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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

These guys aren’t qualified!! Keep away. Did some work for us that requires a certificate. On the quote it said it will be sent once paid. We paid the full amount the same day it was completed. They... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely chap came to sort out my tumble dryer, he called first to confirm the date and time of the online booking and then text to confirm the time slot within the next hour. Did the job quickly and... Ver más

Valorada con 5 estrellas sobre 5

Ordered a new fridge freezer and had problems online-phoned the shop and they sorted problem and stayed on phone till purchase went through okay,Call next day to arrange delivery, driver phoned 30 m... Ver más

Valorada con 5 estrellas sobre 5

Perfect online shopping experience. Bought a Dyson V15, best price online by far, ordered Sunday afternoon, it was dispatched Monday and arrived Tuesday by DHL. Kept updated about delivery and arrived... Ver más

Información sobre la empresa

  1. Tienda de electrodomésticos

Sobre Gerald Giles

Escrito por la empresa

Snellings and Gerald Giles are Norfolk based electrical retailers, with over 73 combined years’ experience helping and advising customers on home appliance purchases, from soundbars to washing machines, OLED TVs to stand mixers, we’ve got your home appliance needs covered.

If you’re looking to buy a TV, Washing Machine, Built-in Oven, Dishwasher or other electrical appliances we can help. We offer in-store demonstrations of TV, Audio and Kitchen Appliances from the likes of Miele, Sony, Samsung, Bose, Neff, Siemens and many more household names, and we’ll impartially guide you through the wide range of choices.

Our knowledgeable teams offer impartial advice, and we pride ourselves on outstanding customer service from store to your doorstep. It doesn’t stop there; our experienced engineers can also install your new appliance and repair or service existing ones.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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3,9

Todas las opiniones

(56)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from Gerald Giles…

Excellent service from Gerald Giles Norwich.
Ordered a food processor which arrived within 2days and with free delivery.
Thank you

12 de abril de 2024
Opinión espontánea
Logotipo de Gerald Giles

Respuesta de Gerald Giles

Thanks for taking the time to leave a review Julia, it is most appreciated. We hope you enjoy using your new food processor.

Kind regards

The Gerald Giles Team

Valorada con 5 estrellas sobre 5

Excellent first-time customer experience

I'd never heard of Gerald Giles before ordering a speaker for delivery to London from them last week, but I've been really pleasantly surprised. The service has surpassed what I'd expect from a larger retailer, the item arrived quickly and - best of all - the price was excellent. Overall a great experience - give them a try!

8 de enero de 2024
Opinión espontánea
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Respuesta de Gerald Giles

Thanks for taking the time to leave your review. Great to hear you had such a positive experience with us.

Valorada con 5 estrellas sobre 5

Order packed well and arrived in 2 days!

Ordered a kitchen aid kettle at 6pm, it arrived 2 days later on my day off which is excellent. Guys please go buy here without doubt!!

29 de noviembre de 2023
Opinión espontánea
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Respuesta de Gerald Giles

Thanks for taking the time to leave us such a positive review. We have have a great warehouse and dispatch team!

Valorada con 5 estrellas sobre 5

Terrific customer support

Terrific customer support. I bought a Dyson form Gerald Giles and was very impressed with their level of customer service. Would definitely recommend.

25 de septiembre de 2023
Opinión espontánea
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Respuesta de Gerald Giles

Thanks for taking the time to leave us such a positive review.

Valorada con 5 estrellas sobre 5

We didn’t know that Gerald Giles…

We didn’t know that Gerald Giles existed.
They came up while looking for a freezer.
We called them up because we we unable to order the freezer online because it was a first order and we needed it sent to our new address as we were moving.
The service was excellent they just put the order through for us and it was delivered in a couple of days.
Two men delivered it and were very friendly and polite.
10 out of 10 thank you Gerald Giles.
I will definitely buy from them again and would definitely recommend them.

29 de agosto de 2023
Opinión espontánea
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Respuesta de Gerald Giles

Thank you for your review Jacky and so pleased you found us.

Kind regards
The Gerald Giles Team

Valorada con 5 estrellas sobre 5

Good Prices - Quick Delivery

I had been thinking about getting a Kitchen-aid Mixer, and saw that they (Kitchen-aid ) had one on offer for 30% off. Delivery was 3-5 days. But they where out of stock...

Did a search on the web and found that Snellings had one (in the colour I actually wanted) for almost the same price .

It turned up next day, which would have cost me £20 at KA, so the price was almost the same.

Very happy with Gerald Giles (Snellings) , will look at them again :)

7 de agosto de 2023
Opinión espontánea
Logotipo de Gerald Giles

Respuesta de Gerald Giles

Thank you for taking the time to leave us a review, it is most appreciated. We hope you enjoy using your stand mixer, don't forget to come back to us when you are looking for the stand mixer attachments :)

Kind Regards

The Gerald Giles Team

Valorada con 5 estrellas sobre 5

Excellent

Fast dispatch and product was adequately packaged with bubble wrap.

27 de julio de 2023
Opinión espontánea
Logotipo de Gerald Giles

Respuesta de Gerald Giles

Thank you for your feedback it is much appreciated.

Kind Regards
Gerald Giles Team

Valorada con 3 estrellas sobre 5

Cynical Subscriptions

My historical experience with these guys is pretty good, but having signed up to their subscription service for supplies I'm very disappointed by the lack of notice. They don't warn you that our subscription is coming up, so you can cancel if you don't need it, they just automatically dispatch it, take the money and tell you afterwards. No great.

30 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Snellings Excellent Customer Service

We have always had excellent customer service from Snellings / Gerald Giles and when we needed a new Bosch fridge freezer, as our 15yr old Bosch was struggling on very hot days, we chose Snellings to supply it. The model we wanted was available to order and came with free installation and recycling. We were kept fully updated re delivery and I cannot praise the Snellings delivery team enough for the care in handling and the excellent customer service. Our old unit and the new Fridge Freezer are big and awkward to handle but the Snellings team took the utmost care and used 'sliders' to ensure no damage to our kitchen floor. We are very pleased with the new Bosch Fridge Freezer and can thoroughly recommend Snellings / Gerald Giles.

8 de junio de 2023
Opinión espontánea
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Respuesta de Gerald Giles

Thank you for taking the time to leave us a review Roger, it is most appreciated.

KInd Regards
The Snellings Gerald Giles Team

Valorada con 5 estrellas sobre 5

Ordered online 13.04.23 and chose…

Ordered online 13.04.23 and chose normal delivery. It was dispatched yesterday afternoon minutes after it was purchased and arrived today just after lunch o 14.04.23. In perfect condition.
Will be using them again.

14 de abril de 2023
Opinión espontánea
Logotipo de Gerald Giles

Respuesta de Gerald Giles

Thank you for taking the time to give us feedback it is much appreciated.

Valorada con 5 estrellas sobre 5

OUTSTANDING customer service

We ordered from this company on 13/02. It arrived at DHL on 14/02. Unfortunately it stayed there despite daily promises of ‘will deliver tomorrow’. We contacted GG about non-delivery. The phone was answered immediately and their response was perfect. Ongoing communication over several days before sending a duplicate order for next day delivery. Our parcel was delivered early this morning. Many thanks to Shani. Great customer service and amazing prices. Would DEFINITELY recommend and return for future purchases.

21 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use web site

Easy to use web site, great products at reasonable prices.
Opted for 3-5 day delivery but my kettle arrived next day before 10 am.

Highly recommend!!!!!

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

Really good price on my new Smeg kettle which arrived promptly, with updates provided along the way.

28 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great company, great product, let down a little by DHL.

Ordered a Kitchenaid attachment to do some weekend baking. Price was excellent and it came with a Kitchenaid cookbook. Paid a little extra for Next Day Delivery (and ordered well before the 3pm cutoff on Thursday).

Next day (Friday), nothing from DHL until 10pm when I got a message informing me that my order was unable to be delivered and to expect it on the next working day. This was going to be Monday, after the weekend I had planned to do some baking with my family. I contacted Gerald Giles who replied pretty quickly and apologised. They also refunded the extra Next Day delivery charge.

The order did indeed arrive on Monday and I was very pleased with it. I guess the lessons here are that Gerald Giles takes its business very seriously and that delivery companies aren't coping 100% with our increased demand on them.

1 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

GREAT!

I ordered a Dyson at 1pm and it was delivered the next day! I had selected the free delivery option which is noted as 3-5 days so very pleased with the service. Highly recommend.

6 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have never heard about this company…

I have never heard about this company but I took the risk and decide to purchase my dream planetary mixer as they had it in perfect price.
Contact with sale centre was brilliant same as dispatch.
I am more than sure I’ll be a returning customer.

30 de mayo de 2022
Opinión espontánea
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Respuesta de Gerald Giles

Thank you for taking the time to leave us a review, it is most appreciated.

Regards
The Gerald Giles Team

Valorada con 5 estrellas sobre 5

Ordered two Bosch items ,which were…

Ordered two Bosch items ,which were competitively priced. They items arrived on the day stated, well and carefully packed.Very pleased with the excellent service provided and would highly recommend.

19 de marzo de 2022
Opinión espontánea
Logotipo de Gerald Giles

Respuesta de Gerald Giles

Thank you for taking the time to leave a review, it is most appreciated.

Regards,
Snellings Gerald Giles Teams

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