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Good product, quick postage, easy to order. Nothing to fault.

Very fast delivery, well packaged, and the mat feels solid. My old girl is fifteen and she can be fussy about where she lies, but she settled on it the same evening

Excellent communication and parcel tracking.Very quick answers to all my questions. Superior materials and workmanship

The cooling blankets have been a hit with Rosalie and Fee. After two days they were lying on them and staying the rest of the day despite the heat. Really great tip, especially for cats that live outdoors. Thank you so much

Well it can honour its rhetoric and promises of a full refund if not happy, that’s just for starters. I took delivery of two of these Kovah cooling mats, we ordered them thinking that for the money we were paying they would be the bees knees and better than the cheap rubbish being sold on certain other websites. We’d already tried the cheap stuff for a fiver on these sites, at a fiver it didn’t matter what happened. But our dog just would not use them, try as we may to get them on to the mats, they wouldn’t stay on them. So imagine our surprise when they arrived and they were identical to the cheap rubbish you can buy for a fiver. We were naturally livid !! However at 60 quid for two we thought we might as well try them. Did they work ? Nope ! Dog still refused to lie on them. So we contacted Kovah by e mail as we were instructed to do and they said we could have a full refund, however “ WE, KOVAH, DO NOT COVER THE RETURN SHIPPING COSTS “. to BELGIUM !!! And this despite the fact that the website clearly states that “ WE EVEN COVER THE RETURN SHIPPING COSTS “ So, a game of cat and mouse ensued, me losing my cool with them , quoting the law to them and all sorts. They offered me a 20% refund and keep the mats, I said No. They then offered me 40% and keep the mats, I still said No ! Finally, they offered me a 60% refund and keep the mats. I accepted this rathe4 than struggle to force them any longer to honour their own promise. The refund was for 37 quid so at least I’m only 24 quid out of pocket instead of 60 odd. Better to withdraw valiantly sometimes than fight to the death. If you have any sense you will not buy these things, they are way overpriced and if they don’t work you WONT get your money back or your return shipping costs paid. The heatwave is over, I think these things will just disappear in to oblivion now, they are frankly useless ! Someone had the brilliant idea of buying probably about 20,000 off Amazon or Temu for less than a fiver each and selling them on at the most exorbitant price, just to make a quick buck. I take my hat off to them, it was a good scam, I hope not too many people fall foul of it. From their point of view they’ve had 24 quid out of me, better than nothing that they would have had if they had refunded me in full and paid the return shipping. BUYER BEWARE !!!! 😤😤

My cocker spaniel Brandy really loves her cooling mats - I bought two so she has one in the back of the car and one in the house. Delivery was quick and on time.

I received two mats for the price of one. When ordering I thought “great deal”.
When my order arrived my dog went straight to it and lay down, she really seems to like it.
But… the mat seems pretty flimsy and not much to it considering the price of $114 CAD… even for two this is a lot of money for what it is.
My wife was looking at cooling mats in the local pet store which are half the price and far better quality..
Disappointed…

Very quick delivery. I ordered two cool blankets as my daughter already had one for her dog and I was impressed with it.
My dogs love it.

Keeping my dogs cool in the extreme heat we have had was concerning me. I have spent ages looking at all the cooling mats available on line and decided that this was the one for my dogs. The delivery was super fast and the buy one get one free deal was perfect as I have 2 dogs. I went for the next size up from the recommended size so that I could put the blankets in the dog beds. When the blankets arrived, upon opening the packages, you actually could feel the coolness .. the material actually feels cool to touch and all the time your dog sits on the blanket they get this cooling effect ... I don't know how this works but I was very impressed ... my dogs are happy and so am I ... Brilliant 😊

Excellent service and prompt delivery.
I bought the dog hair inwash powder and I cannot believe how much cleaner and sweeter smelling my clothes and washing machine are.

We ordered two cooling mats for our two cats. Fast delivery, excellent quality, and best of all, both cats took to them straight away and settled down on them. I'd highly recommend them.

We absolutely love our Kovah bed! From the moment it arrived, Frankie was obsessed with it and now chooses it over the sofa most days. The quality is amazing. It's incredibly soft, supportive, and looks beautiful in our home.

First of all, the Kovah products are of really high quality, and secondly, their customer service is fantastic! My Siamese cat loves their cooling mats and sleeps on one every single night, right above my head. During the day she sleeps on another one in her cat tower. I can't recommend their products enough. if my cat loves them, imagine how much your dog will!

Shopping with Kovah was a smooth and pleasant experience. The website was easy to navigate, and my order arrived promptly. Very happy with the service thank you,kovah

Absolutely rubbish items, cheap and so expensive! Saw the advertised items on FB, pet cooling mats, buy one get one free, cheaper than cheap, fit for the bin. Advertising as best on the market, far from it!!! Bought better for less than £10 from B&M. Also ordered dental wipes over £18 and never received the item. Email after email going round in circles, now requested a refund, not holding out much hope. Do not buy cooling mats. I was expecting first class quality for the price , cheap material packaged in a thin clear piece of plastic. I was had over big time, lesson learnt! My loss of over £80!!!!

Throughout the process they kept me informed, explained my options, and treated me like a valued client even when there was a delay. They went out of their way to move things forward and to make sure I was happy. They're my most trusted go-to for pet products.

Great company to work with. The product is perfect and the dogs love it.

Kovah is easy to order from. The products are really lovely, and they're helping dogs in need too. The people seem very kind.

I purchased the cooling cushion with the raised edges and the cooling mat, both products are totally fantastic. I didn't think my beagle would use them, but since they arrived he has hardly been off them. He uses the cushion on the sofa and manages to sleep soundly even in this heat, and he uses the mat on the floor too. They are both so effective and perfect for this weather. We'll leave them in place even once it cools down, as I think they'll be great all year round

A rubbish product. I rarely buy online but saw a Facebook post that looked genuine. The mats arrived stuffed into a tiny plastic bag with no paperwork or business address for returns. Sub-standard goods with no hoe of a refund I have emailed and sent WhatsApp messages, to no avail. My next stop is Trading Standards.