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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would us... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This complaint is made with the joy and pride of an amazing family. They are a family run business that are so kind and supportive that make you feel very welcome. They have very wide range of mineral... Ver más

Valorada con 5 estrellas sobre 5

I was looking for healing stones as a special gift for a friend. GeoFossils trades mainly online, but when I rang Kim, the person who runs the company, she said I could go to their warehouse and cho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a wonderful place! The lady who runs Geo Fossils was so warm and welcoming and was super helpful when it came to understanding what these crystals can do :)

Información sobre la empresa

  1. Tienda de insumos de metafísica
  2. Tienda de decoración e interiorismo
  3. Tienda de materiales educativos
  4. Tienda de regalos
  5. Joyería
  6. Tienda de piedras preciosas

Escrito por la empresa

GeoFossils is a passionate, family-run business based in Twickenham, Greater London, dedicated to bringing you the finest selection of crystals, fossils, and rare minerals. Whether you're a seasoned collector or just beginning your journey, we’re here to help with all your holistic and spiritual needs. With over 600 different types of crystals, tumble stones, and crystal sets in stock, as well as a wide range of ritual essentials, we are your ultimate one-stop shop. Join our vibrant community on Facebook and Instagram, where we host engaging live shows every week. Discover, learn, and shop our carefully hand-picked treasures, with fresh new stock showcased in every event. We can't wait to share our passion with you!


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Unhappy customer

Since writing below I have had a reply which I do appreciate. I am aware that refunds take time and so will wait for this to arrive.
I appreciate the offer of reserving a Selenite charging disc but I have managed to get one from the crystal shop in Taunton.
I will consider ordering in the future should I need something.

When I placed my order it was for one main item a Selenite charging disc but was also drawn to another item so I decided to add. There was nothing on the website stating either item was out of stock. I receive an email stating one item was despatched which was not the item I really wanted but thought perhaps the other item would be despatched separately but that was my first mistake as the next day I was emailed telling me I would be refunded. I was not happy and emailed back and received an email which I feel was not good. I had advised that they could collect but after reading the returns policy I knew that would not happen so I sent the unopened package by last Friday which GeoFossils received on Monday 20/04/2026 in the morning and I know as it was tracked but still not heard about a refund. I will give it a few more days to see if a refund has been done before taking this matter further. Ian Radford

15 de abril de 2026
Logotipo de GeoFossils®

Respuesta de GeoFossils®

Hi Ian,

Thank you for your feedback — we genuinely appreciate you taking the time to share your experience.

You’re absolutely right that part of your order was unavailable after purchase, and we understand how disappointing that is, especially when it was the main item you wanted. As soon as this was identified, we issued a refund for the out-of-stock item and sent the remaining item that was available. We also provided a credit voucher to cover your shipping costs for a future order.

Following your return, your refund is currently being processed, and this can take a few working days depending on your payment provider.

We always aim to keep our stock levels accurate, but on rare occasions discrepancies can occur, and we’re continuously working to improve this.

We’re also more than happy to notify you as soon as the Selenite charging disc is back in stock if you’d still like one reserved.

If there’s anything further we can do to help, please don’t hesitate to get in touch.

Kind regards,
Kim xx

Valorada con 5 estrellas sobre 5

What a wonderful place

What a wonderful place!

The lady who runs Geo Fossils was so warm and welcoming and was super helpful when it came to understanding what these crystals can do :)

31 de marzo de 2026
Valorada con 5 estrellas sobre 5

Initially my order was not fulfilled…

Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would use GeoFossils again with no worries. Many thanks.

2 de marzo de 2026
Logotipo de GeoFossils®

Respuesta de GeoFossils®

Hi Mike
Thank you so much for your positive review and again we are very sorry we messed, we do appreciate you giving us the opportunity of correcting our error. We look forward to seeing you soon.
Kim xx

Valorada con 5 estrellas sobre 5

great service

Kim was incredibly reassuring and responded to my inquiry right away. I mentioned the order was for a birthday, and it arrived perfectly on time. I really appreciate the great service!

14 de enero de 2026
Valorada con 5 estrellas sobre 5

Geofossils are fantastic

Geofossils are fantastic! I love their live shows and wish I lived close enough to visit their warehouse. My experience with them was amazing, so friendly and helpful, all questions were answered fully and the knowledge of crystals Kim has is phenomenal! The crystals and specimens speak for themselves and are of the utmost quality. Geofossils have an astonishing range of crystals and specimens including ultra rare and sought after pieces as well as beautiful statement pieces. Their prices are so reasonable and the pieces are well packaged to ensure they arrive in perfect condition. Geofossils is a family I am so glad to be a part of and I look forward to continuing being! Thank you so much!

14 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Breathtaking experience

Wonderful crew with a vast knowledge of crystals!One of my most favourite places in London, it's not about finding the right crystal, it's about the whole experience.This place is like a treasure-trove ❤️

11 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Great customer service at reasonable prices

Great choice of crystal bracelets. Reasonably priced. Preferred this site to Amazon as felt confident the crystals are real. Love the descriptions of each. I called and picked items up from the warehouse. Very friendly service. Bought 3 crystal chip bracelets.

11 de noviembre de 2025

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