really was the icing on the cake.
I would 100% recommend this company.

24 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top up Clean for new tenants

Very professional company, got back to me straight away. I needed a top up clean for my flat as new tenants were moving in and the previous cleaners used by my tenants was unsatisfactory. Gentle Touch Cleaning were fantastic, the flat is now gleaming !
Thank you! Would strongly recommend this cleaning company.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Sarah! Thank you so, so, so much for the great review, we really appreciate it. Regards, Gentle Touch Star - Office ⭐

Valorada con 5 estrellas sobre 5

Perfect !

From the quote to the completion of the job, Gentle Touch has showed exceptional customer service. Luiza, my key contact, helped to coordinate needs and enquiries with the cleaners and was particularly responsive. The cleaners were also polite and organised with great results at the end

18 de junio de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Fiona! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

I At the end of my tenancy

I At the end of my tenancy, I requested this company to clean my flat. They worked for about five hours, and everything was done perfectly.

12 de mayo de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Ayeh! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

very satisfied with the team’s work

very satisfied with the team’s work, apartment looks shiny and like new! Most efficient and friendly as well

7 de mayo de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Cassem! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

Delighted

It was very easy to get a quote with a prompt follow up for my specific requirements. The cleaning term were polite and very efficient. The results far exceeded my expectations and I was delighted with the outcome. I wouldn't hesitate to recommend Gentle Touch.

3 de febrero de 2025
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you so much! We really appreciate it!

Valorada con 5 estrellas sobre 5

As always an outstanding service

As always an outstanding service. I have used Gentle Touch Star Cleaning Services with various different properties, and always the clean as been top notch.
Thank you Luiza!
Would highly recommend.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Dom! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

Gentle Touch did a great job

Gentle Touch did a great job on my end of tenancy clean-up. It is now in a far better state than when I first moved in!

3 de junio de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Dear Nick,

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback!

Best regards,
Gentle Touch Star 💫

Valorada con 1 estrellas sobre 5

Avoid to be stressfree later on

They are an expensive company and will charge you a significant amount for end-of-tenancy cleaning. Additionally, your landlord might deduct these charges from your deposit.

They make false promises or guarantees about rectifying any cleaning issues that arise later, claiming they will clean it for free, but they end up asking for more money to do so.

They seem to have a side business with building management for end-of-tenancy cleaning, which results in you being charged twice.

To avoid extra charges, ensure that everything you want cleaned is specified in writing, including hall carpets, sofas, mattresses, bathrooms, cupboards, and chimneys. Otherwise, they may leave out additional items, and building management will charge you a hefty fee.

Their workers are skilled but do not understand English. If you provide any cleaning instructions at the house, they might not comprehend, and there will be no guarantee on that task. It is better to email your instructions.

They do not clean the balcony unless you specifically mention it as part of your flat. Be sure to mention the balcony, chairs, tables, and everything else that needs cleaning.

15 de junio de 2023
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Dear Ankit ,

Thank you for your message and for sharing your concerns.

We assure you that we strive to provide comprehensive and transparent communication with all our clients. Upon booking our services, we send detailed information via email, including service descriptions, pricing, and any relevant terms and conditions.

Regarding the cleaning of your property, we would like to clarify that it has been a year since we last provided our services. Rest assured, our team is committed to delivering high-quality cleaning results and addressing any cleaning issues promptly.

We value your feedback and take it seriously. If there are any specific concerns or requirements regarding the cleaning of your property, please feel free to communicate them with us directly. We are here to ensure your satisfaction with our services.

Thank you for choosing us for your cleaning needs.

Best regards,
Gentle Touch Star

Valorada con 5 estrellas sobre 5

Perfect service

Punctual, friendly, excellent work done!

18 de mayo de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you so much !

Valorada con 5 estrellas sobre 5

I had a wonderful experience with this…

I had a wonderful experience with this company. They did an excellent job in my property. I definitely recommend!

2 de enero de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Andrea! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

Excellent service honest and…

Excellent service honest and trustworthy company and I would 1000 percent recommend

4 de abril de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

Great staff

Great staff

30 de abril de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Etyenne! Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

End of tenancy clean

Professional, on time and friendly staff!

We used Gentle Touch Star Cleaning for an end of tenancy clean and they did such a good job we got our full deposit back in no time!

10 de febrero de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Hello Rob!
Thank you so much for the good review, we really appreciate it.

Have a lovely day!
GTS ✨

Valorada con 5 estrellas sobre 5

I needed a deep cleaner from this…

I needed a deep cleaner from this company, I received very good service, they were super polite and helpful, the service was very well done down to the smallest details, I recommend cleaning services from this company

19 de marzo de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you so much !!!

Valorada con 5 estrellas sobre 5

Top-notch cleaning services

Outstanding service! The cleaning team from Gentle Touch went above and beyond to ensure every corner of my home was sparkling clean. They were punctual, professional, and incredibly thorough. I was amazed by the attention to detail and the level of care they put into their work. My house has never looked better! I highly recommend Gentle Touch to anyone in need of top-notch cleaning services.

Thank you for exceeding my expectations!

5 de abril de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you so much !!!

Valorada con 1 estrellas sobre 5

Gentle Touch - It isn’t !

Having instructed Gentle Touch to carry out an end of tenancy clean, I must warn potential customers of the shoddy and careless standard of cleaning. The house was still filthy after the cleaners left. I photographed the worse areas and sent an email to the company. I received an email from the office saying they would send someone to clean the floor “ ..,to my satisfaction “. I explained that it was not a question if my satisfaction but they should be cleaning of the other areas to the professional standard I paid for.

I also had to show the cleaner how to clean the door and the washing machine, which to his credit, he did do.

A colleague of his arrived to assist as he soon realised the scale of the work required. He said that cleaning the window frames was not included in a professional clean. I had no energy to dispute this, but all the other companies I have used, have automatically cleaned the window frames. In addition to all of this, I needed to remind them to clean the fire place.

I shan’t be contacting the owner about this, as he said that he wouldn’t send anyone back.

I should not need to spend my afternoon supervising someone I have paid to do a job and send another cleaner after them. This is at all what one would expect. Gentle Touch - it certainly isn’t!

4 de marzo de 2024
Opinión espontánea
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Respuesta de Gentle Touch Star Cleaning Services

Thank you for your feedback. We deeply regret that our service did not meet your expectations and for the inconvenience caused.

We take your concerns seriously and apologize for the shortcomings in the cleaning service provided. Our goal is to deliver a professional and thorough clean, and it is clear we fell short in this instance.

We will address your specific concerns:

Areas Not Cleaned to Standard: We apologize that some areas were not cleaned to the professional standard expected. We will retrain our team to ensure these issues do not recur.

Communication: We regret any misunderstanding regarding the scope of the clean, particularly the window frames. We will review our service descriptions to avoid such confusion in the future.

Supervision: It is unacceptable that you had to supervise and instruct our cleaners. We will ensure our team is better prepared and equipped to complete their tasks independently and to a high standard.

We value your feedback as it helps us improve our services. While we understand your frustration, we hope you might reconsider contacting us directly so we can rectify this situation and restore your confidence in our services.

Thank you for bringing these issues to our attention.

Kind regards,

Gentle Touch Star Cleaning Services Ltd

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