Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund aga... Ver más

Valorada con 5 estrellas sobre 5

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Ver más

Valorada con 2 estrellas sobre 5

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pedidos de comida online
  2. Proveedor de productos comestibles

Información proporcionada por diversas fuentes externas

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Jacobs Kronung Balanced Blend

We received our order of Jacobs Kronung Balanced coffee - the price was fantastic and it shipped and arrived on time. Grateful we can enjoy so many wonderful products from Germany!

20 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just received my package

Just received my package. We really needed a pick me up following the US elections. Thanks for the careful packing, everything arrived in perfect condition. We love ordering from your store. You carry all of our favorite treats that we had when we've lived in a visited Germany. Will definitely order again. Thank you so much

22 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order #135528 am 9 September aufgegeben…

Order #135528 am 9 September aufgegeben ... und bezahlt ... bis her ist noch nichts angekommen ... kein Rückzahlung ... kein gar nichts ... Schade

Nachtrag

Die hier angezeigte Antwort ist ein gutes Beispiel für die Inkompetenz und Arroganz dieses Unternehmens. Offensichtlich unfähig Versandpapiere korrekt auszufüllen, wälzen sie die Verantwortung auf den Kunden ab.

Inzwischen habe ich vergleichbare Produkte bei einem niederländischen Unternehmen bestellt und die Waren ohne Probleme erhalten.

8 de septiembre de 2024
Opinión espontánea
Logotipo de Germanshop24

Respuesta de Germanshop24

Order has been shipped on 09/11/24, just 2 days after the order has been placed FedEx Tracking number 279353430910. FedEx tried to reach out to customer to clear customs. No response from customer, nor did customer reach out to us in order to solve the issue, so the package was returned.
It is the responsibility of the customer to take action if there are any clearance delays. Since the customer did not react, there is nothing we can do at this point. Also, complaining almost 2 month after placing an order makes no sense at all. Why didn't the customer reach out earlier, since the expected delivery date was mid of September!

Valorada con 5 estrellas sobre 5

A great place to get German foods and items!!!!

We truly enjoy ordering our German foods and items from Germanshop24. We have placed several orders and each one was turned around quickly and each one was carefully packed. There is a super large variety of items to choose from and at a very fair price. If you are missing a taste of the old country, order from Germanshop24!

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Long-term happy customer

I've been ordering from this store for years and always had a perfect experience. I'm grateful they exist as I often get homesick for specific German foods and they help me bridge the time between visits home.

9 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Online shop eveeer!!

Best Online shop eveeer!!! Shopping here for 2 years now and never got disappointed very friendly costumer service i live in the usa and always get my order correct on time fast shipping i recommend Germanshop24 for this who didnt try u want get disappointed

27 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products

Great products, prices and excellent customer service. I have been ordering from Germanshop24 for years. Their product is priced better than other sellers and merchandise is always very fresh. I recently had a damaged in transit issue and they quickly resolved the matter to my complete satisfaction. I highly recommend this company.

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome customer service at germanshop24

I have ordered for several years from Germanshop24, always wrapped nice, and shipped quickly. On my last order however someone had opened my box (not at customs) and took all the ordered Brötchen out….I had contacted customer service at germanshop24, and they helped in this matter right away. I am very grateful to them and continue to be a customer for years to come!
Thank you to all the people at germanshop24!

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

German24 is wonderful

I have ordered my German food several times from the German24 online store. The last shipment was LOST from DHL and German24 promptly replaced everything without questions asked. I love this store and customer service. I will order soon again!!!

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products and service

Excellent products and service. Always the package arrived on estimated date or earlier. FedEx dropped the ball this time, package was in Frankfurt for a week, but once it started to move it was delivered the next day. Always a great pleasure to find most German products we miss from Germany.

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super service

Super service, response time very quickly. Shipment send swiftly. Love the customer service, I order from many German Companies, but Germanshop24, customerservice is outstanding.

28 de marzo de 2024
Opinión espontánea
Logotipo de Germanshop24

Respuesta de Germanshop24

Thank you Silvia for your feedback. We appreciate your business. Happy Easter!

Valorada con 5 estrellas sobre 5

team germanshop24 top of the line

team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit den selben waren - ohne charge, nach 14 tage kam tatsaechlich das verloren gegangene paket ebenfalls an, geoeffnet und allen snacks entnommen, der rest wurde im paket gelassen, german 24 lies mich all diese waren kostenlos behalten......ich muss sagen ein 1000% hoch an german24, freundlich hilfsbereit, im staendigen kontakt mit dem kunden und ...ja also weiter bestellen, wer da noch nie bestellt hat, schaut rein sie haben alles was euer herz begehrt, und bei so viel hilfsbereitschafft haben sie sich 5 und noch einige mehrsterne voll verdient. susanne

13 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent customer service

excellent customer service. Axel was timely professional and efficient. Everything was great. I highly recommend their products.

30 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have purchased from the Germanshop…

I have purchased from the Germanshop before and have always been very happy, and I just received my package today. Everything I ordered came carefully wrapped and fresh. The time from ordering to receiving was very fast. I also love their selections of German product. Their prices are also very reasonable. I certainly will order again from them. Vielen Dank!

10 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

A taste of Germany delivered to my…

A taste of Germany delivered to my door. My Stollen arrived fresh and delicious. Only negative thing I can say is DHL shipping was a total disaster. My package sat around here in Indianapolis for over a week due to a worker strike. My package arrived too late for my wife to deliver the chocolate "Katzenzungen" I want to give them for Christmas (she left for Texas 10 hours before the package finally arrived) This wasn't the German shops fault, but I will not order from anyone using DHL. DHL totally dropped the ball, and they were evasive when I called. The German shop however, promised to make things right. They were victims of DHL as well.

19 de diciembre de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más