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the unit i received was a cheap butane lighter not the usb recharge unit as advertised and it is not made in the usa it is made in china , it is a scam , buyer save your money and buy a pack of bic lighters instead
Respuesta de FlameJet
Hello,
Thank you for sharing this with us.
Optional offers are presented during checkout and must be actively selected and confirmed before an order is finalized. We appreciate your comments and will continue working to make the checkout experience as simple as possible.
If you have any questions about your order or need assistance, please don't hesitate to reach out at support@get-flamejet.com.
Warm regards,
Kevin from FlameJet
The website (flamejet.org) which is the same company claims this is USB-C rechargeable. Also claims it doesn't use gas. This doesn't even have plasma. It's a quartz igniter and nothing more than a butane torch.
IT'S ALL A LIE. For that matter, the BOX says it's 1300. Not 1800. And has directions on charging the BUTANE.
You want to respond here, but you won't answer my emails? I have told you. If you want to fix this with me, then SEND ME WHAT I PAID FOR! But you can't. Because a lighter that shoots out a FLAME can't have just a USB charging port like your website claims.
Respuesta de FlameJet
UPDATE:
Hello,
Thank you for sharing the additional details.
We have located your previous communication, and a support agent is now reviewing the situation to ensure this is resolved promptly.
We appreciate your patience and will follow up shortly.
_________________________________________
Hello,
Thank you for your review.
We strive to ensure that all of our product information and promotional materials are accurate.
We would like the opportunity to better understand your experience and review your case further. We have sent a separate email requesting additional details to identify your order and communicate with you directly.
Please check your inbox whenever you have a moment.
Best regards,
Kevin from FlameJet
The check out process was easy and smooth. Didn't care for the attempts to add other products, but they were easy to decline. Also, I have not received anything, so I will reserve final judgement when the product is in my hands.
As soon as I hit "buy" it was blocked by Chase. They tried to charge me $130 for one..
Chase immediately blocked it and is replacing my card.
It doesn't get worse than this.
Complete scam
Respuesta de FlameJet
Hello Carlos,
Thank you for sharing your feedback.
We are a registered business committed to providing transparent ordering, return, and refund processes. Orders are created only when the customer completes the checkout process and confirms payment. No orders or charges are made automatically.
If you have any further questions or concerns, please don't hesitate to contact us at support@get-flamejet.com.
Kind regards,
Kevin from FlameJet
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